新编剑桥商务英语module.ppt

L/O/G/OModule 8Module 88.1 Training4Reading:Trainingcourses1235Listening:AssessingtrainingneedsSpeaking:GivingreasonsforandagainstGrammar:-ingformandinfinitiveSpeaking:DiscussingtrainingneedsWarming up1.What part-time jobs have you done?Did you get any training?2.If yes,what do you think of these training?Necessary/unnecessary,effective or ineffective?3.What do you think makes an effective training?The teacher(the trainer)the students(the trainees)The facilitiesThe approach/methodsHow much it responds to your needsThe extras(lunch,comfort,etc.)2.Imagineyouareatrainingmanagerandyoureceiveinformationonthetwocoursesbelow.Readthesestatementsfrompeopleatyourcompanyanddecidewhichcoursewouldsuitthem.THEEFFECTIVELEADERTEAMBUILDINGtraining coursesTHEEFFECTIVELEADERThisonlinecoursewillmakeyouamoreeffectiveleaderwhetheryoureresponsibleforleadingaproject,ateam,aunit,adepartmentorevenacompany!Whateveryourrole,wereassumingyoumustleadpeopleinordertoachieveresults.ThiscoursefocusesonACTIONyoucantaketoensurepeoplefollowyousoyougetresults.Duration:Approx.2hours.Thisisanonlineproductandforasingleuser.Courseprice:50.00+8.75(VAT)=58.75BUY NOWTEAMBUILDINGOrganisationshavealwaysreliedonteamsinsomeform.Butnowthereismoreemphasisongroupsofpeopleworkinginteams,takingjointresponsibilityforachievingstandardsandmeetingobjectives.Thiscourseexploresthekeyfactorsthatmaketeamseffectiveandtheskillsrequiredtobuild,strengthenandmaintaintheteam.Duration:Approx.2hours.Thisisanonlineproductandforasingleuser.Courseprice:50.00+8.75(VAT)=58.75BUY NOWImresponsibleforthenpeoplebutIfindithardtogetthebestfromthem.Theproblemwithourcompanyisthatdepartmentsneverseemtoknowwhattheotherisdoing.WhydontmystaffdowhatIaskthem?Imreallypreferworkingonmyown.Igetsomuchmoredone.Listening:Assessing training needs1.ListentoaconversationbetweenatrainingmanagerandSergio.1)WhichcoursedoesSergiowanttotake?Why?2)WhatdoSergioandthetrainingmanagerdisagreeon?Sergio wants to take both of the courses because they will help him with his new role.They disagree on whether online training is as effective as face-to-face training.2.Listenagain.Workinpairs.Student A:Listenandlistthetrainingmanagersargumentsforonlinetrainingontheleftofthetable.Student B:ListenandlistSergiosargumentsforface-to-facetrainingontherightofthetable.-you dont need to go away-you arrange things around your work-you can communicate with other people on the course-you can do it from home-its cheaper-you get new ideas from other people on the course-networking-you can ask the tutor questionsCan you think of any more arguments for and against online training?Speaking:Giving reasons for and against1.Usefulexpressions:2.Workinpairs.Roleplaythesediscussions.Taketurnstogivereasonsforandgivereasonsagainst.1)Your manager wants everyone in the department to spend an unpaid weekend in the country on a team-building course.2)Some employees have asked for flexitime and the opportunity to work from home.3)The company wants to replace your English teacher with lessons on a computer.2.Readthisconversation.Underlinethecorrectword.Manager:Hi,Sergio.Takeaseat.(1)Would/Doyouliketohaveacoffee?Sergio:Thatwouldbenice.Twosugars,please.Manager:OhImsorry.Ididntremember(2)to ask/askingforanythisweek.Ionlyhavemilk,Imafraid.Sergio:Noproblem.Illhaveitblack,please.Manager:Really?I(3)cant stand/hatetodrinkitwithoutmilk.Anyway,aboutyourcourse.Weve(4)arranged/recommendedsendingyouawayforafewdaysratherthandoingitonline.IsthatOKwithyou?Sergio:Sure.Ialways(5)prefer/enjoytoworkwithagroupofpeopleratherthanonmyown.语法小结要点解释语法小结要点解释：1)在动词+介词后使用-ing形式：eg.Shesworkingonfixingtheproblem.Haveyouthoughtofmovingintosales?Iminterestedinseeingyourplanforthis.2)在一些固定动词后使用-ing形式，这些动词包括consider,delay,dislike,enjoy,mind,postpone,practise,recommend,suggest等。eg.Haveyouconsideredchangingthecolor?Wouldyoumindwaiting?Letspostponetrainingeveryoneuntilnextmonth.3)一些动词只跟不定时，这些动词包括afford,arrange,decide,manage,want等。eg.Wecantaffordtodothis.Shallwearrangetomeetagaininanhour?Doyouwanttotakethiscourse?4)一些动词既可跟-ing也可跟不定式，这些动词包括advise,propose,begin,continue,like,prefer等。eg.Weadviseyoutotaketwoweeksoff./Weadvisetakingtwoweeksoff.5)一些动词跟-ing和跟不定式意思会有很大不同。eg.Istoppedworkingthereyearsago.Istoppedtoworkonthisnewproject.另外一些动词则没有什么区别。eg.Weprefertostayathomeduringtheweek./Wepreferstayingathomeduringtheweek.Speaking:Discussing training needsWorkinpairsandrole-playthissituation.Student A:Youareatrainingmanager.Yousentthememobelowtoallstaff.Meetwithanemployeetodiscusswhichcoursewillbeusefulforhimorhertoattend.Usesomeofthesephrases:Which courses would you like?Would you prefer?Do you want?Are you interested in?How good are you at?How much of your job involves?Student B:Readthismemofromyourtrainingmanageranddiscusswhichcoursesmightbesuitable.Trytousesomeofthesephrase:Id like/I wouldnt likeIm(not)interested inIm quite good atI cant afford My job involvesPleasenotethatwestillhaveplacesavailableonthefollowingone-daycourses.Alltrainingtakeslaceinourtrainingrooms.Pleasearrangetomeetwithmeassoonaspossibletodiscussyourneedsandrequirementsinordertoenrollyou.Thecoursesareasfollows:effectivesellingpresentationskillsnegotiatingbyphonecross-culturalawarenessteambuildingleadingaprojectspreadsheetsanddatabasescomputerskills1&2(buildingandmaintainingawebsite)To:AllstaffFrom:ThetrainingmanagerSubject:AvailabletrainingcoursesthisautumnWhich courses would you like?Would you prefer?Do you want?Are you interested in?How good are you at?How much of your job involves?Id like/I wouldnt likeIm(not)interested inIm quite good atI cant afford My job involvesRespondingtoaletterofcomplaintTheimportanceoflisteningGoodandbadlistenerShowingyourelisteningAletterofcomplaint8.2 Showing youre listeningLinkingphrasesReading1.How do you know when someone is listening to you?(a good listener)Look like he/she cares about my remarksShow interestAsk relevant questionsWith direct eye-contact and an attentive expressionWithout any look of distractionNot doing other work,like answering emails or looking at the screen of his/her computerReading2.Do you think listening to others attentively is very important?Why?RespectUnderstand the speaker better Lead both sides to compromise and agreementMake less arbitrary decision or conclusionReading3.Read the passage on page 80 and find out one extra word in each line and delete it.Listening:Good and bad listeners1.Listentofourconversations.Ineachconversation,istheotherpersonagoodorbadlistener?Howdogoodlistenersshowtheyarelistening?Conversation1GOOD/BADConversation2GOOD/BADConversation3GOOD/BADConversation4GOOD/BADGood.The person asks questions and use encouraging words like“really?”Bad.The person interrupts and gives an opinion straightaway.Bad.The person says what to do without finding out how the other person feels.Good.The person checks and shows understanding.播放暂停停止2.Readtheseexpressions.Whichexpressionswouldyouusetoshowyourelistening?LetmecheckIveunderstoodyou.SowhatyouresayingisIsthatright?Well,ofcoursetheanswerissimple,isntit?Letmejuststopyouthere.Iseewhatyoumean.Thatsinteresting.Isee.CanItellyouwhatIthink?Whydoyouthinkthatis?Really?Well,whatyouneedtodoisSpeaking:Showing you are listening1.Workinpairsandpractiseusingtheexpressionstoshowyourelisteningoryouarenotlistening.1)Describewhatyoudidafterworklastnight.2)Explainadifficultyorproblemyouarecurrentlyhavingwithyourwork.3)Complainaboutsomethingyouhaverecentlybought.Vocabulary:linking phrases1.Readtheletterandthenanswerthefollowingquestions.1st MayDear Mr Le FeverFollowing the recent experiences of two of my staff with your training company,I have decided to send you some feedback based on their comments.On the 25th April,they attended a two-day computer course in creating PowerPoint presentations.However,on the first day the trainer arrived 30 minutes late,which was followed by a further delay due to a room change.As a result of this nearly 90 minutes was missed.In addition to this,my staff inform me that the approach of the trainer was to let participants discover solutions to problems rather than being told what to do.Despite having been very satisfied with your services in the past I may have to reconsider sending staff in the future.I would be grateful to hear any comments you have to make either by phone or in writing.I look forward to hearing from you.Yours sincerelyMrs A HeneageHuman Resources 1)Thepurposeoftheletter?2)Whathappened?3)Whatactionthesenderrequires?Readtheletteronp82andanswerquestions.Paragraph1Paragraph2Paragraph31Finishtheexe2&3onpage82.2.Putallthesewordsandexpressioninyourmindandwelltakedictationnextweek.Listening:Responding to a letter of complaintAsaresultofMrs.Heneagesletter,Mr.LeFevrecallsFredPerrot,whoisinchargeofcomputertraining.Listentothecallandanswerthefollowingquestions.1.Whenthetrainingwastaken?2.Whathappenedtothetrainer?Whatstheeffectonthecourse?3.Whydotheychangetheroom?4.Whatteachingapproachdidthetraineradopt?Isitgoodorbad?Listening:Responding to a letter of complaintDearMrsHeneageWithregardtoyourconcernsaboutthePowerPointcourseon(1)_,IhavenowspokentomyheadofcomputertrainingandasaresultIaminapositiontorespond.Unfortunately,andduetocircumstancesbeyondourcontrolonthatday,theheadoftraining(2)_.Asaresult(3)_andhewassomewhatlate.ForthisIapologize,butbecauseofthisdelay(4)_.Secondly,therewasaroomchangewhichwasduetothefactthat(5)_.Finally,ourapproachtotraininghasalwaysbeenbasedon(6)_approach.Moreover,ithasalwaysreceived(7)_.Followingthisletter,IwouldliketosuggestameetingatyourconveniencetodiscussanyremainingissuesandyourfuturetrainingneedsAsaresultofMrs.Heneagesletter,Mr.LeFevrecallsFredPerrot,whoisinchargeofcomputertraining.ListentothecallandcompletethereplytoMrs.Heneagesletter.the 26th Aprilwas unavailable at short noticewe had to get a replacement trainerwe added the lost time on the end of the two daysyour company sent an extra persondiscoverypositive feedbackWriting:A letter of complaint投诉信写作中精彩语句推荐：1.Iamwritingtoexpressmydissatisfactionat.2.Iamverydisappointed/upsettofindthat.3.Ifinditawful/appalling/distressingthat.4.Iwouldliketodrawyourattentiontosomethingyouhaveobviouslyfailedtonotice.5.Therearesomeproblemswith.thatIwishtobringtoattention.Foronething,.Foranother,.6.Toremedy/rectifythematter/situation,Isuggestmakingthefollowingchanges:.7.Toimprovethesituation/solvetheaboveproblem,itisadvisableforyoutotakethefollowingmeasures:.8.Yourefforttoprovidegoodserviceswillbehighlyappreciatedbyall.9.Ilookforwardtoadaywhenwecouldreallyenjoyamoreefficientservice.10.Iwishtoreferyoutoanincidentwhichoccurred.,callingforsomeremedialaction.Writing:A letter of complaint1提供内容写投诉信提供内容写投诉信(1-6组组)你方为我方5月10日之订单B278号所供应的照相机已送达，但遗憾的是，几台照相机已严重损坏，我们推测是包装不当造成的。这是三星期以来第二次出现这样的问题，我方对你方提出的服务深感不满。请确保类似问题不再出现，否则我们会终止合约。请派人尽快送来6台照相机并把有问题的照相机带走，谢谢。2.给本投诉信写一封回信。（给本投诉信写一封回信。（7-13组）组）3请按本投诉写回信。（请按本投诉写回信。（14-20组）组）Dear Sirs,Weshouldliketocomplainthatourtelephonehasbeenoutofservicefortendays,whichhascausedusgreatinconvenience.Wephonedyouraccountingdepartmentandwastoldthatwehadnotmakeourpayment.Thisisanentiredelinquencyonyourpartbecausewealreadymakeourpaymentfivedaysago.Pleaserefertotheenclosedcopyofyourreceipt.Kindlycheckintoitandreconnectthelineassoonaspossible.Yourssincerely,Write a letter to the hotel manager.Write 120-140 words using appropriate linking words or expressions.Swap letters with your partner.Now you are the manager.Write a reply to the letter.Respond to each complaint,again using appropriate linking words or phrases.Possible answersDear Sir or Madam,Following my recent experience of your hotel,I have decided to send you some feedback in the hope that you can improve your service.I arrived at reception at 6am on 7th November to find there was no record of my booking.As a result of this I waited 45 minutes.The following day,my two clients and I were delayed due to the meeting room being doubled-booked.Eventually we were given another smaller room.Finally,towels were not changed overnight.Room service explained that this was because of the hotels“environmentally friendly”policy.While I agree with the sentiment of this policy,I dont think that changing at least one towel is unreasonable.Despite having been very satisfied with your service in the past I may have to reconsider using your hotel in the future.I would be grateful to hear any comments you have to make in writing.Yours faithfullyDear MThank you for your recent letter regarding your stay at our hotel.I regret that the experience did not achieve your normal expectations.I have now spoken to the staff involved and as a result I am in a position to comment.Unfortunately,our online booking system has been undergoing some changes and this may have affected both your booking of a room and the meeting rooms.I apologise for any delays but please note that all our meeting rooms are equipped with the same level of services.With regard to the policy on towels,the hotel feels that it must play its part in working towards helping the environment and so we have recently considered a number of ways in which to achieve this.However,your comments on towels will be raised at our next meeting on this policy.Following your letter therefore,I wish to apologise for any inconvenience caused.I would like to offer you a free two-day voucher which can be used at this hotel in the future.We look forward to your next visit and any further feedback you have.Best regardsYours sincerelyL/O/G/OThank you!Thank you!