美国能源部平衡计分卡导向管理培训手册（英文）bcaz.pptx
DEPARTMENT OF ENERGYPROCUREMENT&ASSISTANCE MANAGEMENTFY 2003BALANCED SCORECARDPERFORMANCE ASSESSMENT PROGRAMNational Core Performance MeasuresSupporting Corporate Management Initiatives1Balanced Scorecard MethodologyThe BSC is a structured approach to performance measurement and performance management that links the organizations strategic thinking to the activities necessary to achieve desired resultsThe BSC is a vehicle for communicating an organizations strategic direction and for measuring achievements towards these predetermined objectives The BSC clearly establishes linkage between strategic objectives,the measures for determining progress,the stretch targets established,and the focused initiatives needed to move the organization forward to meet those organizational goals2Balanced Scorecard MethodologyThe BSC utilizes Department-wide measures plus individually tailored local measures to achieve the Procurement Executives strategic goalsResults of BSC measurements provide decisionmakers with critical information on:(1)the efficiency with which resources are transformed into goods and services;and(2)the effectiveness of organizational activities and operations in terms of their specific contributions to strategic objectives The BSC is a key part of the Procurement Executives performance plan,and is a critical element in ME-60s SES performance assessmentsIn FY 2003,ME-60 continues to assign accountability to individual staff by flowing down the BSC to individuals and teams.3 MISSIONTo provide acquisition and assistance services tosupport accomplishment of the Departmentsprogrammatic goals and objectives.STRATEGYTo change the present systems culture,managementsystems,and line processes consistent with theprinciples of Quality Management,in order to establish and maintain:a customer focus,a sense ofurgency,continuous and breakthrough processimprovement,and an emphasis on results.VISIONTo deliver on a timely basis the best value productor service to our customers while maintainingthe publics trust and fulfilling public policy objectives.DOE Procurement System4Strategic ApproachProcess AnalysisProcess AnalysisBenchmarkingBenchmarking Workforce Planning Workforce PlanningCustomer-focusCustomer-focus5 FINANCIALTo Succeed Financially,HowDo We Contribute to theBottom Line?MISSIONVISIONSTRATEGY LEARNING AND GROWTHTo Achieve Our Vision,How Will We Sustain Our Ability To Change And Improve?CUSTOMERCUSTOMERTo Achieve Our Vision,To Achieve Our Vision,How Must Our How Must Our Customers View Us?Customers View Us?INTERNAL BUSINESS PROCESSESTo Satisfy Our Stakeholdersand Customers,What Business Processes Must We Excel At?Balanced Scorecard Strategic Perspectives6 LEARNING AND GROWTH-Access to Strategic Information-Employee Satisfaction-Organization Structured for Continuous Improvement-Quality Workforce FINANCIAL-Optimum Cost Efficiency of Purchasing Operations;Cost Reasonableness of ActionsMISSIONVISIONSTRATEGY CUSTOMER-Customer Satisfaction-Effective Service/Partnership INTERNAL BUSINESS PROCESSES-Acquisition Excellence-Most Effective Use of Contracting Approaches-Use of Electronic Commerce-Performance-Based Service Contracts-Use of Competition-Streamlined Processes-Reduction in Overage Instruments-On-Time Delivery-Supplier Satisfaction-SocioeconomicsBalanced ScorecardPERSPECTIVES AND OBJECTIVES7Balanced ScorecardPerformance Measures,Performance Targets,&Management Initiatives8BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEProcurement9BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEProcurement10BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEProcurement11BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEProperty12BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEContractor Human Resource Management13BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEContractor Human Resource Management14BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement15BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement16BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement17BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement18BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement19BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement20BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement21BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement22BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement23BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement24BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement25BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement26BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement27BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement28BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement29BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement30BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement31BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement32BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement33BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement34BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement35BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement36BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement37BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProperty38BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProperty39BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProperty40BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProperty41BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProperty42BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProperty43BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProperty44BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEContractor Human Resource Management45BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEContractor Human Resource Management46BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProcurement47BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProcurement48BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProcurement49BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProcurement50BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProcurement51BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProcurement52BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProcurement53BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProcurement54BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProcurement55BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProcurement56BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProperty57BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEProperty58BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEContractor Human Resource Management59BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVEContractor Human Resource Management60BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESFINANCIAL PERSPECTIVEProcurement61BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESFINANCIAL PERSPECTIVEProperty62BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESFINANCIAL PERSPECTIVEContractor Human Resource Management63BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESFINANCIAL PERSPECTIVEContractor Human Resource Management64BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESFINANCIAL PERSPECTIVEContractor Human Resource Management65BALANCED SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESFINANCIAL PERSPECTIVEContractor Human Resource Management66谢 谢5月-2306:02:2306:0206:025月-235月-2306:0206:0206:02:235月-235月-2306:02:232023/5/19 6:02:23
