铁路客运服务英语车站篇（Project Three).ppt

铁路客运服务英语RAILWAY PASSENGER SERVICE ENGLISH2Project03 Departures Hall 出发大厅 3Part 1 Warming UpThere are many different waiting rooms at some railway station.Can you tell us in English?What facilities are there in the waiting halls of railway stations?4Part 1 Warming UpHow to provide better service for each passenger in the departures hall?5Part 2 Skills Development6Part 2 Skills Development7Part 2 Skills Development8Part 2 Skills DevelopmentSentence Patterns1.Our station have hot water available for passengers.Please be careful,as the water dispensed is very hot.我们车站有开水间，使用时请注意安全，以防烫伤。2.Please go upstairs for access to your train.您乘坐的列车需要在楼上大厅候车。3.This waiting area is for classic rail trains.The waiting area for high speed trains is straight ahead.这里是普速车候车区，高铁列车请往前走。9Part 2 Skills DevelopmentSentence Patterns4.Do you know your train number?On the display,to the left is your train number,with its waiting room on the right.Just follow the signs to your waiting hall.您知道您的车次吗？显示屏左栏是车次，右栏是候车区，然后看指示标就可以了。5.Please take it easy and relax.We will help you solve your problem first.麻烦您稍微冷静一下，我们将优先为您解决问题。10Part 2 Skills DevelopmentSentence Patterns6.We have restaurants here just above the departure level-they are over there.You can use the escalators to go up.餐厅位于出发大厅上层，扶梯在那里，您从那里上去就好。7.Juice,mineral water,and biscuits,amongst others,are available at all convenience shops.每个便利店都有卖果汁、矿泉水、饼干等。8.Our Pay Lounge charges are 10 yuan per hour,with a minimum charge of one hour.我们休息室是计时收费的，1小时10元，最低按1小时计算。11Part 2 Skills DevelopmentSentence Patterns9.The VIP lounge is freely accessible to our members/business class passengers/the banks premium customers only.这个贵宾室是面向我们会员/商务座旅客/银行高端客户免费开放的。10.Sorry,no photography is permitted here.抱歉，请勿在此拍照。11.You can get cash from cash machines/ATMs at the corners of the waiting hall.您可以从位于车站候车厅四个角落的自动取款机上取现金。12Part 2 Skills DevelopmentSentence Patterns12.Just a moment,please.Whilst I ask someone who speaks English better to serve you.您稍等一下，我联系我们车站英语较好的同事帮您。13.We have a baby care room for mothers and babies.我们这里的母婴关怀区有哺乳室。13Part 2 Skills DevelopmentDialogue 1Welcome to VIP Lounge.14Part 2 Skills DevelopmentDialogue 1Welcome to VIP Lounge.Station Staff:Good morning,sir,can I have your ticket and ID,please?Passenger 1:Here it is.Station Staff:Im sorry.VIP lounge is for business class passengers only.If you want to remain here,Im afraid you will have to pay.Passenger 1:How much is it?Station Staff:The fee is 50 RMB,in cash,please.Passenger 1:OK.I will not be in.15Part 2 Skills DevelopmentDialogue 1Welcome to VIP Lounge.(Another passenger comes here.)Station Staff:Welcome to VIP lounge.Sir,your ticket and ID,please.Passenger 2:Here you are.Station Staff:Sir,your train leaves at 9:44.Let me register your ticket details.Have a rest please.We will remind you at boarding.Passenger 2:OK.Is there Wi-Fi available here?Station Staff:Yes,sir.The Wi-Fi password is BJN123.Would you like something to drink?There are free drinks and delicious snacks,help yourself please.16Part 2 Skills DevelopmentDialogue 1Welcome to VIP Lounge.Passenger 2:Thank you very much.Can I read various newspapers and magazines here?Station Staff:Yes,they are prepared for you.You can read here.(An hour later)Station Staff:Train G101 is now boarding.Please make sure youve everything with you.Follow me please.Passenger 2:OK.Can I take away this magazine?Station Staff:Sorry,Sir.Please do not remove reading matter from the Business Class lounge.Passenger 2:OK.Lets go.17Part 2 Skills DevelopmentDialogue 2Welcome to Special Waiting Area.Public Announcement:Ladies and gentlemen,welcome to Beijing West Railway Station.Take good care of your luggage when you wait for your train in the station hall.Station Staff:Welcome to Special Care Waiting Area.Have you reserved special care services?Passenger:I travel with my 75-year-old father and my little child.There are too many people in the waiting hall.Its inconvenient there.Can we be here and wait for our train?Station Staff:OK,madam.We can make a very quick reservation and serve you as soon as possible.18Part 2 Skills DevelopmentDialogue 2Welcome to Special Waiting Area.Passenger:Excuse me,need we pay for this service?Station Staff:Special care services are part of our railway service.It is provided free of charge.Passenger:Thank you very much.You are very kind.Station Staff:Madam,in our special care center,we also have a playground for children.Your father may relax,and your child can have fun there.Passenger:Its very thoughtful of you.Station Staff:Madam,to ensure the playground is kept clean,would you please remove your childs shoes before playing?Passenger:OK.19Part 2 Skills DevelopmentDialogue 3A passenger is shopping in the waiting hall.Sales Clerk:Good morning,sir,welcome to our convenience shop.What can I do for you?Passenger:Morning.Is mineral water available here?Sales Clerk:Yes.Here it is.Passenger:Is this bottle past its expiry date?Please take a look.Sales Clerk:Sir,the date here is when it was manufactured.Its best before date 12 months after this day.So its not expired.Passenger:OK.Are there any unusual things produced in this city?Im looking for something for my daughter.20Part 2 Skills DevelopmentDialogue 3A passenger is shopping in the waiting hall.Sales Clerk:Is this your first time here in Chengdu?Passenger:Yes.Sales Clerk:Mm.How about this lovely panda toy?Its really a hot in our shop.Andyou know that panda is a symbol of Chengdu.Look at its lovely shape.Your daughter will definitely like it.Passenger:It looks great!How much is it?Sales Clerk:168 yuan.Passenger:The toy is nice,but its too expensive.Can you work it down a little?21Part 2 Skills DevelopmentDialogue 3A passenger is shopping in the waiting hall.Sales Clerk:We will offer you a special discount since you like it so much.How about 150 yuan?Passenger:That sounds reasonable.I will take it.Sales Clerk:Are you paying in cash or by Chinese UnionPay card?Passenger:In cash,please.Here it is.Sales Clerk:Thanks.Wish you a pleasant journey.Passenger:By the way,is there a cafe inside the waiting hall?Sales Clerk:Yes,Sir.The cafe is on Level 2.To go there,please use the escalator on the opposite side.22Part 3 Listening ComprehensionSection A Try to choose the appropriate responses from the four choices marked A),B),C)and D).23Part 3 Listening ComprehensionSection B Try to fill in the blanks according to what you hear.24Part 3 Listening ComprehensionKey to Section B THANK YOU25