CommunicationsManagement（英文版）.pptx

PMP Preparation TrainingCommunications ManagementChapter 10Source:pmbok guide 1996 1999 Robbins-Gioia,Inc.Source:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-2Communications ManagementCommunications PlanningInformation DistributionPerformance ReportingAdministrative ClosureProcesses required to ensure timely and appropriatedevelopment,collection,dissemination,storage,and,ultimately,disposition of project informationSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-3Communication Management10.1CommunicationsPlanningPlanning10.3PerformanceReporting10.4AdministrativeClosureControlling10.2InformationDistributionClosingExecutingSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-4Communications PlanningDetermining the information and communications needs of the stakeholders:who needs what information,when they will need it,and how it will be given to themSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-5Communications PlanningInputsCommunicationsrequirementsCommunicationtechnologyConstraintsAssumptionsTools&TechniquesStakeholder analysisOutputsCommunication management planSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-6InputsCommunications requirements The sum of the information requirements of the project stakeholdersCommunication technology Used to transfer information back and forth among project elementsConstraintsAssumptionsCommunications PlanningSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-7Tools&TechniquesStakeholder analysis A method for developing a systematic and logical view of the information needs of the stakeholders and of the sources for meeting those needsCommunications PlanningSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-8OutputsCommunication management plan provides:Collection and filing structure Methods used to gather,update,and store various types of information Distribution structure Specifies to whom information will flow and what method will be used to distribute various types of information.Description of information to be distributed Includes format,content,level of detail,and conventions and definitions to be usedProduction schedules Show each type of communicationMethods for accessing informationMethod of updating and refining the communication management plan as the project progressesCommunications PlanningSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-9Information DistributionIncludes implementing the communications management plan,as well as responding to unexpected requests for informationMaking needed information available to project stakeholders in a timely mannerSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-10Information DistributionInputsWork resultsCommunication management planProject planTools&TechniquesCommunications skillsInformation-retrieval systemsInformation-distributionsystemsOutputsProject recordsProject reportsProject presentationsSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-11InputsWork results Communication management planProject planInformation DistributionSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-12Tools&TechniquesCommunications skills Skills for exchanging informationWritten,oral,listening,and speakingInternal and external communicationFormal reports,briefings and informal memos,ad hoc conversationsVertically,up the organization,and horizontally,with peersInformation DistributionSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-13Tools&Techniques(cont.)Information-retrieval systems Manual filing systems,electronic-text databases,project management software,and systems which allow access to such technical documentation as engineering drawingsInformation-distribution systems Methods such as project meetings,hard-copy document distribution,shared access to networked electronic databases,fax,electronic mail,voice mail,and video conferencingInformation DistributionSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-14OutputsProject Records Organized storage and maintenance of correspondence,memos,reports,and documents describing the projectProject reports Formal project reports on project status and/or issuesProject presentations Provide information formall or informally to any or all of the project stakeholdersInformation DistributionSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-15Performance ReportingThis includes status reporting,progress measurement,and forecastingProvides information on scope,schedule,cost,and quality,and possibly on risk and procurementCollecting and disseminating performance information to provide stakeholders with information about how resources are being used to achieve project objectivesSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-16Performance ReportingInputsWork resultsProject planOther project recordsTools&TechniquesPerformance reviewsVariance analysisTrend analysisEarned-value analysisInformation distributionOutputsPerformance reportsChange requestsSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-17InputsProject plan Contains the various baselines used to assess project performanceWork results Accurate information on project status,such as information about fully,or partially,completed tasks and costs incurred or committedOther project records Any information pertaining to the project contextPerformance ReportingSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-18Tools&TechniquesPerformance reviews Meetings held to assess project status or progressVariance analysis Comparing actual project results to planned or expected resultsTrend analysis Examining project results over time to determine if performance is improving or deterioratingEarned-value analysis Integrating scope,cost,and schedule measures to assess project performanceInformation-distribution tools and techniquesPerformance ReportingSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-19OutputsPerformance report Organizes and summarizes the information gathered and presents the results of any analysis.Reports should provide the kinds of information and the level of detail required by various stakeholders and documented in the communications management planChange requests Requests for changes to some aspect of the projectPerformance ReportingSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-20Administrative ClosureIt includes collecting project reports,ensuring they reflect final specifications and analysis of project success and effectiveness,and archiving such information for future useEach phase of the project should be properly closed to ensure that important and useful information is not lostDocumenting project results in order to formalize the acceptance of the product by the sponsor,client,or customerSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-21Administrative ClosureInputsPerformance measurementdocumentationProduct documentation Other project recordsTools&TechniquesPerformance-reportingtools and techniquesProject reportsProject presentationsOutputsProject archivesProject closureLessons learnedSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-22InputsPerformance-measurement documentation All documentation produced to record and analyze project performance,including the planning documents which established the framework for performance measurementProduct documentation Documents produced to describe the product Other project records Administrative ClosureSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-23Tools&TechniquesPerformance-reporting tools and techniquesProject reportsProject presentationsAdministrative ClosureSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-24OutputsProject archives Complete set of indexed project recordsProject closure Confirmation that the project has met all customer requirements for the product of the projectLessons learnedAdministrative ClosureSource:pmbok guide 2000 2002 Robbins-Gioia,Inc.10-25SummaryReview Questions