酒店确保所有有需要有唤醒服务客人接到电话程序.docx

酒店确保所有有需要有唤醒服务客人接到电话程序_物业经理人 酒店确保全部有需要有唤醒效劳的客人接到电话的程序 STANDARD OPERATING PROCEDURES Subject: Unanswered Wake UpCall Effective Date: June 01, 2023 Policy No: FO-GSM-037 Issued by: ADOR Page: 1 of 1 Approved by:General Manager Distribution: Executive Committee Department Head AB: All AssociatesStandard 标准 To ensure that every guest that requests a wakeup call, receives it. 确保全部有需要有唤醒效劳的客人接到电话。 Procedure 程序 1.The following steps must be taken when hotel personnel respond to the unanswered wake up call: 酒店员工对待无应答的唤醒效劳应按以下步骤操作： 2.When the operator receives of an unanswered wake up call he/ she must try again and allow the phone to ring at least 6 or 7 times. 对没有回应的唤醒效劳，总机员工应再试一次，电话铃声起码响6至7此。 3.If there is still no response the operator will dispatch Housekeeping to knock on the room, no response from the room, the room attendant will enter the room to check the statue. 假如仍旧没有回应，总机人员应当通知客房部派人前去房间敲门，假如房间内没有回应，客房效劳员应进入房间以查看状况。 4.If a security officer is not available the hotel operator should contact the Guest Service Manager. 假如安保人员不在，总机员工应联系大堂经理。 5.If the room is on “DND” status, operator will contact DM for assistance. 假如房间显示请勿打搅状态，总机应联系大堂经理取得帮忙。 6.This should be considered as a priority type of call and should be handled as quickly as possible. 电话方式联系不到该客人的状况，应尽快采纳其他方案。