西餐厅服务英语教学ppt.ppt

北京开元名都大酒店北京开元名都大酒店西餐厅服务英语西餐厅服务英语NEW CENTURY GRAND HOTEL BEI JING WESTERN RESTERANTAN SERVICE ENGLISHThe key words of English study BraveryPersistenceDiligence 勇敢勇敢毅力毅力勤奋勤奋Departments in our hotel 酒店部门Human Resources Division 人力资源部Finance Division 财务部Sales Marketing Division 市场部Rooms Division 房务部Food Beverage Division 餐饮部Sales Department 销售部Western Restaurant Basic English 西餐厅基础英语Departments in our hotel 酒店部门酒店部门Recreation Department 康乐部Engineering Department 工程部Security Department 保安部Communications Department 公关部Front Office Department 前厅部Housekeeping Department 管家部Purchasing Department 采购部Dinner knifeDinner spoonDinner fork 主餐刀主餐勺主餐叉Introduce Tableware 餐具介绍餐具介绍 Tea spoon Fruit fork Butter knife Salad knife Steak knife咖啡勺水果叉黄油刀色拉刀牛排刀Introduce Tableware 餐具介绍餐具介绍Chopsticks Chinese spoonDessert fork/spoon筷子瓷勺甜点叉/勺Introduce Tableware 餐具介绍餐具介绍chopstick rest TrayAshtraybowl筷架托盘烟缸碗Introduce Tableware 餐具介绍餐具介绍 Match Toothpick Toothpick holder Bottle opener 火柴牙签牙签盒开瓶器Introduce Tableware 餐具介绍餐具介绍TowelCoffee cupWhite/red wine glassIce water glass毛巾咖啡杯白/红酒杯冰水杯Introduce Tableware 餐具介绍餐具介绍Sugar bowlPepper casterMilk jugTea/coffee potplate糖缸胡椒盅奶盅茶/咖啡壶盘子Introduce Tableware 餐具介绍餐具介绍NapkinFlower vaseTable cloth餐巾纸花瓶台布打火机Introduce Tableware 餐具介绍餐具介绍LighterCondiment 调味品 table salt 盐Surge 糖Red/White vinegar 红/白醋Chilly sauce 辣椒酱 KetchupaniseedShrimp sauceCurry Condiment 调味品 番茄酱八角大茴香虾油蒜GarlicMustardPepper Oil Condiment 调味品 咖喱芥末胡椒油卡盟 卡盟 Microsoft Office PowerPoint，是微软公司的演示文稿软件。用户可以在投影仪或者计算机上进行演示，也可以将演示文稿打印出来，制作成胶片，以便应用到更广泛的领域中。利用Microsoft Office PowerPoint不仅可以创建演示文稿，还可以在互联网上召开面对面会议、远程会议或在网上给观众展示演示文稿。Microsoft Office PowerPoint做出来的东西叫演示文稿，其格式后缀名为：ppt、pptx；或者也可以保存为：pdf、图片格式等ButterGingerSoy sauce Condiment 调味品 黄油生姜酱油Main dish Drinking Dessert BuffetCoffee/tea Food Introduce 食品介绍 主菜主菜饮品饮品甜点甜点自助餐自助餐 咖啡咖啡/茶茶Beef Steak Salad Chicken Vegetables Food Introduce 食品介绍 牛肉牛肉牛排牛排色拉色拉鸡肉鸡肉蔬菜蔬菜Seafood Crab OysterShrimp Shell Food Introduce 食品介绍 海鲜海鲜蟹蟹牡蛎牡蛎虾虾贝壳贝壳Ham SandwichmushroomWonton Dumpling Food Introduce 食品介绍 火腿火腿三明治三明治蘑菇蘑菇馄饨馄饨饺子饺子Cake Chocolate Juice Ice cream Pudding Food Introduce 食品介绍 蛋糕蛋糕巧克力巧克力果汁果汁冰淇淋冰淇淋布丁布丁Boil Fry(deep-fry)Grill Steam RoastSmoke Ways of Cooking 烹饪方法 煮煮煎煎扒扒蒸蒸烤烤熏熏Basic Guest Contact简单交流简单交流Greeting 问候Greeting 问候 Welcome to 欢迎光临Pleasant stay 住店愉快Good morning 早上好Enjoy 喜欢 Greeting Key Words问候问候-关键单词关键单词Greeting Substitutions问候问候-句子句子Welcome to our restaurant.May I help you?欢迎光临我们餐厅，我能帮助你们忙？Im glad/pleased/happy/delighted to see you(again).我很高兴（又）能见到你。I hope you will enjoy your meal.我希望你用餐愉快。BackFarewell告别告别Farewell Key Words告别告别-关键单词关键单词Compliment Comments Nice trip Smooth flight Have a safe trip/journey Bon Voyage Service Satisfied Visit Look forward to 赞赏 评论 旅途愉快 飞行顺利 一路平安 服务 满意 访问期待Farewell Substitutions告别告别-句子句子Goodbye,thank you for come to my restaurant感谢您入住我们的餐厅。We hope you are satisfied with us.我们希望您能满意我们的服务。We look foreword to serving you again.我们期待再次接待您。Did you enjoy your meal?您喜欢您的菜肴吗？BackThanks 致谢Thanks Key Words致谢致谢-关键单词关键单词Understanding 理解Valuable advice 宝贵意见Appreciate 感激Support 支持Assist 协助No problem 没问题It is the least I can do 小事一桩Dont mention it 不客气Thanks Substitutions致谢致谢-句子句子Thank you very much/so much for your service.非常感谢您提供的服务。We really appreciate your kindness,miss.小姐，我们非常感谢您的好意。Im glad that youre happy with our service.我很高兴您能对我们的服务感到满意。You are welcome.It is my pleasure.不客气，我很乐意。Apology道歉Apology Key Words道歉道歉-关键单词关键单词Delay 推迟Apology 道歉Careless 粗心的Accident 事故Inconvenience 不便Regret 遗憾Discomfort 不适Take care of 关心Apology Substitutions道歉道歉-句子句子Im apologize for the mistake.我为这个错误道歉。Im sorry to hear that我很遗憾听你这么说。We fell very sorry about this.Ill take care of it right away.我们很抱歉，我马上处理。Please take care of this right away.请马上处理此事。BackUseful dialogue实用对话实用对话 Booking Seats Service订位服务订位服务Reservation 预定Window table 靠窗位Full 客满Table for 4/5 4/5人桌Confirm 确认Key words Booking Seats Service订位服务订位服务Good afternoon.this is Isabella restaurant.what can I do for you?Haw many of you may we expect in your party?Im afraid we are fully booked for tonight.May I have your name and telephone number?SubstitutionsBooking Seats Service订位服务订位服务C:Good morning.this is Isabella restaurant.what can I do for you?G:What time do you open in the evening?C:We open at 5:30pm sir,and we take the orders at 10；30pm.G:Good.Id like to reserve a table for tow.C:Yes sir.what time would you like table,sir?G:I am not sure,perhaps around 8；00pm.Haw many of you may we expect in your party?Im afraid we are fully booked for tonight.May I have your name and telephone number?dialogueBooking Seats Service订位服务订位服务C:Fine.Ill reserve a table at 8；00，sir.May I have your name,please?G:Bellow.Henry Bellow.C:Oh,is there any chance of a table by the window?My wife loves the harbor view.One more thing,as it is her birthday,I want it to be a celebration.C:I see.we have already received many bookings and though I cannot guarantee any thing,please be assured that well try our best,Mr.bellow.I hope youll understand.G:I do,but I would appreciate it if it could be arranged.C:I ll try my best.we look forward to having you with us tonight,thank you for calling us.G:Good-bye.C:Good-bye.And have a nice day!Seating Guests安排就坐安排就坐Key WordsVacant seat 空座Dinning room 大厅Reservation list 预定表 Seating Guests安排就坐安排就坐1、Have you made a reservation with us？2、Iam sorry sir,the table by the window has been reserved.3、We dont have a vacant seat at the moment.Would you mind waiting a few minutes?4、Will this table be all right?Important sentence Seating Guests安排就坐安排就坐C:Morning sir,welcome to the Isabella restaurant.G:Morning.C:How many person,please?G:A table for five,please?C：I m afraid all our table are taken,sir.would you mind waiting until one is free?G:Well.how long will it take?C:Im not sure,sir.If you are in a hurry,we also serve breakfast at the caf on the lobby floor.G:Thats too much trouble.I prefer to wait.C:May I have your name?G:Yes,Michham.C:Mr,Michham,could you take over there and I will give you a call when a table is free.G:Thanks.dialogueTaking Orders 点点 菜菜Key Words 1 order 2 appetizer3 bread 4 soup 5 dessert6 specialty7 recommendation 点菜点菜开胃菜开胃菜面包面包汤汤甜点甜点特色特色推荐推荐Taking Orders 点点 菜菜Important Sentence May I take your order nom?What will be the pleasure?We have a buffet.you can have all you want for _ yuan.Im afraid this vegetable is not in season.would you like to try something else?Its our chefs recommendation.What kind of dressing would you like on your_?Taking Orders 点点 菜菜dialogueC:Would you like some wine for your meal,sir?We have a good selection of classified Bordeaux wines and Californian wine.G:Wed like to take some wine with the dinner.W:Here is the wine list.Place take your time.(After a few minuets the waiter comes back to the table.)W:May I take your wine order?G:There are so many wines here.We really dont know which one to take.C:What about a bottle of Chateau Haut Lafite?It is very good.Many guests give high comments on it.G:Fine,a bottle of this wine then.(The waiter takes the order)C:(Presenting the bottle to the guest)This is the bottle of Chateau Haut Lafite 1964G:Aha,it looks quite all right.Serving Dishes 用用 餐餐 服服 务务Key Words 1 taste/tasty 2 delicious3 tender 4 satisfaction 5 flavor 味道味道美味的美味的嫩的嫩的令人满意的令人满意的风味风味Important Sentence Serving Dishes 用用 餐餐 服服 务务1May I take order for you now?2 Which flavor would you prefer,strawberry or vanilla3 How much longer are we going to have to wait for our dinner?4 Here are the Fried Carp and the Roast Beef.dialogueC:Heres your fish-maw soup,maam.G:I dont think I ordered this.C:Ill check.Im afraid there is no mistake,maam.This is the dish you ordered.G:I dont think I want it.May I Change it?C:Im afraid not.Once it ordered and serve it cant be exchanged.G:That all right.Is my order coming pretty soon?Ive been waiting for long time.C:What have you ordered?G:Steamed bass.C:Oh,that takes quite a while to prepare.G:Ive an appointment at noon.Could you tell the cooks to hurry?C:Certainly,maam.Ill tell them right away.Serving Dishes 用用 餐餐 服服 务务 Guest Complaints顾客投诉顾客投诉Key Words 1 look into 2 excuse3 fresh 4 stained 5 tough6 raw 调查调查原谅原谅新鲜的新鲜的过熟的过熟的硬的硬的生的生的Important Sentence Serving Dishes 用用 餐餐 服服 务务1 Whats the problem,sir?Can I be of assistance?2 This is quite unusual.I ll look into the matter.3 Would you like to try something else?With our compliments,of course.4 Im sorry,sir.Please excuse her.Were very busy today.5 Im awfully sorry to have made your shirt stained.Seating Guests安排就坐安排就坐dialogueG:Hello,waitress.C Yes,sir.Can I help you?G:Yeah,weve had enough meat food and we dont feel like eating any more meat.Can you change the sweet and pork for Steamed Perch?C:Ill have to check to see if the sweet and sour pork has been done,When a dish already prepared,it cant be changed.G:Please check the chef.C:Yes,sir Im sorry,sir,but the pork has been prepared and will come to you right away.I suggest you take it back home.May I take your order for the steamed perch now?G:No thank you.Do you mind packing the pork for me?C:Not at all.Ill do that when you finish your dinner.Thank you for your participation,and hope everybody can become English amateur!Thank you!