埃森哲-下一代数据中心运维规划方案.ppt
Copyright 2009 Accenture All Rights Reserved.NGDC Showcase -Solution Architecture2Copyright 2009 Accenture All Rights Reserved.Platform&Facilities Mgt.CMDBIntroduction to the NGDCv3 Services StackFocuses on both the Technology and Operations stacks to provide a“top down”Service Oriented InfrastructureITIL based framework for Infrastructure ServicesBSMITSM Business Services IT ProcessesApplicationMgmt Infrastructure Services Application Services Sec MgmtSecurity ServicesPooled&Virtualized ResourcesShared Aggregated Bladed GRIDInfrastructure ComponentsServer Storage Network SecurityBackup&Archive Infrastructure Services PlatformServicesProvisioningServicesGRIDServicesStorageServicesDR&BCPServicesOperations MgmtInfraMgmtIntegration ServicesBroker MiddlewareWeb Services Ent Service Bus EAISOABatchNGDC v3 Services StackClient/ServerBIERP&CRMWeb&PortalITILv3 extends the Service Management framework to include Service Strategy and Service Lifecycle componentsGreen IT considerations drive the NGDC facilities Application Cloud:“Software as a Service”delivers business services from beyond the firewall Infrastructure Cloud:“Platform as a Service”provides virtualized infrastructure to the NGDC from beyond the firewallService OrientedInfrastructureVirtualizedResourceServiceAutomatedProcessTechnologyIntegratedTools&DataManagementPaaS Services CloudGRIDappsSaaSInfraCloudAppCloudEnablement,integration and seamless operation of Infrastructure as a Service.Managed by BSM layer which is oriented to business outcomes.3Copyright 2009 Accenture All Rights Reserved.The NGDC Reference Architecture ModelSANNASBackupSTORAGEPredictiveOperationsWindowsLinuxUNIXPLATFORMOrchestration&ProvisioningMetering&BillingWorkload Requests and ProvisioningShared Technical InfrastructureOperations ManagementArchiveRed zoneYellow zoneGreen zoneStorage NetNETWORKNETWORKSystem ZRules&RequestsThe Service Catalogue and Policy Rules define how business applications can and must use the technical infrastructure(e.g.SLA).Work Requests are new requests for infrastructure services.DC model contains a logical view of the entire data center.Orchestration EngineExecute automated workflows to assign and deploy technical infrastructure in response to the policy rules,work requests and real time inputs.Metering&BillingInfrastructure usage and SLAs are processed to create bills/invoices.Predictive OperationsInfrastructure usage metrics,alerts and alarms are processed by the Predictive Operations monitor and change requests returned to the Orchestration Engine for action through balancing the requests with policy rules for the IT service and incoming work requests.IT Automation RequestsInfrastructure components are assigned to specific work requests.Monitoring OutputsThe deployment and usage metrics,alerts and alarms are captured and passed to the Predictive Operations monitor.Business Service Management(BSM)Configuration Management Database(CMDB)Business Service Management(BSM)Business Service Management enables“service orientated infrastructure”(SOI)and allows IT to be managed from the perspective of the business.Configuration Management Database(CMDB)The CMDB contains all of the IT organizations key parts(Configuration Items),their attributes and their inter-relationshipsVirtualizationVirtualizationPolicy RulesDC ModelRequestsService CatalogueDMZsThe Architecture Blueprint for the NGDC 4Copyright 2009 Accenture All Rights Reserved.NGDC Solution ArchitectureBMC MappingSANNASBackupSTORAGEWindowsLinuxUNIXPLATFORMOrchestration&ProvisioningMetering&BillingWorkload Requests and ProvisioningShared Technical InfrastructureOperations ManagementArchiveSecretRestrictedCommercialUnclassifiedRaw InternetNETWORKNETWORKBMC RemedyIT ServiceRequest MgmtPredictiveOperations Infrastructure Mgmt/Technical OperationsIT Service Level MgmtAvailability/Capacity MgmtService DeskIT Asset MgmtBusiness Service MgmtConfiguration Management/CMDBService CatalogPolicy RulesWork RequestsDC ModelBMC Service Level ManagementAtriumOrchestratorBMC AtriumCMDBBMC Remedy AssetManagementBMC Remedy Service DeskBMC ServiceLevelManagementBMC PerformanceManagerBMC Remedy IT Service ManagementSuiteBMC PerformanceAssuranceBladeLogic5Copyright 2009 Accenture All Rights Reserved.BMC Analytics for BSMBMC Service Level ManagementBMC Discovery for Business ProcessesBMC Remedy Service DeskBMC Configuration Manager/BMC Atrium CMDB Enterprise ManagerBMC Service Impact ManagerBMC Service Level ManagementBMC Service Impact ManagerBMC Event ManagerBMC Remedy IT ServiceManagement SuiteBMC Performance AnalyzerBMC Remedy IT ServiceManagement SuiteBMC ProactiveNet AnalyticsBMC Performance ManagerBMC Configuration Manager/BMC Atrium CMDB Enterprise ManagerBMC Patrol EnterpriseManagerBMC Remedy AssetManagementBMC Topology DiscoveryBMC Patrol Reporting for NetworksBMC Performance AnalyzerBMC Identity DiscoveryBMC Backup and Recovery Solution for IMSBMC Remedy Change ManagerBMC NGDC Framework Mapping6Copyright 2009 Accenture All Rights Reserved.BMC Analytics for BSMBMC Service Level ManagementBMC Discovery for Business ProcessesBMC Remedy Service DeskBMC Configuration Manager/BMC Atrium CMDB Enterprise ManagerBMC Service Impact ManagerBMC Service Level ManagementBMC Service Impact ManagerBMC Event ManagerBMC Remedy IT ServiceManagement SuiteBMC Performance AnalyzerBMC Remedy IT ServiceManagement SuiteBMC ProactiveNet AnalyticsBMC Performance ManagerBMC Configuration Manager/BMC Atrium CMDB Enterprise ManagerBMC Patrol EnterpriseManagerBMC Remedy AssetManagementBMC Topology DiscoveryBMC Patrol Reporting for NetworksBMC Performance AnalyzerBMC Identity DiscoveryBMC Backup and Recovery Solution for IMSBMC Remedy Change ManagerBMC NGDC Framework Mapping8Copyright 2009 Accenture All Rights Reserved.Contents1.NGDC Introduction2.Functional Specification Business Scenarios3.Solution Architecture Overview4.POC Walkthrough5.Client Credentials9Copyright 2009 Accenture All Rights Reserved.POC Functional RequirementsFS-001 Basic application server provisioningFS-002 Basic Application server De-provisioningFS-003 Basic Server ModificationFS-004 Service Creation and ManagementFS-005 Maintain service through a Platform FailureFS-006 Maintain Service through SLA BreachFS-007 Service/Server ArchivalFS-008 Short Term Service RequestFS-009 Manage Scientific Compute Grid CapacityFS-010 Single Point of Management and ControlFS-011-Usage Report and billingBelow is a re-cap on the functional specifications that were required to be demonstrated for the Proof of Concept which are key elements to the NGDC vision10Copyright 2009 Accenture All Rights Reserved.POC Functional Requirements-GroupingFS-001 Basic application server provisioningFS-002 Basic Application server De-provisioningFS-003 Basic Server ModificationFS-004 Service Creation and ManagementFS-005 Maintain service through a Platform FailureFS-006 Maintain Service through SLA BreachFS-007 Service/Server ArchivalFS-008 Short Term Service RequestFS-009 Manage Scientific Compute Grid CapacityFS-010 Single Point of Management and ControlFS-011-Usage Report and billingBelow is a re-cap on the functional specifications that were required to be demonstrated for the Proof of Concept which are key elements to the NGDC visionNot part of Phase 1BMC Product DescriptionsBMC Service Request Manager(SRM)BMC Service Request Management(SRM)allows IT to define offered services,publish those services in a Service Catalog and automate the fulfillment of those services for their end-users.BMC Remedy IT Service Management(ITSM)The BMC Remedy IT Service Management Suite reduces complexity and makes customer support,change management,and asset management integrated and efficient.With BMC,you gain business transparency,visibility,and control across all of service support with one solution.BMC Atrium Core(AC)BMC Atrium Core activates Business Service Management(BSM)by providing a shared set of enabling technologies that bring business relevance to your BMC and third-party IT solutions by providing a single,federated configuration management database(CMDB),business service model,and common views that provide business relevant views into IT management.BMC BladeLogic Operations Manager(BLOM)The BMC BladeLogic Operations Manager is a leading platform for the management,control and enforcement of configuration changes in the data center.It consists of three modules that address the three most pressing needs in the data center:Configuration,Compliance,and Virtualization.BMC Atrium Orchestrator(AO)BMC Atrium Orchestrator enables IT Operations organizations to automate routine,labor-intensive,error-prone tasks,leveraging systems,applications and tools across silos in the operations environment,from trouble ticketing,fault management,performance monitoring,virtualization management,CMDB,and more.11Copyright 2009 Accenture All Rights Reserved.BMC Product Descriptions,contdBMC Event and Impact Management(BEIM)BMC Event and Impact Management delivers consolidated,automated event management,with event prioritization according to business context.BMC Performance Manager(BPM)BMC Performance Management proactively manages the availability and performance of your distributed systems environment,including your network and a broad range of applications,databases,and operating systems,as well as synthetic and real transaction response times.BMC Service Level Management(SLM)With BMC Service Level Management(SLM),IT can manage the entire range of service level agreement(SLA),from defining SLAs and monitoring compliance to collecting and analyzing KPI data,addressing problem areas,and continually refining the services offered.BMC Dashboards(Dash)BMC Dashboards for BSM enables the linking of critical IT process into a dashboard view that provides aggregated performance indicators within a single pane of glass.BMC Analytics for BSM(BO)BMC Analytics for BSM provides point-and-click analysis and advanced reporting across BMC Remedy Service Desk,BMC Remedy Asset Management,and BMC Atrium CMDB12Copyright 2009 Accenture All Rights Reserved.BMC Product MappingsUse CaseSRMITSMAtrium CoreBL Op MgrAOBEIMBPMSLMBODashFS-001FS-002FS-003FS-004FS-005FS-006FS-008FS-010FS-01113Copyright 2009 Accenture All Rights Reserved.14Copyright 2009 Accenture All Rights Reserved.Functional Requirement FS-001:Basic Application Server ProvisioningFunctionParametersProvision of a new application/server platform according to the selections made from Service Catalog.This process should decide on what physical components to provision the service,secure those resources and provision to the options/parameters provided.The end result is a single“server”,located on the correct QinetiQ VLAN,providing the requested service characteristics(e.g.operating system and storage).Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.Target Network:RestrictedUnrestrictedetcPlatform Tier:ChoiceOS:Windows 2003 EE LinuxStorage Volume&Tier:xGB,SAN or NAS,if to archiveProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the serviceFrom the Platform Tier choice determine which Platform to create the service from(i.e.Hp/Dell/IBM Blade;VMware;eGeneraFrom the Storage parameter determine which storage tier to provision fromCreate the necessary provisioning requests either directly to the“bare-metal”or via a message-broker/interface to a specific provisioning toolDeliver application serverReturn neccesary meta-data to the authorised requesterProvide platform from the poolProvision the requested operating system onto the platformBasic operating system configuration completed:administrator accounts,network configurations specific to the VLAN,etcProvide storage from the storage pool according to tierUpdate data archiving policesAdd server to data backup service the relevant backup/recovery policyEnsure new application server is monitored by OperationsRe-evaluate capacity across the server to identify any limits being reachedUpdate the clients Service List to ensure billing records are accurateService Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium OrchestratorBMC Products15Copyright 2009 Accenture All Rights Reserved.FS-001Key Functional Specifications includeProvision of a new application/server platform according to the selections made from Service Catalogue.This process should decide on what physical components to provision the service,secure those resources and provision to the options/parameters provided.The end result is a single“server”,located on the correct QinetiQ VLAN,providing the requested service characteristics(e.g.operating system and storage).Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.16Copyright 2009 Accenture All Rights Reserved.Functional Requirement FS-002:Basic Application Server De-provisioningFunctionParametersDeprovision an application server in a secure manner and return the components to the resource pools.Data should be backed up.Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fullyApplication Server Name:NameProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the serviceValidate the request and action any due-diligence(e.g.determine if in use;provide a cooling off period)Determine the infrastructure components being used and construct the necessary provisioning requestsMark as“Out of Service”Move to Quarantine VLANS and“clean”accordinglyDeprovision the platform configurationReturn capacity to the pool of available resourceBackup data and mark as archival“Wipe”data and return storage to the poolRemove server from active monitoringRe-evaluate capacity across the infrasturctureUpdate the clients Service List to ensure billing records are accurateService Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium OrchestratorBMC Products17Copyright 2009 Accenture All Rights Reserved.FS-002Key Functional Specifications IncludeDe-provision an application server in a secure manner and return the components to the resource pools.Data should be backed up.Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully18Copyright 2009 Accenture All Rights Reserved.Functional Requirement FS-003:Basic Server ModificationFunctionParametersAllow an authorised requester to change tiers of service.The changes allowed will be dependant on the current service class/tierService Item(s)Old Service Level/TierNew Service Level/TierProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end changeValidate the change request and action any due diligenceDetermine the affected infrastruct
