铁路客运服务英语车箱篇（Project Twelve).ppt

铁路客运服务英语RAILWAY PASSENGER SERVICE ENGLISHProject12Onboard Ticketing and Travel Information列车上票务及信息服务2Part 1 Warming UpCan passengers purchase tickets onboard if they were unable to buy ones before travel?Can passengers upgrade to better class on HSR trains?Why or why not?3Part 1 Warming UpWhat ticketing services are included onboard?4Part 2 Skills Development5Part 2 Skills Development6Part 2 Skills DevelopmentSentence Patterns(Onboard Ticketing)1.Excuse me,Sir,the lower berth is priced separately.You will need to pay extra to change berths.不好意思先生，上/中/下铺价格有所不同，换铺的话，您需要支付票款差额。2.If you were unable to buy one before travel,please contact staff and purchase one onboard.如果您在上车前没有来得及购买车票，请联系列车工作人员办理补票手续。3.There are still a few free seats available in Business Class.Please contact train crew if you wish to upgrade.目前，商务座仍有少数空位，需要升级的旅客请告知列车工作人员。7Part 2 Skills DevelopmentSentence Patterns(Train Information Service)4.This train will serve Tianjin South,Jinan JinanWest and Nanjing South stations.Its final stop will be Shanghai station,arrival time there is 11:40.本次列车停靠天津南站、济南西站、南京南站，到达终点站上海站时间为 11:40。5.Trains on this line are running normally/late.本线列车运行正常/出现晚点。6.Attention:Train Number now changed.This train will continue to Shanghai Hongqiao as Train G1235.本次列车已改变车次。本次列车将以 G1235 次继续运行至上海虹桥站。7.This train is bound for Yanqing.本次列车开往延庆方向。8.Please exit using the front doors of this carriage.请从本车厢运行方向的前部车门下车。8Part 2 Skills DevelopmentSentence Patterns(Train Information Service)9.Thank you for travelling with CRH.We hope to see you again next time.感谢您乘坐和谐号动车组列车，下次旅途再会。10.This train will make only brief stops en route.Remain onboard until you have reached your exit station.由于列车中途时间较短，未到站的旅客请勿下车。11.The next station is Langfang.Change for regular rail trains from Langfang North(Langfangbei).列车前方到站是廊坊站，需要换乘普速列车的旅客请在廊坊北站乘车。12.Ladies and gentlemen:The next station is Tianjin.You may transfer to Metro 2,3 or 9.女士们先生们，列车前方到站是天津站。天津站可以转乘地铁2号线、3号线，或9号线。9Part 2 Skills DevelopmentDialogue 1May I check your ticket?Staff:May I check your ticket,Sir?Passenger 1:Yes,wait a moment,please.Here you are.By the way,whats the speed now and when will we arrive at Beijing?Staff:Sir,you can find the speed information from the screen over there.Our train runs at 308 kilometers an hour now.And we will arrive at Beijing at 13:03.Passenger 1:Is the train on schedule?Staff:Yes,sir.The train is on time now.(Turn to another passenger)Excuse me,Madam,is this child with you?Passenger 2:Yes,he is my son.Staff:Please measure the height of your child.Thanks for your cooperation.Madam,your son is over 1.2m tall.Please buy a child ticket.Passenger 2:Do you have any discount for children?Staff:Yes.Half price for height from 1.2m and 1.5m.You would have to pay 105 yuan.Passenger 2:OK,here you are.10Part 2 Skills DevelopmentDialogue 2A passenger wants to upgrade to the first class.Passenger:Excuse me,shall I upgrade to the first class?The legroom in the second class is so narrow that I cant stretch my legs.Staff:Just a moment,Sir.Let me check.Im awfully sorry.All seats in the first class have been taken today.You can upgrade to the business class if you would like to pay the extra fare.Passenger:OK.How much should I pay for upgrading?Staff:The fare is RMB1748 for business class and RMB553 for second class.So you have to pay RMB1195 for upgrading.And service fee is RMB2.Passenger:Shall I pay by credit card?Staff:Sorry,we only accept cash in RMB onboard.Would you please come with me to complete the upgrading procedures?Passenger:OK.Lets go.11Part 2 Skills DevelopmentDialogue 3A passenger wants to extend his journey.Passenger:Excuse me,Can I extend my journey to Shanghai?Staff:Let me check,Sir.May I have your ticket and matching ID,please?Passenger:Yes,here you are.Staff:Sir,your previous destination is Nanjing South and now youd like to go to Shanghai by this train?Are you sure?Passenger:Yes.I have changed my work schedule temporarily and I have to get Shanghaihongqiao Station before 13:00.Would you please help me?12Part 2 Skills DevelopmentDialogue 3A passenger wants to extend his journey.Staff:Sir,this is train G5 and well arrive at Shanghai Station at 11:40.Our final stop is not Shanghaihongqiao Station.Is it OK?Passenger:Great!Thank you.Staff:OK.Sir,you have to pay RMB141.5 in all.That includes ticket fare for the distance from Nanjing to Shanghai and handling fee 2 yuan.Passenger:I know.This is 200 yuan.Staff:OK.Here is your ticket and change.Have a good trip.13Part 3 Listening ComprehensionSection A Try to choose the best answer from the four choices marked A),B),C)and D).14Part 3 Listening ComprehensionSection A Try to choose the best answer from the four choices marked A),B),C)and D).15Part 3 Listening ComprehensionSection B Try to choose the right answer.16Part 3 Listening ComprehensionSection C Fill in the blanks according to what you hear.17Part 3 Listening ComprehensionKey to Section C 18THANK YOU19