《饭店英语教程》课件 (M3-T1.2）电子教案.pptx

饭店英语教程课件(M3-T1.2）hotel englishhotel english 饭店英语教程饭店英语教程模块（模块（3 3）任务任务（1.21.2）作为任务后活动，本课件设计了强化与巩固所学内容的任务检测活动,侧重培养读写能力和职场英语运用能力。Learning More 旨在拓展学生视野，提升职业素质，应结合职业实际，培养实际操作能力。课件设计理念课件设计理念Module 2 Food&Beverage Service餐饮服务餐饮服务1.A Dictation.1.A Dictation.Ready Ready?Go!?Go!2.Check up 2.Check up 2.Check up 2.Check up with your with your with your with your neighbor.neighbor.neighbor.neighbor.Step One Revision and Consolidation Read&recite Revise the words&useful expressions .Read&recite Revise the words&dialogues 1.Booking Seats 预订餐位预订餐位Scene:Mr.Green is a guest of Xuanwu Hotel.He is making a phone call to Jiajia Restaurant for a table reservation.S=Staff G=Mr.Green1.Act Out the Dialogues2.Booking a Banquet预订宴会预订宴会 Scene:Horace and Jane have just finished their honeymoon to Jiuzaigou and they want to book a banquet in the Chinese Restaurant of Grand Metro Park Hotel.Horace is making the banquet reservation by phone now.S=Staff G=Guest1.Act Out the Dialogues3.No Table is Available 预订客满预订客满Scene:Mr.Smith reserved a table but failed to confirm it as he was at a meeting.Now he and his wife have to wait for a while with a cup of tea.S=Mr.Smith W=Waiter 1.Act Out the Dialogues Pick up randomly 5 of the useful expressions and put into Chinese or English.Work in pairs:Work in pairs:Sample:A:客房部。请讲！B:Room reservation.How may I help you?小小小小翻翻译官官2.Useful Expressions小小翻译官 卡片（1）A:1.你们一行几位？B:How many people are there in your party?A:2.您要大厅还是包间？B:Would you like a table in the main restaurant or in a private room?A:3.你是自己点菜还是我们配菜？B:Would you like to order the dishes by yourself or shall we arrange the dishes for you?A:4.现在是旺季，这个您知道的。B:Its the peak/busy/hot season,you know.A:5.你要每桌什么价位的？B:How much would you like to spend for each table?1.Imafraidwearefullybookedforthattime.打不起，我们那个时段客满了。2.Idliketoreserveourbanquetatamediumprice.我想订适中价位的宴会。3.Youneedtopay30percentofthetotalpriceasdeposit,sir.先生，请先预存总价百分之三十的订金。4.Whatdrinkswouldyoulike?喝什么饮料？5.Howwouldyoulikeustoarrangethetables?您想要我们怎么安排桌席？小小翻译官 卡片（2）Pre-listening:Get students to listen and complete the sentences in the dialogues.How many people are there in the dialogue?What is the topics?Where does the dialogue take place?Post-listening:Check up the answers.Step Two Task Testing I.Listen and Complete 1.S:When would you like your table,please?G:_,next Monday.S:How many people are there _,sir?G:Six._.S:Certainly,sir.May I have your name,please?G:_ of John Smith.Sample6:45 p.min your partyI need a private roomUnder the name1.6:45 p.m./in your party/I need a private room/Under the name2.Chinese food/nine persons/private room/per person3.banquet menu/introduce/Shandong Cuisine/Generally speakingKey to Listen and Complete 1.A guest would feel warm and pleasant if you answer the phone with a _.2.Note the name of a guest or party _.If necessary,you should write down the _ of each name.3.Get the phone number of your guest for _ in case there is an unexpected _.4.When the restaurant is _,we have to say sorry to the guest and make _.5.Some of the guests would prefer _area instead of smoking area.II.Fill in the blankssmileexactlyspellingreconfirmationproblemfullsuggestionsnon-smoking1.请问订在什么时间？What time would you like your table,please?2.我想要一间包间，或者是非吸烟区的桌子。I prefer a private room or a non-smoking area.3.如果您能为我们安排，我们将非常感激。Itll be much appreciated if you could arrange it for us.4.等候时您想到大堂吧喝点饮料好吗？While you are waiting,would you care to have a drink in our lounge bar in the lobby?5.这张桌子行吗？Would this table be all right?III.Translate the following sentences into English or Chinese1.Top-down:FromSkimmingtoScanning.2.Bottom-up:Searchforspecificinformation.3.Check up:theanswerswithyourneighbor.IV.Reading Comprehension 1.What are the responsibilities of a banquet reservationist?2.How can you make banquet reservations?3.On what occasion is a face-to-face talk suggested?4.What are the main points for a reservation?5.Why do you think a contract must be concluded?AnswerthefollowingquestionsWork in pairs Ask and answer Find the rules IV.Questions&Answers 1.How many people are there in your party?There are 2.Have you got a reservation,sir?Yes.3.Are you ready to order now?Yeah.4.Im afraid you have to wait a moment,sir.Could you leave your name telephone number,please?Thats all right then.5.Any special requirements?No,nothing special.Samples Tips on writing exercises.Samples:A:Hello!City Garden Hotel.Room reservation!How_?B:Id like to _.A.B.V.Writing and Acting Learning MoreTips on Table Reservations If you want to be an operator who is responsible for taking reservations in the restaurant,please keep the following guidelines in your mind.1.Show courtesy and enthusiasm2.Note the name of a guest or party3.Request the date and sit-down time4.Get the phone number of your guest5.Note the number of guests in a party6.state clearly your cut-off timeWritten work:Ex.I,II&IIIOral Work:(3Rs)Read:Read the dialoguesReflect:Act out the scenes Recite:Recite the useful expressions Homework