外事接待英语Module-2-Receiving-Foreign-Guests课件.ppt

Module Two Receiving Foreign Guests迎接外宾Task 1 Receiving Foreign Guests at the Airport Task 2 Helping Foreign Guests to Check inTask 3 Holding Welcoming DinnersExtended Tasks ContentsYOUR SITE HEREMatch the following English words and expressions with their Chinese Equivalents.1.flight 2.suite 3.propose a toast4.baggage5.check in 6.reception desk7.fill in/out the form8.banquetA.晚宴晚宴B.航班航班C.入住酒店入住酒店D.前台前台E.行李行李F.填写表格填写表格G.套房套房H.祝酒祝酒B G H E C D F A-Warm up-YOUR SITE HEREDiscussion1.What should you prepare before you receive foreign guests at the airport?2.What should you talk about with foreign guests on the way to the hotel?3.How to discuss with a foreign guest about your schedule?4.How to entertain a foreign guest at a Chinese banquet?YOUR SITE HEREHow to address your foreign guests properly?vOn formal occasions,you should call someone“Mr.”(for man)or“Ms.”(for woman)with the persons last name or surname unless the person asks you to call him or her by his or her first name.Its also acceptable to call a person by his or her first name if he or she is approximately your age or younger especially when he or she is from the United States.YOUR SITE HEREHow to address your foreign guests properly?vUsually a lady prefers to be called“Ms.”rather than“Miss”or“Mrs.”because this is a neutral form of address for both married and single women and can be useful if you do not know the marital status of the woman you are talking with.YOUR SITE HEREHow to address your foreign guests properly?vIt is not the custom to use titles like“Mr.”,“Mrs.”,“Miss”or“Ms.”with a first or given name.For example,if you meet someone whose name is John Smith;you should call him“Mr.Smith”instead of“Mr.John”.Remember that all titles in English go with the persons last name or surname,for example,“Dr Smith”and“Professor Smith”.In written form,the use of title with the persons full name is acceptable,for example,Mr.John Smith”.YOUR SITE HEREActivity 3 Reading and UnderstandingvWhat should you do before the foreign guest arrives?vWhat should you do when the foreign guest arrives?vWhat should you do on the way to the hotel?vWhat should you do at the hotel?YOUR SITE HERETips on Reception of Foreign GuestsvBefore the foreign guest arrives,you should reserve a room at a hotel for him or her.Usually the hotel must be comfortable,air-conditioned,and the most important is that each room must be equipped with a private bathroom,because western guests usually insist on having a shower every day.YOUR SITE HEREvOn the way to the hotel,you can have some casual and friendly talks with him but you should never try to get down to business right away.Remember,you should never ask foreign guests about the age,salary,and some other private matters.YOUR SITE HEREActivity 2 ListeningListen to the following dialogue about meeting a guest at the airport and answer the following questions.1.Where does Mr.Wilson come from?A.Mr.Wilson comes from AmericaB.Mr.Wilson comes from CanadaC.Mr.Wilson comes from AustriaD.Mr.Wilson comes from Germany2.What is the job of Li Mei in her company?A.She is the sales manager in her company.B.She is the secretary in her company.C.S he is the CEO in her company.D.She is the human resources manager in her company.3.How is Mr.Wilsons flight trip?A.Not too bad.B.Very tired.C.Quite good D.TerribleYOUR SITE HEREActivity 2 Listening4.Why is Mr.Wilson later than expected?A.Because the weather was bad.B.Because he was late for the plane.C.Because his plane was a little delayed.D.Because Mr.Wilson is exhausted.5.How does Mr.Wilson feel?A.He is very exhausted.B.He feels horrible.C.He is having a fever.D.He is a little bit exhausted.Answer and Tape scriptYOUR SITE HEREActivity 3 ListeningvListen to the following dialogue and fill in the gaps.vHoward Yang is the Sales Manager in Active Sports.He is now picking up his largest client Tom Chambers from the USA.Answers:1.flight 2.take a nap 3.the time difference 4.She is doing fine.5.go sightseeing 6.schedule 7.appointment 8.take you shoppingYOUR SITE HEREActivity 4 Role Play.vMini Task 1 vWork in groups of two and make a dialogue,taking the roles of Zhang Yang and Jim Green.Zhang Yang is the secretary of a shoe making company in Dongguan and he is assigned to meet a foreign guest at the airport who comes to China for the first time.(Useful Expressions)YOUR SITE HEREvMini Task 2 vSuppose you are the Marketing Manager of a furniture manufacturing company in Guangzhou.You are now meeting your old client Oscar White at the airport who has come to China for many times and you are very familiar with him.Role-play the situation with your partner.YOUR SITE HEREvLi Hua is the manager assistant in ABC Trading Company.He is assigned to pick up a client-Mr.Brown from the USA.After receiving Mr.Brown from the airport,they are now on the way to the hotel.Task 2 Helping Foreign Guests to Check inActivity 1 Reading Reading and ImitationYOUR SITE HEREvQuestions1.What do they mainly talk about on their way to the hotel?They mainly talk about the hotel in which Mr.Brown is going to stay and the arrangement for the next day.2.What services can the hotel provide for the guests?At the Garden Hotel,twenty-four-hour room service is guaranteed.At the business center,services including copying,typing telex and facsimile are available.The hotel offers a complete convention service.It has a nice restaurant,a bar and a laundry etc.YOUR SITE HEREDialogue Two The Bellboy takes Mr.Brown and Li Hua to the room.They are now in the suite.YOUR SITE HEREActivity 4 Role PlayvSuppose Lin Tao is the assistant manager in an Arts and Crafts Company in Guangzhou.He is responsible for receiving a very important client-Mr.Green from Canada.He should firstly pick up the client from the airport and then help the client check in at the hotel where they have reserved a room for him.Make two dialogues according to the situation with your partner.The first dialogue:on the way from the airport to the hotel.The second dialogue:the receptionist receives Mr.Green and Lin Tao at the hotel.YOUR SITE HEREActivity 1 Pair Work1.Have you ever attended a welcoming dinner?If so,talk about your experience with your partner2.What should be paid attention to in holding a welcoming dinner?Hold a welcoming dinnerYOUR SITE HEREAssignment:to design a Chinese food menu for the guests from Peninsula Collegev1.Mr.Jack Huls is allergic to pork and is fond of Toufu.v2.Mr.Ed Jaramillo likes seafood very much and doesnt like lamb.v3.Mr.Leo Harten is a Malaysian,so he is fond of spicy food and curry very much.v4.They all like alcohols.v5.They are all interested in Chinese food and cooking culture.YOUR SITE HERE1、Describe how the dish is prepared Cut/chop into dices/slices/pieces/chunks Stir搅拌搅拌/simmer炖炖/fry炒炒/stir fry快炒快炒/deep-fry炸炸/steam蒸蒸/roast烤烤/boil煮煮/(with bean/seafood/pepper sauce/juice)over low/medium/high heat for 10 minutes2、Discuss its taste Sweet/salty/sour/spicy/bitter/3、Explain its Chinese name This dish is called“Pinyin of the dish”in Chinese,which suggests/means/implies/indicates that.The English translation for the dish is(eg.spicy diced chicken with peanuts,which is made with marinated boneless chicken breasts,peanuts and shallots.)How to introduce a Chinese dish?YOUR SITE HERE3)Why should you using your menu plan when making a list of groceries you will need for food preparation?We do this to save time and ensure we dont forget anything.When preparing for a welcome dinner we should always be as organized as possible.4)When you prepare a welcoming dinner,you should set the table as early as possible,why?By doing this,we will save a lot of time to examine and improve the tables set if needed.YOUR SITE HEREvMini Task 2 True or False1)F 2)T 3)F 4)T 5)FYOUR SITE HEREvMini Task 3 Complete the sentences with the following expressions.Change the form where necessary.1)the remainder 2)preference 3)tableware 4)entertained 5)rewarding6)decorate 7)relaxed 8)concentrate on 9)frazzled 10)AllergyYOUR SITE HEREMini Task 4 Translate the following sentences from English into Chinese.v1)欢迎晚宴是一种普遍使用的招待客人的方法，欢迎晚宴是一种普遍使用的招待客人的方法，通过这种方式，你可以向客人表达感激之情或着通过这种方式，你可以向客人表达感激之情或着就是朋友聚在一起轻松一下。就是朋友聚在一起轻松一下。v2)安排晚宴所需要做的一切事情可能会让你感到安排晚宴所需要做的一切事情可能会让你感到筋疲力尽和身心疲惫。用一点心，其实事情并没筋疲力尽和身心疲惫。用一点心，其实事情并没有看起来那么难。有看起来那么难。v3)先确定菜单，在确定菜单的时候要考虑客人的先确定菜单，在确定菜单的时候要考虑客人的喜好和晚宴的主题。（如果晚宴有一个主题的话）喜好和晚宴的主题。（如果晚宴有一个主题的话）YOUR SITE HEREv4)确定餐桌的布置形式，晚宴的主题，使用的瓷确定餐桌的布置形式，晚宴的主题，使用的瓷器和餐具以及桌面的花束和其他的桌面装饰物。器和餐具以及桌面的花束和其他的桌面装饰物。在去购物之前就要把这些定好，免得还要重新再在去购物之前就要把这些定好，免得还要重新再去一次。去一次。v5)当你准备欢迎晚宴的时候，尽可能在早上的时当你准备欢迎晚宴的时候，尽可能在早上的时候就把餐桌布置好。不要一直等到傍晚的时候才候就把餐桌布置好。不要一直等到傍晚的时候才做这件事情，尽早布置餐桌使我们有足够的时间做这件事情，尽早布置餐桌使我们有足够的时间去检查存在的问题并及时改进。去检查存在的问题并及时改进。YOUR SITE HEREv1.Reception Etiquette Read the following passage and try to get some knowledge about reception etiquette.nHow should you put your napkin?Youd better not leave the napkin on the table.Put in on your lap where its supposed to protect your clothes from spilled food or used to wipe your hands or mouth when necessary.nCan we drink soup out of a bowl?And how?Dont drink soup out of a bowl.Use a spoon nWhat should we set,chopsticks or knife and fork when we treat our western guests dinner?The best way is to set the table with chopsticks as well as knives,forks and spoons.Extended Tasks YOUR SITE HERE规则：女士优先；恭敬主宾；以右为尊；距离定位；面门为规则：女士优先；恭敬主宾；以右为尊；距离定位；面门为上；交叉排列（熟人、恋人、性别等）上；交叉排列（熟人、恋人、性别等）西餐的座次YOUR SITE HERE2.Extended Reading How to Use“Mr.”,“Mrs.”,“Miss”and“MS”to address Americans 1)C 2)D 3)D 4)B 5)BThe Way Americans Greet1.They believe such an informal greeting often implies a close and friendly relationship.2.They find these terms too formal.They prefer first names to formal titles in most cases.3.They only want to show friendliness.4.In this way they can get better acquainted with you and have a topic for beginning conversation with you.YOUR SITE HEREExtended Reading The differences between Chinese and Western Eating Habits1.People use chopsticks on Chinese dinner table while people use knives and forks on Western table dinner.2.The real difference is that in the West,you have your own plate of food,while in China the dishes are placed on the table and everyone shares.3.A typical Chinese dinner include cold dishes,main courses,soup and staple food ranging from rice,noodles to dumplings.4.They want to show their friendship and politeness.5.Because they will find it embarrassing if all the food is consumed.YOUR SITE HERE3.TranslationA.Translate the following sentences from English into Chinese.A.Translate the following sentences from English into Chinese.1 1）请问，你是美国来的威尔逊先生吗？）请问，你是美国来的威尔逊先生吗？2 2）希望你在这儿过得愉快。）希望你在这儿过得愉快。3 3）行李提取处在哪儿？）行李提取处在哪儿？4 4）你已拿了行李，我们去进行海关检查吧。）你已拿了行李，我们去进行海关检查吧。5 5）你有这只金表及这条项链的收据吗？）你有这只金表及这条项链的收据吗？B.Translate the following sentences from Chinese into English.1)Im afraid you have to pay quite a sum of duty on these valuables.2)The hotel in which you will be staying is located in the downtown area.3)Ill pick you up at the hotel at 8:30 in the morning and our General Manager will be meeting you in our company at 9:00.4)Please fill in/out this hotel registration form.5)Real Chinese dishes cuisine places stress on color,smell,taste,form and sound.YOUR SITE HERE4.WritingvWrite an invitation card on behalf of your General Manager Mr.Wang Bin to invite your foreign guest Bernard Osborne to attend the welcoming dinner held for him at the Garden Hotel on April 12th at 7 p.m.A sample is provided for your reference.YOUR SITE HERESampleYOUR SITE HEREMr.Wang Bin Request the pleasure ofMr.Bernard Osbornes companyat a welcoming dinner on April 12th at 7 p.m at the Garden Hotel Formal DressR.S.V.P.020-xxxxxxxYOUR SITE HEREYOUR SITE HERE