IBM管理咨询蓝色方法论ppt课件.ppt

经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Methodology OverviewMethodology OverviewPhilip Morris CompaniesPhilip Morris CompaniesMay 20191IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Many well proven methods form the Many well proven methods form the basis of IBM Global Services Methodbasis of IBM Global Services MethodClient-ServerObject TechnologyPackage Implementation,“Method BLUE”Mobile and WirelessConsultingIBM Global Services Method CADe-businessAMS2IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Method BLUE.Method BLUE is IBMs business driven approach to selecting and implementing an enterprise packaged solution.3IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用AgendaImplementation Success FactorsThe Value of IBMs Solution ApproachLicensing the MethodMethod Demo4IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用An integrated package will impact the people,business processes,and technology of a company While an integrated package will have a direct impact on the technological aspects of the company,the package alone does not address the people or process issues associated with a change of this magnitude.In these two areas it is the redesign effort which must address the majority of issues PeopleProcessesTechnology5IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用 Implementation Success-Key Focus AreasOur experience tells us that achieving harmony of people,processes and technology requires a focus in six key areas:PeopleProcessesTechnology6IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Business FocusWhat quantifiable business gains are expected?What is the Return on Investment(ROI)?How can I measure my ROI?How can I benefit from the business best practices inherent in the application?Which business processes should I allow the package to redesign?Which processes should NOT be redesigned?7IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Organization FocusWhat will be the impact of this new application on my people?On productivity?How can change be managed?What will be the impact on the organizational structure of my business?Do I need to redesign the organization?What training is required?When?What is the cost?Who are the champions of change?8IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Application FocusWill the function of this application support all the requirements of my business?How do I resolve any gaps?How should the application be configured to best support my business?What reports will be required?How do I integrate this application into my current system environment?What data needs to be mapped and converted?What is the best data conversion plan?Cutover plan?9IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用IT Architecture FocusWhat impact will there be on my current IT infrastructure?.on my IT production processes?.on my IT architecture?What new technologies must I have to support the new application?How much will it cost?Do I have the right technical skills?10IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Engagement FocusWhat is the best approach for implementation?Shall I do a pilot,then rollout to other sites?Shall I implement only certain modules first then remaining modules of the application later?How shall I organize my project team?What skills do I need on my team?How much time will it take?How should I organize the work to be done?How can I manage the project changes?Issues?Decisions?Sign-offs?11IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用 Production/Operations FocusHow will I handle application version upgrades?Can I adequately support and maintain the application environment?Establish help desk skills and organization for newly introduced systemDetermine new tech skills12IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用AgendaImplementation Success FactorsThe Value of IBMs Solution ApproachLicensing the MethodMethod Demo13IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用The Value of IBMs Solution ApproachMethod BLUE:Addresses the six key focus areas for a complete life-cycle implementationWork-product based for flexibility and ease of useProvides a roadmap for the work that must be doneProvides samples,examples,guidance of work to be completed14IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用The Value of Our Solution ApproachMethod BLUE,along with the skills of your people and our people,addresses the questions that must be answered in the six key focus areas.Method BLUE Focus Areas15IBM ConfidentialThe Value of Our Solution ApproachMethod BLUE provides a roadmap of the work that must be done.Method BLUE Phases Rel 416IBM ConfidentialIt is very important for the client and the IBM team to fully understand the current business strategy,the major areas of concern with the current business,the critical processes,readiness for the change and current IT-infrastructure and application portfolio.In the Business Assess Phase we look at all of these and build a Case for Change that validates the need for the business transformation project.We also look at the areas of business transformation that the client wishes to address.We then use our business expertise to advise and guide the client in the selection of the best business practices in order to maximize their investment in this transformation initiative.Particular attention is given to the identification and quantification of business benefits that will be achieved by the implementation of the selected package.The Value of Our Solution ApproachBusiness Assess PhaseRunPrepareBusiness AssessPackage AssessPlanDesignImplementManage/Run17IBM ConfidentialThe main purpose of the Package Assess Phase is:to select or validate the package solution that best suits the business requirements defined in the Business Assess Phase.to build upon the business case with costs and benefits.The Value of Our Solution ApproachPackage Assess PhaseDesignDeployConfigureRunPrepareDesignBusiness AssessPackage AssessPlanDesignImplementManage/Run18IBM ConfidentialThe main purpose of the Plan Phase is:to define the strategies for implementation,testing,training,etc.,in order to start the implementation project.The Value of Our Solution ApproachPlan PhaseRunPrepareBusiness AssessPackage AssessPlanDesignImplementManage/Run19IBM ConfidentialDuring the Design Phase,the final solution,based on the selected or validated package,is designed.Special attention is given to designing all interfaces,package extensions,and data conversion routines.Our solution approach,with its focus on the reuse of assets,can be particularly effective in this and following phases.Design PhaseThe Value of Our Solution ApproachDesignRunPrepareBusiness AssessPackage AssessPlanDesignImplementManage/Run20IBM ConfidentialIt is in the Implement Phase where the package is configured to meet the requirements of the business.Required system interfaces are built,end users trained,IT infrastructure put in place and plans for final deployment of the system are developed during this phase.This phase also ensures cut-over to the new system.Final data conversion is completed in this phase along with other activities necessary to bring the new system to life within the business.Support procedures are established at this time to ensure the ongoing success of the business transformation.Implement PhaseThe Value of Our Solution ApproachDesignRunPrepareBusiness AssessPackage AssessPlanDesignImplementManage/Run21IBM ConfidentialRun PhaseThe Value of Our Solution ApproachThe purpose of the Run Phase is to operate and support the new system in the production environment.As with other business operations,the Run Phase is an ongoing activity for the duration of the operational life of the system.DesignRunPrepareBusiness AssessPackage AssessPlanDesignImplementManage/Run22IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Summary of Method BLUE Phases Phase Primary PurposeBusinessAssess critical processes,readiness for change,current IT infrastructure and application portfolioAssessSpecify high-level requirements and future capabilitiesIdentify gaps between the current and future state Define future processes based on industry best practicesPackageSelect or validate the package solution that best suits the business requirementsAssess Prepare a business case with costs and benefitsPlanReady the engagement team for a successful implementation-high level implementation strategyDevelop project guidelines,strategies,and standardsDesign Assist client in designing the processes and organization and in matching processesto package functionalityFocused package training for clients so they can assist in the documentation of future system processesImplementDevelop,integrate,and test the final configurationDevelop end-user training specificationsPlan the production,cut-over and post-live supportPrepare the package,IT infrastructure,and organization for going liveEducate and train users,setup and operate Help Desk and provide end-user supportRunApplication management,maintenance,upgrades,extensionsTroubleshoot and resolve,Help Desk23IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Work Product Based-a key differentiatorProject ArtifactsWork Product Descriptions(WPD)What do I need to produce on the project?What tasks do I need to perform?How should I go about performing those tasks?Work Products are the foundation of Method BLUE.they are tangible artifacts produced as the result of the project.Work Products provide flexibility and ease in tailoring Method BLUE to each client situationWork Product Descriptions provide the standards and examples of what to produce.Work Product Descriptions make it easy for project team members to understand what they are to do and tips on how to do it.24IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Each work product has a 3-10 page Work Product Description(WPD)Work Product Description elementsDescriptionPurposeImpact of NOT having the work productReason for not needing the work productNotationExampleDevelopment approachValidation and verificationAdvice and guidanceReferencesEstimation considerationsEach WPD has an alphanumeric abbreviation and is organized by the six major areas of focusFor example:APP 051,BUS 011,ARC 005,ORG 007,OPS 001WHAT TO DO HOW TO DO25IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Work Product Descriptions Are Grouped Into Two Views.Domains and PhasesEngagement domainBusiness domainOrganization domainApplication domainIT-Architecture domain01-01Work Product01-0201-03Work ProductWork ProductOperations domain01-01Work Product01-0201-03Work ProductWork Product01-01Work Product01-0201-03Work ProductWork Product01-01Work Product01-0201-03Work ProductWork Product01-01Work Product01-0201-03Work ProductWork Product01-01Work Product01-0201-03Work ProductWork Product01-01Work Product01-0201-03Work ProductWork Product01-01Work Product01-0201-03Work ProductWork Product01-01Work Product01-0201-03Work ProductWork ProductDesignConfigureRunDesignPrepareBusiness AssessPackage AssessPlanDesignImplementManage/Run26IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Technique Papers and Process Guidance Provide Additional Method SupportWork Breakdown Structure(WBS)Process GuidanceTaskActivityPhaseModelFamilyWork Product Descriptions(WPD)Project ArtifactsTechniquePapers27IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用Project Deliverables result from the execution of the WBS and the work productsPhasesPhasesActivitiesActivitiesTasksTasksPrepareBusiness AssessPackage AssessPlanDesignImplementManage/Run28IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用AgendaImplementation Success FactorsThe Value of IBMs Solution ApproachLicensing the MethodMethod Demo29IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用The Packaged Solution Integration Base Engagement Model Asset Is Not:lAn IBM program productlA formal IBM service offeringHow the Package Selection and Implementation Asset is Sold:lAs-Is Licenses sold via license agreements only as part of broader services project,where IBM has a primary delivery responsibility.lConsulting and implementation support services can be added by the customer via services contracts:To assist with implementation and deployment of a Work Product based method.Education to help the customer realize benefits soonerHow do I buy the Packaged Solution Integration Base Model so my company can benefit from it?IBM Global Intellectual Property&Technology Commercialization PSI Base Engagement Model:Asset LicensePSI Base Engagement Model:Asset LicenseHow the Method is delivered:l Delivered via CD-ROM,along with existing non-IBM Confidential supporting materiall Win95 or Windows 2000 and requires Netscape 4.5(or above)or Internet 5.0(or above)30IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用IBM Global Intellectual Property&Technology Commercialization Packaged Solution Integration Base Engagement Model:Packaged Solution Integration Base Engagement Model:Getting StartedGetting StartedIBM can help you get the packaged application selection and implementation method quickly in place:Engage IBM with a service contract for method education and implementation planning.Education on individual Work Products/MethodComputer Based TrainingInstructor Led TrainingMethod Adoption Workshop(MAW)to tailor the method to your specific project31IBM Confidential经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用IBM Global Intellectual Property&Technology Commercialization Package Solution Integration Base Engagement Model:Package Solution Integration Base Engagement Model:SummarySummarylSince 1994,hundreds of successful package selection and implementation engagements with multi-industry clients,world-wide.This method proven on several internal IBM package-related projects.lExperience using this method with all major packaged applications:Ariba,BaaN,HR Access,i2,JD Edwards,Lawson,Manugistics,Oracle Applications,PeopleSoft,Retek,SAP,Siebel,etc.lSkills using this method for all areas of package-related projects:Project management,package-based business transformation,package selection,configuration and implementation,organization design and change management,IT Infrastructure,multi-package integration,global deployment,and post-implementation services.lTime and cost savings from IBM project team members who understand the complexities and sp