简洁明快的优秀ppt模板之商业管理技巧supervisory27433.pptx

Management SkillsPerformance ImprovementDefinitionDefinitionSupervisor or Manager is the person who lead a team of people to achieve targets and goals set by the organizationSharing experienceORGANISATIONAL LEVELTOP MANAGERSMIDDLE MANAGERSFIRST-LINE MANAGERSOPERATIVESFIRST-LINE MANAGERS Supervisors responsible for directing the day-to-day activities of operative employeesMIDDLE MANAGERSIndividuals at levels of management between the first-line manager and top managementTOP MANAGERSIndividuals who are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational membersOperativesPeople who work directly on a job or task and have no responsibility for overseeing the work of others.ProcessORGANIZINGPLANNINGLEADINGCONTROLLINGMANAGEMENTPLANNING1.Defining goals2.Establishing strategy3.Developing plans to coordinate activities.ORGANIZING1.What tasks are to be done2.Who is to do them3.How the task to be grouped4.Who reports to whom5.Where decisions are to be made6.Length of timeLEADING1.Motivating employees2.Directing the activities of others3.Selecting the most effective communication channel4.Resolving conflictsCONTROLLING1.Monitoring performance2.Comparing performance with goals3.Correcting any significant deviationsDOING10%-50%FIRST LEVEL MANAGERSMIDDLE MANAGERSTOP MANAGERSToolsOptimum resultsDelegationexplain why job is importantdefine results wantedauthorityagreed on deadlineask for feedbackset up controlsProblem SolvingWork changingFocus on system:Dr Juran 80%System 20%PeopleService Industry 30-80%loss in non value added jobToolsSWOTFISHBONEACTION PLANSWOTSWOT AnalysisWhat is SWOT Analysis?Tools for auditing an organization and its environment.1st stage for planning.S Strength(Kekuatan Dalam)W Weaknesses(Kelemahan Dalam)O Opportunity(Peluang Luaran)T Threat(Ancaman Luaran)Strength WeaknessOpportunityThreatInternalExternalFishboneAction PlanEND谢谢观看/欢迎下载BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES.BY FAITH I BY FAITH