酒店客人要求延长离店时间服务程序.docx

酒店客人要求延长离店时间服务程序_物业经理人 酒店客人要求延长离店时间效劳程序 Objectives 目的 * To provide hospitable service to all guests 对全部客人供应人性化的效劳。 Policy Statement 政策阐述 It is the hotels policy to accommodate requests for an extension of check out time whenever possible and reasonable. 该政策是用来随时尽可能合理地满意客人要求延长离店时间要求的。 Procedures 程序 1. Inform the guest that the hotel has introduced a 24-hour stay period (guest checks in at 15:00 hours, guest also has the right to check out at 15:00 hours the next day) 通知客人,其已经住店一天（客人入住时间是15点，以及经过一晚后在其次天离店）。 2. -If the guest requests to stay longer than the 24-hours, a late check out until 18:00 hours can be granted with no extra charge 假如客人要求延迟逗留的时间超过24小时，在不超过18时的免费逗留是可以承受的。 3. -If the guest wishes to check out later than 18:00 hours the guest will be charged half of their daily room rate. 假如客人要求延迟离店超过18时时，则客人需要加付费半天的房费。 4. A Miscellaneous Charge Voucher needs to be opened for the late check out charges ask the guest to sign to avoid misunderstanding. 其他杂费的付款凭证需要对延迟离店的客人开单要求客人签字以避开误会。 Remarks:备注 *-If the room situation is tight, ask colleagues or relatives to check out all rooms but one usually a late check out room is only used to fresh up before leaving for the airport. 假如客人的确有困难，则要求除保存一间外，其他同事和亲戚离店通常一间延迟离店房仅仅是为客人到机场前做整理之用。