《饭店英语教程》试题库.pdf

饭店英语教程试题库及答案目 录 Contents1 .江苏省饭店职业英语等级测试初级笔试（样卷）12 .江苏省饭店职业英语等级测试初级口试（样卷）33 .江苏省饭店职业英语等级测试中级笔试（样卷）44.江苏省饭店职业英语等级测试中级口试（样卷）85.饭店职业英语等级测试题（一）96 .饭店职业英语等级测试题（二）1 47 .饭店职业英语等级测试题（三）1 98 .饭店职业英语等级测试题（四）2 39 .饭店职业英语等级测试题（五）2 81 0 .饭店职业英语等级测试题（六）3 31 1 .饭店职业英语等级测试题（七）3 71 2 .饭店职业英语等级测试题（八）431 3 .饭店职业英语等级测试题（九）471 4.饭店职业英语等级测试题（十）521 5.饭店职业英语等级测试题（十一）571 6 .饭店职业英语等级测试题（十二）6 2参考答案6 71 江苏省饭店职业英语等级测试初级笔试(样卷)Part I Listening Comprehension 听 力 理 解(30%)Section OneDirections:You will hear ten sentences.Each one will be read only once.Listen carefully and fillin the blanks according to what you have heard.听句子写单词。(10%)1.Good morning,sir.to our hotel.2.Can I have a look at your?3.Td like to pay.4.We have in the Business Center.5.Its on floor.6.Our will show you up at once.7.Can I leave a?8.We are always.9.Room Center.May I in?10.We to serve you in our hotel,sir.Section TwoDirections:You will hear two dialogues.Each one will be read twice.Listen carefully and fill inthe blanks according to what you have h e a rd.听对话写句子。(10%)1.A:?B:Black,John Black.A:?B:Yes.It is B-L-A-C-K.2.A:What would you like to drink,sir?B:.A:With or without ice?B:.A:Anything else,sir?B:.Section ThreeDirections:You will hear five short conversations.Each one will be read only once.There is onlyone best answer to each question.Circle the letter beside your choice.听对话选择正确答(10%)1.Will the staff open the window for the guest?A.Yes,he will.B.No,he w ont2.Will the guest show the room card?A.No.B.Yes.3.Whats the telephone number?A.634578.B.863457.4.How to make an outside call?A.Dial 9”.B.Dial“2”.5.How will the steak be cooked?C.I dont know.C.I dont know.C.346578.C.Dial“0”.A.mediumB.rareC.well-done1Part 1 1 Vocabulary&Structure 词汇与 结 构（14%）Directions:Choose the best answer for each statement.选择正确答案。1.Good morning.Operat or.?A.May I help you B.Who are you C.Tm busy now.2.We hope you your stay with us.Happy trip back home.A.will enjoy B.are enjoying C.have enjoyed3.The attendant be up to your room at once.A.will B.is C.are4.“2011 年 3 月 6 日“is read.A.March the sixth,twenty eleven B.two thousand and eleven,march sixthC.two 0 one one,March six5.A:Td like to reserve a room.B:.A.No.Thank you.B.Certainly,sir.C.Yes,please.6.A:Where is the bar?B:Go straight,then.A.its on the third floor.B.turn right C.then Ill tell you.7.A:Thank you for telling me the message.B:.A.Thank you.B.You are welcome.C.Til tell you again.8.A:_B:My name is John Smith.A.May I have your name please?B.Whats your name?C.Give me your name9.We have very good Chinese restaurants,the dishes areA.poor B.delicious C.bad10.We all look forward to_ you again in the hotel.A.seeB.seeingC.saw11._May I come in?A.HousekeepingB.Im Zhang HongC.Mary speaking12.How would you like your steak,sir?A.prepareB.be preparedC.prepared13.Why not_ the chicken?Its tasty.A.tryB.to try（3.trying14.The lobby is usually on floor of the hotel in China.A.the first B.the second C.the basementPart III Translation 英 汉 互 译（10%）Directions:Translate the following sentences.将以下句子翻译成英文或中文。1 .请您在这签字。2.现在可以为您打扫房间吗？3.We have a swimming pool on the fourth floor.It open now.4.May I make a suggestion?Its our specialty.5.Dont worry,sir.We will go to your room and have a check.2Part IV Writing 看图写作（6%）Directions:Write a short paragraph according to the picture with at least three sentences.简单描述以下图片，要求不少于3 句完整的句子。2 江苏省饭店职业英语等级测试初级口试（样卷）PartiTranslate the following sentences.翻 译 句 子（20 分）1.早上好，先生！欢迎光临我们饭店！2.我叫张红，能为您服务吗？3.When will the restaurant open in the afternoon?4.How much do you charge for a single room?5.The air-conditioner in my room does not work.Part IIAnswer the following questions.回答问题（20 分）1.What is the date today?2.Where is the swimming pool in your hotel?3.If you want to know the name of the guest,what will you say?4.If the guest is leaving,what will you say to him?5.Please say something about the restaurants in your hotel.33江苏省饭店职业英语等级测试中级笔试(样卷)Part I Listening Comprehension(40%)Section OneDirections：You will hear five short conversations.Each one will be read only once.Listencarefully and fill in the blanks according to what you have heard.(20%)Dialogue 1Staff:Good morning,Sunshine Hotel.How may I help you?Guest:Good morning,Id like to a room.Staff:Have you got a?Guest:Yes,I it days ago.Dialogue 2Staff:Sorry to have kept you,sir.Here is you bill.Guest:How much shall I pay?Staff:The is about 200 US$.Guest：Ill pay in.Dialogue 3Staff:Where would you like to sit,Mr.Smith?Guest:I want a table from the.Staff:Certainly,s i r.me,please.Guest:Sure.Dialogue 4Guest:What is this for?Staff:Its for the you,sir.Guest:Sorry,I it.Staff:Thats all right.Dialogue 5Staff:Housekeeping.May I come in?Guest:Yes,please.Staff:Good morning,madam.Is it for me to the room now?Guest：Yes,go.Section TwoDirections：You will hear five short conversations.Each one will be read only once.Listencarefully and choose the best answers according to what you have heard.(10%)Dialogue 1Who will be up to the room 1206 in a few minutes?A.The manager B.The repairman C.The attendant4Dialogue 2The breakfast will be ready within minutes for guests in Room.A.20,1581 B.30,1518 C.20,1518Dialogue 3The guest needs fbr the flight from Nanjing to Beijing.A.2 tickets,CA5138 B.1 ticket,CAI538 C.2 tickets,CA 1538Dialogue 4The on the first day and the last day of the conference are banquets while the othermeals are buffets.A.suppers B.breakfasts C.lunchesDialogue 5How would the guest like to do his hair today?A.To have it cut B.To have it permed C.To have it coloredSection ThreeDirections：You will hear one long conversation.It will be read twice.Listen carefully and choosethe best answers according to what you have heard.(10%)1.What kind of service is the guest using by phone?A.bell service B.telephone service C.room service2.What is the guest reading when talking to the hotel staff?A.the menu B.the bill C.the wine list3.What kind of drink does the man order?A.a sherry B.a glass of red wine4.What does the woman order?A.a sherry B.a Martini5.Whats the room number of the guest?A.1530 B.5013C.a glass of white wineC.a glass of dry white wineC.1513Part II Vocabulary&Structure(10%)Directions：Read the following statements and choose the best answers.1.Room service attendants set up the room service table according to the.A.managers opinion B.guests preference C.his own idea2.is one of the responsibilities of waiters and waitresses.A.Showing the way B.Selling rooms to the guests C.Providing food and beverage service3.Li Hong is the floor attendant,her manager is the.A.Housekeeping manager B.Food&Beverage manager C.assistant manager4.Guests can claim lost items at the.A.Housekeeping department B.Lost&Found section C.Food&Beverage department5.is usually put on the desk,or in the desk drawer for the guests to find informationabout the hotel service.A.Telephone Directory B.Hotel Service Directory C.Guests Opinions6.Im terribly sorry,sir.The room before.A.should be made up B.should have be made up C.should have been made up57.When a guest orders a drink without ice,its c a l l e d.A.straight up B.without water C.with soda8.r efer to those non-alcoholic drinks,including coffee,tea,mineral waterjuice,etc.A.Bottled beer B.Soft drinks C.The wine9.The bartender suggested the bottle of wine for the guests at that table immediately.A.was opened B.open C.be opened10.Staff should always listen to the guest to show that you care about him or her verymuch.A.carefully B.impatiently C.thoughtfullyPart HI Translation(20%)Directions：Translate the following sentences into English or Chinese.1.我建议您品尝烧龙虾，这道菜在江苏非常有名。2.请收好发票。您在出关时需要出示它。3.临走前，请帮忙填写“宾客意见表”。4.裙子我们帮您干洗，不收费。5.Please fill in the exchange memo and sign your name on it.6.You can put the Green Card on the pillow if you dont want to change your bed items.7.What kind of conference will you hold and how many attendees will you have?8.For registered guests,the use of all facilities is free of charge.Part IV Reading Comprehension(20%)Passage AAs we know,it is very important that a hotel pays attention to the training of its staff,as thereexist many weak parts in its various departments.Staff training must have a purpose,which isdefined when a hotel considers its training needs,which are in turn based on job descriptions andjob specifications.A job description should give details of the performance that is required for a particular job,and job specification should give information about the behavior,knowledge and skills that areexpected of an employee who works in it.When all of this has been collected,it is possible to make a training specification.Thisspecifies what the training department must teach for the successful performance of the job,andalso the best methods to use in the training period.There are many different training methods,and there are advantages and disadvantages of allof them.Successful training programs depend on an understanding of the difference betweenlearning about skills and training in using them.It is frequently said that learning about skillstakes place“off the job“in the classroom,but training in using these skills takes place“on thejob”,by means of such activities as practice in the workshop.It is always difficult to evaluate the costs and savings of a training program.The success ofsuch a program depends not only on the methods used but also on the quality of the staff who dothe training.A hotel can often check on savings in time and cost by examining the workperformed by the staff who have completed a training program.The evaluation of managementtraining is much more complex than that.Directions：Read the following statements and choose the best answers.61.To be successful in our training program,we must understand the difference b e t we e n.A.a job description and a job specificationB.what is taught and how it is taughtC.learning about skills and training in using themD.the saving in time and the saving in cost2.The success of a training program depends on.A.the places where the training takes placeB.the correct evaluation of the costs and savings of the programC.the performance of the workers and technicians receiving trainingD.the training methods and the quality of the training staff3.What does a training specification specify?A.The performance required for a certain job.B.The behavior,knowledge,and skills expected of an employee.C.The training contents and methods used.D.The costs and savings of the program.4.According to the passage,which of the following is true?A.All staff members need training now and then.B.Training in using skills and learning about skills usually happen at the same time.C.It is easier to evaluate the training of staff than to evaluate management training.D.A training specification is only based on the information collected from a job description.5.Which of the following would be the best title of this passage?A.Staff Training B.Management TrainingC.A Successful Training D.Value of Staff TrainingPassage BFitness centre managers generally work in centers or clubs that contain a fitness suite or gymand changing facilities,and may also have some or all of the following:swimming pool;sports halls or courts;spa,sauna or therapy area;catering and other recreational facilities.Their responsibilities usually cover the broad areas of marketing the facility,managing staffand dealing with the technical aspects of fitness,health and safety.Large centers may have a team of several managers.Tasks vary according to the size and facilities of the center or club.There are also somedifferences between local authority and privately run establishments.Typical work activitiesusually include:designing and promoting activities to meet customer demand and generate revenue;advertising and promoting the club or centre to increase usage;recruiting（招聘）and training staff;carrying out health and safety checks on equipment;arranging for maintenance,insurance,repairs and cleaning;maintaining high levels of customer care,often with a particular focus on avoiding loss ofexisting users;handling complaints;7 delivering some fitness training or coaching in sports activities-often a good way ofmaintaining contact with customers;purchasing equipment and supplies;writing monthly or weekly reports and preparing cash projections for centre owners or moresenior management.Directions:Decide the following statements whether they are true or false according to thepassage.1.It is not the managers duty to see to the safety of all the guests in the fitness center.2.Only one manager is needed in the fitness center,even if it is a large one.3.The main tasks are the same in different fitness centers or clubs.4.It is the duty of the fitness center managers to recruit and train new staff in fitness clubs.5.Monthly or weekly reports are needed.Part V Practical Writing(10%)Directions:Write a letter to the hotel guest according to the information provided below.你是大堂经理张小梅，请给布朗先生写一封感谢信，感谢他的下榻和提出的一些意见、建议，并欢迎他再次光临阳光酒店。4 江苏省饭店职业英语等级测试中级口试(样卷)Part I Answer the following questions about yourself and your daily life.(20%)1.What time do you usually get up and what time do you leave for work every day?2.What is your job in your hotel?Do you enjoy it?Tell us something about your job.Part II Answer the following questions about the hotel services.(45%)1.Mr.Smith wants his laundry done in the hotel but he wants it back as soon as possible.Whatwould you say to him?2.When a guest calls the restaurant to book a table,why should we repeat the details ofinformation to confirm the reservation?What do you usually say to the guest?3.Mr.Black complained about the cleanness of the room.Shall we encourage the guestscomplaint?Why or why not?Part III Describe the department or the place where you are working in your hotel with noless than 6 sentences.(35%)85 饭店职业英语等级测试题(一)Part I Listening Comprehension(40%)Section OneDirections：You will hear five short conversations.Each one will be read only once.Listencarefully and fill in the blanks according to what you have heard.(20%)Dialogue 1S:Hello!Jinling Hotel.Room.How may I help you?G:rd like to reserve a room.S:How many will you need the room?G:.From June 18th to 22nd.Dialogue 2S:So from which room is the?G:Room 3610.It seems they are playing cards or something that.I can hear they areclapping.S:Room 3610,right?We are sending a room attendant there to with it right now.And weare sorry again.G:.Just deal with it now.Dialogue 3G:What do you this?S:Chinese Dumplings.Please a little soy sauce and sesame oil on this plate and dip theminto it before eating.G:,thanks a lot.S:Youre welcome,sir.Please your meal.Dialogue 4S:Good afternoon,si r.t o our hotel.G:Thanks.S:Im the fl oor.Please let me know if there is I can do for you.G:Where is 608,please?Dialogue 5G:By the way,when can I get the?S:You can get them the evening of June 7th.G:Thatll be.Thank you very much.S:Don、it.Section TwoDirections：YDU will hear five short conversation.Each one will be read only once.Listencarefully and choose the best answers according to what you have heard.(10%)9Dialogue 1What does the ma