标准通用客服岗位的员工绩效考核表电商公司月度员工考核表模板.xls
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标准通用客服岗位的员工绩效考核表电商公司月度员工考核表模板.xls
日期人员岗位名称服务规范（10%）邮件实验室电话（20%）目标值实际值完成率目标值实际值完成率80%100%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%电商客服80%0%100%0%80%0%100%0%80%0%100%0%4月总和电商客服80%#DIV/0!#DIV/0!100%#DIV/0!#DIV/0!80%#DIV/0!#DIV/0!100%#DIV/0!#DIV/0!80%#DIV/0!#DIV/0!100%#DIV/0!#DIV/0!总和80%#DIV/0!#DIV/0!100%#DIV/0!#DIV/0!投诉条数（20%）专业知识考核（15%）客户满意度（20%）目标值实际值完成率目标值实际值完成率目标值实际值完成率x3条80分70%0.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80070%00.00100%80#DIV/0!#DIV/0!70%#DIV/0!#DIV/0!0.00100%80#DIV/0!#DIV/0!70%#DIV/0!#DIV/0!0.00100%80#DIV/0!#DIV/0!70%#DIV/0!#DIV/0!0.00100%80#DIV/0!#DIV/0!70%#DIV/0!#DIV/0!临时性工作（10）总绩效绩效工资完成率
