外贸业务员必备电话英语口语.xls

8点击朗诵外语-需要启用宏后才能使用朗诵功能启用方法：先启用编辑，然后启用宏内容。2003版启用方法如下：工具宏安全性低或中重启文档启用宏）不会启用宏？点击查看帮助！要找的人不在a:hello,this is carol.may i speak to miss chen?b:yes,one moment please.ill get her for you.a:thank you.b:im sorry,shes not at her room right now.a:oh,ill call her again.翻译a:喂，我是卡罗b:好，请等一下a:谢谢。b:对不起，那我在打给她自我介绍时，要找的人不在a:hello,this is carol.may i speak to miss chen?b:yes,one moment please.ill get her for you.第 1 页，共 31 页a:thank you.b:im sorry,shes not at her room right now.a:oh,ill call her again.我是卡罗，可以请陈小姐听电话吗？请等一下，我为你转接。，她现在不在。那我在打给她。，请注意：等于是中文的“喂”，随时随地可用2011-3-11 整合了seo策略，融为广大外贸厂商量亦可使国外厂商更最重要的是现在平 a:hello,this is carol.may i speak to misschen?b:yes,one moment please.ill get her for you.b:im sorry,shes not at her room right now.随时随地可用。2.打电话先行自我介绍是一种礼貌 第 2 页，共 31 页is的形态而不是 here is或3.may i speak to听电话。抱歉这么晚打来的说法1.Im sorry to call you so late.来。2.I hope I didnt c时候找你。（3.I hope I didnt wake you up so early.没有吵到你。4.Im sorry to call you so early.来。5.Im sorry to bother you at this hour.打扰你。有急事时的表达方法1.Its urgent.Could I have her mobilepho 第 3 页，共 31 页2.Could you tell me where I can reach her?3.This is an emergency.I need to get in contactwithhim right now.实惠网外贸论坛编辑 打电话先行自我介绍是一种礼貌。电话中最常用的形态而不是或i am,这是打电话需要注意的。3.may i speak to 也可以换成是 can i speakto抱歉这么晚打来的说法：1.Im sorry to call you so late.对不起这么晚打电话2.I hope I didnt catch you at a bad time.。（含有希望没有打扰到你的意思）3.I hope I didnt wake you up so early.我希望这么早。4.Im sorry to call you so early.对不起这么早打电话5.Im sorry to bother you at this hour.很抱歉在这时有急事时的表达方法：1.Its urgent.Could I have her mobilepho2.Could you tell me where I can reach her?第 4 页，共 31 页3.This is an emergency.I need to get in contactwithhim right now.2011-3-11 电话中最常用 this。can i speak to 请对不起这么晚打电话atch you at a bad time.抱歉这种我希望这么早对不起这么早打电话很抱歉在这时1.Its urgent.Could I have her mobilephonenumber?2.Could you tell me where I can reach her?3.This is an emergency.I need to get in contactwith 翻译：1.我有急事2.能不能告诉我在哪里可以找到她3.我有急事对方不在的说法1.Its nothing important.第 5 页，共 31 页2.Its nothing ur紧事，谢谢您3.Ill call her again.4.Ill call back later.5.Please ask Miss Chen to call me back.回电话。6.Could you tell her to call Carol as soon aspossible?能不能请她尽快打电话给卡洛7.Ask her to call Car麻烦她在七点后打电话到卡洛家8.Can I leave a message?9.Please have her return my call.10.Could you ask him to to call me back?我回电话吗？11.Please tell her Carol called.12.Let me call back later 实惠网外贸论坛编辑 我有急事，可不可以告诉我她的手机号码？能不能告诉我在哪里可以找到她？第 6 页，共 31 页我有急事，需要马上跟他联络。对方不在的说法：1.Its nothing important.没什么重要事。2.Its nothing urgent.Thank you,good-bye.谢谢您，再见。3.Ill call her again.我会再打给她。4.Ill call back later.我稍后会再打来。5.Please ask Miss Chen to call me back.请陈小姐给我6.Could you tell her to call Carol as soon aspossible?能不能请她尽快打电话给卡洛？7.Ask her to call Carol at home after seven,please.麻烦她在七点后打电话到卡洛家。8.Can I leave a message?我可以留言吗？9.Please have her return my call.请她回电话给我10.Could you ask him to to call me back?？¬r11.Please tell her Carol called.请告诉她卡洛找她12.Let me call back later again.Thank you.第 7 页，共 31 页2011/3/11 bye.没什么要 请陈小姐给我6.Could you tell her to call Carol as soon aspossible?ol at home after seven,please.请她回电话给我。10.Could you ask him to to call me back?可以请他给请告诉她卡洛找她。again.Thank you.我稍后再 打电话来。谢谢你13.Please tell him to phone 22332233-4455回电话电话答录机This is a recording.Im not at home now.Pleaseleavea message after the beep.Thank you.这是电话答录机留言。谢谢！第 8 页，共 31 页(*:电话答录机This is Carol.Pleae give me a call when you arefree.My number is 2244我是卡洛。有空请回电话给我话答录机留话时与一般留言无异1.来电者姓名2.来电时间3.来电目的4.联络电话或方式打公用电话1.Im calling from a public phone,so Ill callheragain.2.Im not at home now,so Ill call her aroundthreeoclock again.实惠网外贸论坛编辑 谢谢你。13.Please tell him to phone 2233-4455.请他给回电话。第 9 页，共 31 页This is a recording.Im not at home now.Pleaseleavea message after the beep.Thank you.这是电话答录机。我现在不在家，请在哔的一声之后开始！电话答录机 是 telephone answering machine)This is Carol.Pleae give me a call when you arefree.My number is 2244-6688.有空请回电话给我。我的号码是2244话答录机留话时与一般留言无异，说出以下重点即可来电者姓名来电时间来电目的联络电话或方式 1.Im calling from a public phone,so Ill callherot at home now,so Ill call her around threeoclock again.2011-3-11 请他给 第 10 页，共 31 页This is a recording.Im not at home now.Pleaseleave的一声之后开始chine)This is Carol.Pleae give me a call when you arefree.2244-6688.对电说出以下重点即可：1.Im calling from a public phone,so Ill callherot at home now,so Ill call her around three 3.May I use your phone?4.Would you mind if I use your phone?5.How do I get an outside line?打错电话1.Im sorry I have the wrong number.2.Is this 023.Sorry to have bothered4.Im sorry.I think I must have dialed the wrongnumber.5.Could I check the number?Is it 2211翻译&解析 第 11 页，共 31 页reply1.抱歉我打错电话了number 表示2.这里是023.很抱歉打扰你了4.很抱歉。O5.我可以核对一下电话号码吗解析：9L6P1.区域号码是2.电话号码的念法4念成：area code zero 实惠网外贸论坛编辑 3.May I use your phone?4.Would you mind if I use your phone?5.How do I get an outside line?1.Im sorry I have the wrong number.2.Is this 02-2718-5398?3.Sorry to have bothered you.4.Im sorry.I think I must have dialed the wrong 第 12 页，共 31 页5.Could I check the number?Is it 2211-3344抱歉我打错电话了。（打错电话通常用：have thewrong表示）¬02-2718-5398吗？很抱歉打扰你了。我想我一定是打错电话了。我可以核对一下电话号码吗？是不是2211-9L6P区域号码是 area code电话号码的念法：area code zero-two,2011-3-11 4.Im sorry.I think I must have dialedthe wrong3344have the wrong-3344？two-two-one或 zero*22 可念成订购商品及询问 第 13 页，共 31 页1.Id like to place an order for your party dressfromyour catalog.2.May I order some flower3.How can I pay for this item?4.Id like to buy the car on your TV commercial.5.Please send me your catalogue.6.Do you have any life Menu Magazine tenin stock?7.How long will it arrive?8.The Product you sent to me is not what Iordered.9.Im calling about an order I placed a monthago.Ithasnt arrived yet.听不清楚1.Sorry,I didnt catch you.2.Sorry,I didnt understand.3.Sorry,I didnt get what you said.懂你说的话。4.I cant hear you very well.5.I can barely hear you.第 14 页，共 31 页 实惠网外贸论坛编辑 one-one-three-two-two-four.可念成可念成 two-two 或 double two订购商品及询问1.Id like to place an order for your party dressfromyour catalog.2.May I order some flowers?3.How can I pay for this item?4.Id like to buy the car on your TV commercial.5.Please send me your catalogue.6.Do you have any life Menu Magazine tenin stock?7.How long will it arrive?8.The Product you sent to me is not what Iordered.9.Im calling about an order I placed a monthago.Ithasnt arrived yet.1.Sorry,I didnt catch you.对不起，我听不懂你说的2.Sorry,I didnt understand.抱歉，我听不懂3.Sorry,I didnt get what you said.对不起。第 15 页，共 31 页4.I cant hear you very well.我听不太清楚5.I can barely hear you.我几乎听不到你说的2011-3-11 oh1.Id like to place an order for your party dressfrom4.Id like to buy the car on your TV commercial.6.Do you have any life Menu Magazine tenin stock?8.The Product you sent to me is not what Iordered.9.Im calling about an order I placed a monthago.It我听不懂你说的。我听不懂。对不起，我没听我听不太清楚。我几乎听不到你说的。7.We have a bad connection.8.I cant catch what you are saying.说的话。发生上面的情况以说：1.Pardon?请再说一遍好吗2.Excuse me?第 16 页，共 31 页上列两句都是对不起之意说明，并且语尾上扬就要知道对方要自己再说3.I beg you pardon?方原谅及再说一次的意思4.Could you repeat that,please?5.Would you say that again?请对方说慢点的说法1.Would you speak more slowly?2.Could you speak up a little?¬（speak up3.Would you speak more clearly?4.Would you explain more for me?5.Please speak a little louder.6.Would you slow down,please?实惠网外贸论坛编辑 7.We have a bad connection.通讯效果不太好8.I cant catch what you are saying.我听不太清楚你 第 17 页，共 31 页发生上面的情况，你可以请对方在重复一遍请再说一遍好吗？2.Excuse me?请再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。3.I beg you pardon?能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）4.Could you repeat that,please?能请你再说一遍吗5.Would you say that again?你能再说一遍吗请对方说慢点的说法：1.Would you speak more slowly?你能再说慢一点吗2.Could you speak up a little?你能在大声一点吗speak up 大声说=speak out）:W(6S S&3.Would you speak more clearly?你能再说清楚一点吗4.Would you explain more for me?可以为我解释一遍吗5.Please speak a little louder.请讲大声一点6.Would you slow down,please?清说慢一点好吗 第 18 页，共 31 页2011-3-11 通讯效果不太好。我听不太清楚你你可以请对方在重复一遍，你可如果后面没有接听到这句话时此句有请求对能请你再说一遍吗？你能再说一遍吗？你能再说慢一点吗？你能在大声一点吗？你能再说清楚一点吗？可以为我解释一遍吗？请讲大声一点。清说慢一点好吗？二二二二，工作活用篇 第 19 页，共 31 页工作活用篇工作活用篇工作活用篇帮忙转分机 1.may i have extension two2.can i have extension two3.may i speak to david,extension tow4.extension two5.please connect me with extension two6.could you put me through to the personneldepartment,please?翻译：*通常句子都是越长越礼要找的人不在 可以留言吗1.May/Can I leave a message?¬2.Is it possible to leave a message?请他回电给我-Q w R1l/p1.Would you please ask him to call me taday?第 20 页，共 31 页天回电话给我2.Could you tell him to call me as soon aspossible?能请他尽快回电话给我3.Could you just tell him David called?来过电话？实惠网外贸论坛编辑 工作活用篇工作活用篇工作活用篇工作活用篇 1.may i have extension two-one-one?have extension two-one-one,please?3.may i speak to david,extension tow-one-one?4.extension two-one-one,please.5.please connect me with extension two-one-one.6.could you put me through to the personneldepartment,通常句子都是越长越礼貌，太简短会让人有鲁莽的感觉 第 21 页，共 31 页可以留言吗？1.May/Can I leave a message?¬2.Is it possible to leave a message?Q w R1l/p1.Would you please ask him to call me taday?能不能请他今2.Could you tell him to call me as soon aspossible?能请他尽快回电话给我？d you just tell him David called?能不能告诉他大卫2011-3-11 one?one.6.could you put me through to the personneldepartment,太简短会让人有鲁莽的感觉。能不能请他今2.Could you tell him to call me as soon aspossible?能不能不能告诉他大卫 4.Could you ask him to call meback?5.Please tell him to call Carol at 22332233-4455给卡洛回电话请问他何时回来 第 22 页，共 31 页1.When will he be back?2.When do you expect him back?3.Is he coming back soon?4.Do you know what time she will be back?来？我会再来电.Ill try again later.2.Ill call again in one hour later.3.Ill call back later.4.Please tell him I called and Ill call himagain t请告诉他我来过电话，并且我明天会再打给他要如何联络他1.How can I get in touch with him?2.Could you tell me where I can reach him?才能找到他吗3.Whats the easiest way to contact him?找到他？4.Could I call his mobilephone?第 23 页，共 31 页 实惠网外贸论坛编辑 4.Could you ask him to callme back?能不能请他回电5.Please tell him to call Carol at 2233-4455.请他拨打给卡洛回电话。1.When will he be back?他何时回来？2.When do you expect him back?你觉得他何时会回来e coming back soon?他会马上回来吗？4.Do you know what time she will be back?你知道他几点回.Ill try again later.我会过一会儿再打来2.Ill call again in one hour later.我一个小时后再打来3.Ill call back later.我稍候再打过来。4.Please tell him I called and Ill call himagain t并且我明天会再打给他。1.How can I get in touch with him?我怎样才能和他2.Could you tell me where I can reach him?可以告诉我怎样3.Whats the easiest way to contact him?什么方法可以最快4.Could I call his mobilephone?我可以打他的手机吗2011-3-11 能不能请他回电？请他拨打 第 24 页，共 31 页你觉得他何时会回来？你知道他几点回我会过一会儿再打来。我一个小时后再打来。4.Please tell him I called and Ill call himagain tomorrow.我怎样才能和他联系？可以告诉我怎样什么方法可以最快我可以打他的手机吗？请传真/email给我1.Would you please send me the data by e2.Could you fax the data to my office?3.Would you send the data by fax?4.Could you post the data to me知公司名并自我介绍¬1.Franklin Company Personnel Department.司人事部。2.Good morning Franklin Com富兰克林公司 第 25 页，共 31 页。我可以为你服务3.Personnel Department.This is Carol/Carolspeaking.事部，我是卡洛*办公室电话最重要的就是礼貌应该先报自己及公司Who would you like to talk to/speak to?线中1.Her line is busy at the moment.Can somebod她正在通电话，别的人可以帮你吗2.Hes on another line right now.话。3.Hes talking a long 实惠网外贸论坛编辑 给我1.Would you please send me the data by e-mail?2.Could you fax the data to my office?3.Would you send the data by fax?4.Could you post the data to me知公司名并自我介绍 第 26 页，共 31 页¬1.Franklin Company Personnel Department.2.Good morning Franklin Company,may I help you?服务吗？3.Personnel Department.This is Carol/Carolspeaking.办公室电话最重要的就是礼貌，所以不论是接电话或打电话应该先报自己及公司的名字。请问找那位Who would you like to talk to/speak to?请问找哪位1.Her line is busy at the moment.Can somebodyelse help you?别的人可以帮你吗？2.Hes on another line right now.他现在正在接另外一个电3.Hes talking a long-distance call now,what canI do for2011-3-11 mail?¬1.Franklin Company Personnel Department.富兰克林公pany,may I help you?早晨好，3.Personnel Department.This is Carol/Carolspeaking.人所以不论是接电话或打电话，都请问找哪位？他在忙y else help you?第 27 页，共 31 页他现在正在接另外一个电distance call now,what can I do for you?他正在接长途电话 第 28 页，共 31 页 第 29 页，共 31 页http:/