酒店电梯故障处理程序.docx

酒店电梯故障处理程序_物业经理人源自建筑资料 酒店电梯故障处理程序 Standard 标准 To ensure lift failure is responded to immediately and should guest be trapped inside, that they have voice contact at all times. 任何时段确保在发生电梯故障时，酒店方能马上做出反映，随时用声音回应被困在里面的客人。 Procedure 程序 1.All hotel lifts are covered by a maintenance contract. 酒店电梯按规定定期保养。 2.Each lift has an emergency alarm button that rings a bell in the lift room situated on the CCTV room. 每部电梯都配有紧急报警按钮和警铃，直接连到监控中心。 3.Voice contact must be kept with people trapped inside at all times. 随时用声音回应被困在里面的客人。 4.Contact Engineering, after ascertaining which lift has the problem, they will contact a contract maintenance company. 在确定电梯故障后，联系工程部，他们将联系修理单位。 5.Ensure a Manager is on hand when guest emerges from lift. 当电梯围困客人的情形下，肯定要确保有一名经理到场。 6.Tell them the reason where possible especially in the case of “overloading”. 尽可能告知他缘由特殊是由于超载的缘由。 7.Ensure refreshments are on hand if guests have been trapped for any length of time. 假如客人需要长时间被困时，现场确保预备好相应的点心饮料。 8.Take a list of all names and pass to GM for follow up letter. 预备好客人的名单，总经理事后将发慰问信。