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,国内国内精品精品PPTPPT下下载载10,00020,000Solution(21,626)(21,626)(18,122)(18,122)(9,807)(9,807)(7,984)(7,984)(7,467)(7,467)(10,266)(10,266)(14,073)(14,073)(7,810)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX(:)v ,国内国内精品精品PPTPPT下下载载InnovationOperationOptimizationBusiness&IT StrategySupply Chain Execution eBiz Enterprise ManagementeBiz Enterprise Management SI Business Area SI consulting SI development SI management N/W management New technologyNetwork Integration -Network Consulting -Network Integration -Network ManagementSI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting AreaCRMForecasting,Opportunity Management,Configuration,Generation Forecasting,Customer CareSpare ManagementForecastingPersonalizationCampaign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategyeStrategy Solution&Service-SI Development&SolutionsMarketingSalesServices10%10%5%5%BSP IT consulting IT development IT management N/W management New technologyWireless InternetWeb ContentsWeb MailingWeb SI eBiz Solutions&ServiceBSP AreaInternet AreaSI AreaNI AreaConsulting AreaBSP MU:BSP MU:(Business Service Provider Management Unit)Internet AreaBSP AreaSI AreaNI Area55%15%20%10%eBiz Solutions&ServiceConsulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consultinge-Solution/e-Infra/e-InfraSI consulting&managementNetwork Integration/Automation SystemIT development&management e-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem-,-Supply Chain e-Business Perspective eBiz Consulting e-Marketing&Promotion eCreative&Contents eBiz SI&Solutions eBiz Service DomaineBiz Service DomaineBizTotal Servicee-CRM functione-Customer Relationship Management eBiz Solution eBiz Solution analysis _analysis _e-CRM e-CRM /,46%46%22%22%19%19%Source:Executive Issues Survey CEO Global Business StudyThe Alexander Group,Incorporated,7%7%6%6%Summaryl?CEOCEO 1 1 2 2 3 3 4 4 /5 5 RestructuringRestructuring6 6 7 7 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TeamConsultingTeamSI MU NetworkTeamAutomationSystemTeamEnterpriseNetworkTeamNI MUeBizCRMEIPR&D eBiz Collaboration NetworkeBiz Collaboration Network Web Agency Service DomainWeb CIWeb DesignWeb applicatione-Business ConsultingMarket Analysise-Business Value Chaine-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer ,Order FulfillmentOrder Fulfillment ConsultingConsultingMarketingMarketingContentsContentsFlashFlashDesignDesignCodingCodingCTICTIUMSUMSMailingMailingServerServerD/BD/BCreativeCreativeInteractionInteractionSystemSystemebiz IntegrationStrategyStrategySoppingSoppingeCRMeCRMIRMIRMVOC/VOC/RMSRMSe-e-Learning Learning Interactive Full ServiceInteractive Full Service ebizebiz,eSolutioneSolution eBiz Sector&SolutioneBiz Sector&Solutionl l eSolution LIFESystemINFORMATIONCOMMUNICATIONTechnoVillage/Mail+SMS+Fax+Mail+SMS+Fax+DB/eBiz Total ServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutioneBizBuildingMarketingeBiztotal service eBusiness TransformationeBusiness TransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnersIntegrationDevelopersWeb ServiceEnterpriseSolutionBusiness Fields:Business Fields:SI Development&SolutionsSI Development&Solutions eCompany eCompany SCM/IPSDW/CRMCustomerStockholderSuppliereCompanyIRM/RISGW/KMSERP/EIP DataData IntegrationIntegrationEnterprise CRMeCRMData Warehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfileSM MUSI MUNI MUR&D MUeBizTotal Service eBiz Total Service Service Sales CRMData Warehousing/IntegrationSMSChannelWeb FAXChanneleMailChannelWeb SiteChannelPost channelConsumerInvestorPurchaser AnalystThe pressClubMarketing Customer Interaction PlatformsInteraction Management Infrastructuree-CRM e-CRMService Sales CRMData Warehousing/IntegrationSMSChannelWeb FAXChanneleMailChannelWeb SiteChannelPost channelConsumerInvestorPurchaser AnalystThe pressClubMarketing Customer Interaction PlatformsInteraction Management InfrastructureE-MailE-MailEDMSEDMSGWGWKMSKMS2()ERP1()CRMSCME-PlanningE-Planning Office Management SystemOffice Management SystemCustomer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%eBiz Solutions&ServiceInternet AreaBSP AreaSI AreaNI Area55%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web consulting Web development Web management eBiz Solutions&ServiceWeb SI AreaSI AreaNI AreaSystem AreaDW/E-CRM/CRM E-MarketplaceSCMElSGW/KMSERPCMSManagement&BusinessB2BMarketplaceIPSEIP/EKPPMSPartner&SupplierCustomerB2EB2CB2M eBiz Sector&Solutions2004 2004 ConsultingeSolution20042004Web Building Web integrationWeb integration Publishing Publishing DB generation DB generationWeb Design Company OrganizationCompany OrganizationCompanyCompanyOrganization OrganizationOrganization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 team OrganizationOrganizationHow to reach online user and provide How to reach online user and provide Customised In-depth product information?Customised In-depth product information?How to sell products and process ordersHow to sell products and process ordersOver the Web?Over the Web?What are new offerings,unique to the Web?What are new offerings,unique to the Web?How to revolutionise business models andHow to revolutionise business models andshift value creation?shift value creation?Product/Service Product/Service InnovationInnovationBusinessBusiness Model Model InnovationInnovationMarketing InnovationMarketing InnovationChannel InnovationChannel InnovationSource:Arthur D.Little eBusiness Perspective(e-Business(e-Business )Channel EnhancementChannel EnhancementValue Chain IntegrationValue Chain IntegrationConvergenceConvergenceIndustry Industry TransformationTransformation Win-WinWin-Win (:),:PwC eBusinesseBusiness Business Value 100250300ll ll 120400700Degree of Innovationll 50%50%15%15%10%10%10%10%15%15%30%30%20%20%30%30%7%7%10%10%5%5%SCMSCMCMSCMSERMERMERPERPKMSKMSHRMHRM SCM(Supply Chain Management)20112010 ERM(Enterprise Resource Management)SI Development&SolutionsSI Development&Solutions eBiz Service&SolutionseBiz Service&Solutions10%10%15%15%20%20%55%55%2008Web Service&Solution eBiz ConsultingSI Service&Solution Network Integration IT.:IT IT 1010 2020 5050 100100 100100 43%24%22%6%4%100100 (845(845 )20%34%40%1010 (4,159(4,159 )5 5 1010 100100 200200 200200 http:/