客户旅游情景对话.docx
客户旅游情景对话 在展位上，有位顾客向梅询问旅游事务，准备预定旅游,接下来，我给大家打算了客户旅游情景对话,欢迎大家参考与借鉴。 客户旅游情景对话 (M = May, C1= Customer1) M: Hello, can I help you? 你好，须要帮忙吗? C1: Er, yes, I took a brochure yesterday and now I'd like to book a holiday please. 呃，是的。我昨天拿了一本宣扬册，现在我想 M: OK, which holiday are you interested in? 好多，你对哪个旅游感爱好? C1: Em, this one here, on page 34. 嗯，这个，34页上的。 M: Ooh, yes, that one's on special offer. You get a 10 percent discount, is that the one? 哦，就是现在打特价的，九折，是这个吧? C1: Yes, that's the one. 对，就是这个。 M: Good. Could you please fill in this booking form. We need your full address and a deposit of 20 percent. You can pay by cash or credit card or cheque. 好的。请您填一下这张预定单。请填您的具体地址并交付20%的定金。您可以用现金、信用卡或是支票支付。 C1: I'll need a receipt. 我要收据。 M: Yes, of course. And within a week you should receive confirmation1 of your booking. We then need to receive the balance at least ten days before the holiday begins. 当然。一周内您会收到我们的确认信息。请在旅游起先十天前交付余款。 C1: Thank you very much. 感谢。 M: OK, if you'd like to fill in this form. 好的，请您填一下这张表…… (M = May, T = Tony, C1= Customer1) 1) T: Hello, can I help you? 你好，须要帮忙吗? C1: Er, yes, young man. I want a holiday in Scotland1 please. I got this brochure2 yesterday and I want to book today. 呃，是的，年轻人。我想去苏格兰旅游。我昨天拿了这本宣扬册，今日想预定一下。 T: Em? Scotland? We don't do holidays in Scotland, I'm afraid madam. 呃?苏格兰?唯恐我们没有在苏格兰的旅游线路，夫人。 C1: But it says in your brochure, young man. 但是你们的宣扬册里有啊，年轻人。 T: Em, let me see. I'm sorry madam, this is not our brochure. I'm afraid you've made a mistake. 哦，让我看一下。愧疚夫人，这不是我们的宣扬册，唯恐你弄错了。 C1: Young man, it says here. 年轻人，在这儿…… T: I'm sorry, I'm sorry. Perhaps you could try 'Norbrook Holidays', over there? 愧疚，愧疚，我想你可以去Norbrook Holidays旅游公司问一下，就在那边。 C1 mumbling as she leaves Young people nowadays. 现在的年轻人啊…… M: Oh dear! This conference3 hasn't been good for business. 天啊!这个会展可真不怎么样! T: No, not really, it's been very quiet today. We've only had three bookings all morning! 是不怎么样，今日都没什么人来问。一上午只有三个客人来预定。 2) (M = May, T = Tony, C2 = Customer2) T: Yes, sir. Do you need any help? 你好，先生，须要帮忙吗? C2: Er, yes. Can you tell me how much this holiday costs, please? On page 26? 呃，是的。这个旅游要多少钱?26页这个? T: Em, yes sir. See there? It costs 858 pounds 哦，先生，在这里，858英镑。 C2: Ooooh, that's expensive! How long does it take? 哦，真贵啊!这个旅游要多长时间? T: Em, it says there sir, 'This package takes two weeks'. 呃，这里，"旅行为期两周"。 C2: And when does it begin? 什么时候起先 T: It says here that it begins in September. 这里有说明，九月起先。 C2: Oh, I can't go in September! Er, do you do trips to Scotland? 哦，9月我去不了。嗯，你们有去苏格兰的旅游吗? T: Er, no, not to Scotland, sir. 呃，没有，没有苏格兰的，先生。 C2: But I really want to go to Scotland. 可是我真的好想去苏格兰。 T: Er, I think you are looking for 'Norbrook Holidays', sir. Over there. 呃，我想你可以去Norbrook Holidays 公司问一下，就在那边。 C2: Thanks son. 感谢你，年轻人。 T: This is such a waste of time! Why can't people read the brochures4? 真是奢侈时间!他们就不能自己看看宣扬册吗? M: Oh, never mind. It's the last day tomorrow. 哦，别在意。明天就是最终一天了。 本文来源：网络收集与整理，如有侵权，请联系作者删除，谢谢！第7页 共7页第 7 页 共 7 页第 7 页 共 7 页第 7 页 共 7 页第 7 页 共 7 页第 7 页 共 7 页第 7 页 共 7 页第 7 页 共 7 页第 7 页 共 7 页第 7 页 共 7 页第 7 页 共 7 页
