物流专业英语3-Chapter-Three-Business-Etiquette-of-Logist.ppt

Logistics English 物流专业英语主 编 王风丽副主编 唐曌曦 王晓阔Module One Background knowledge of Logistics-Logistics Culture Chapter Three Business Etiquette of Logistics Chapter Three The Famous Logistics Company Objectivesn To learn about the knowledge related to business etiquette n To know the basic information about etiquetten Try to use these etiquette in all kinds of logistics activities Chapter Three The Famous Logistics Company Focus onn The business etiquette principles n Different etiquettes in different parts of the world3.1.Personal Appearance Professional image is not only established by working ability,also,your makeup look,attitude and body language,all of them can help you to build a perfect professional image.Do you know?Good first impression is usually formed within the first 4 minutes;The results show that our 60%understanding of people which we give to them comes from the visual impression;The first impression influence is quite lasting.How to improve professional image?Ladys grooming standards hairstyle&hairdoHair should be neatly groomed Not combing an exaggerated hairstyleHair dye should be noted that the lines,levels and maintain the hair rootNot dyeing an exaggerated hair colorThere can not be broken down hair scatteredHair color style,etc.must be consistent with the uniformNot wearing exaggerated ornaments Ladys grooming standards-facial modifiedTo keep a fresh look Do not use exaggerated lipstick,mascara,Eye liner,etc.Light makeupKeep the eyebrow shaped Ladys grooming standards clothingSuitsThe keys to suits(either skirt suits or pantsuits)are fabric,fit,and comfort:Skirts The most important things to concern yourself with here are fit and length:Dont make your skirt too tight,and dont make it too short.Sit down in front of a mirror to be aware the length of the skirts.Business skirts typically are hemmed just around the knee.Pantsuits You find pantsuits,which are flattering for most women,in almost every venue of the contemporary business world.Keep the colors muted:blue,black,charcoal,taupe,burgundy,and some greens are good choices.And make sure that your pantsuit is fitted properly.Blouses and shirts What you wear with your suit is as important as the suit itself.Blouses made of transparent material are inappropriate.High-quality cotton and silk are good choice.Collars on womens blouses and shirts are much more varied than those on mens shirts.Choose opaque materials for business shirts,and coordinate your blouse color with your suit color.Whatever you do,avoid wearing tank tops or any low-cut top.Stockings and pantyhoseSkin-toned stockings are the standard,although some people prefer black or gray with dark skirts.Pantyhose and stockings are both acceptable in the workplace,so long as theyre matched to your other clothes,arent heavily patterned.Heels can be as high as 2 inches,but heels much higher than that look unprofessional.Keep the higher heels for your skirts;2-inch heels with a pantsuit are too dressy for day.Open-toed sandals or shoes are popular but inappropriate in conservative situations.Hiking boots,clogs,running shoes,spike heels,and platforms are appropriate for specialty businesses only.Mens grooming standards-hairstyle hairdoDo not leave the hair too thick,or long sideburns;Back hair should not longer than the upper collar suit.Mens hair should not cover the front of her eyebrows,side of the hair should not cover their ears;(4)Collar:the square collar is appropriate(5)Sleeves:dress shirts should be long-sleeved shirt.(6)look exquisite:A.the button:the shirt first button should be fastened B.when wearing a suit.B.sleeve length:sleeve shirt cuffs are generally exposed outside of 1.5 cm a suit is appropriate.C.bottom:the shirt must not be too long,and hem fortress to your pants.D.Wearing a shirt and a tie just suit for indoors,and are not allowed for formal occasions.Tie-the soul of mens clothing(1)Ties should be silk.(2)Ties should be understated.(3)Ties should be coordinated with the suit and shirt.(4)Ties should end at the top of your belt.Play it safe.If youre partial to the unusual,keep an extra clean white shirt and a couple of plain or understated ties in your office,just in case your conservative client pays a surprise visit.Dont wear Mickey Mouse ties unless other people in your office wear Bugs Bunny or Dilbert.SocksSocks are simple:Like shoes,socks should be at least as dark as your suit or pants when it comes to formal and business-casual attire.Wear dark socks coordinated with the color of your suit.Wear khaki or dark brown socks with khakis.Patterns are permissible so long as theyre not ostentatious.Socks should be cotton,wool.Socks should be mid-calf or full calf in length to prevent your shins from blinding others.White socks are unacceptable in business.And in case the thought crosses your mind,wearing no socks is equally unacceptable.Mens grooming standardsEssential itemsCompany logo.Need to carry the company logo,which is the exact location of the Western suit worn above the left chest;Briefcase.Mens briefcase in the general choice,its style,size,and you should be consistent with the overall dress.Some of the usual items,such as mobile phones,notebooks,pen can put in the documents folder;Business card holder.Choose a good business card holder to put their business cards,business cards can be kept clean and tidy.Also accept other cards,when there is a good place to save,and avoid directly to the other side of the card in your pocket,or keep playing with your hand;Tissue.Men in dress,it should carry paper towels,or carry a handkerchief,you can always clean your face of dirt and avoid embarrassing scenes appear.3.2.Common ceremonial reception Greeting ceremonyIntroduction CeremonyGuide ceremonyShake hands ceremonyBow ceremonyRegards ceremonyCards ceremonyGreeting ceremony standardsYou should choose the concrete content carefully.You should care about the precedence order carefully.When two sides meet,the one who is in lower status should greet to the higher status.if you also need to greet a lot of people,you should greet from the respect one or the one who is near you，and it will follow by the line.When others greet to you first,you should response at once.you should care the attitude.You must greet others with passion.There are three points as follow:（1）smile（2）generosity（3）clear voice Notes of shaking hands Between the superior and the subordinate，after the superiors hold out hands，the subordinate can shake hands.The youth and the old，after the old hold out hands，the youth can shake hands.Male and female，after female hold out hands，male can shake hands.People should stand up to shake hands.The time should be 3 to 5 seconds dont be too short or too long.It is an unfriendly behavior when others hold out hands but you dont hold out.You can only use right hands.Another hands should not be put into the pocket.Bow ceremony Before bowing,you should eyes to others politely to show sincere respect.You should stand at attention Dont eat anything or talk unrelated words.Cards ceremony standardsWhen you are exchanging cards with others,you should hand in with two hands.Dont hold out your hand to get others cards,If you want to get others cards,you can say:if you are convenient,please give me a card.We can keep in touch in the future.When you get others cards,look at it and put it carefully.3.3.Etiquette in different parts of the world.Some Basic Etiquette in Europe Europe ranges from the cold northern countries of Norway and Sweden to the warm Mediterranean countries of Italy and Greece.Some customs vary with geographical positions,while others are shared across all of Europe.Handshakes Handshakes are standard business greeting gestures throughout Europe.However,the European handshake is usually exchanged before and after every meeting,no matter how many meetings youve already had.An exception is Great Britain,where,as in the United States,an initial handshake is often the only one youll receive.Names and Titles Its unusual in Europe for people to use first names immediately.Wait until he asks you to call him by his first name or uses a familiar form of address with you.Titles,especially academic titles,are always used in Europe.In the United States,its unusual for a Professor to be called Doctor or Professor outside of the classroom,but in European countries,professors,along with lawyers,medical doctors,and others are introduced with their title(s).Dining and Entertaining Europeans dont do business at breakfasts.In France,Austria,Germany,Great Britain,the Netherlands,Norway,Denmark,Sweden,Finland,Portugal,and Spain,talking about business over lunch is not a violation of etiquette.In the Czech Republic,Italy,and Greece,on the other hand,you do not talk business over lunch unless your host initiates it.Dinner in Europe is usually reserved for social entertaining.Depending on the country,you may start dinner as early as 6:30 pm or as late as 11:00 pm.Depending on the country your spouse may be invited.Here are some general dining rules:In Norway,Sweden,Finland,Denmark,be on time for dinner.Elsewhere,being fashionably late is acceptable.No host gift is expected in Great Britain.Do not take wine to dinner in the Netherlands,France,or Belgium.It insinuates that you think the hosts cellar is lacking.Gifts Giving In some countries,a small host gift is appropriate if you are invited to someones home for dinner.But not in Great Britainhere,no host gift is expected.Across most of Europe,business gifts should not be too personal and should be wrapped professionally.Try not to use white wrapping paper,and use a brightly color ribbon.Social Taboos In many European countries,asking people what they do or asking them personal question as an opening conversational gambit is a serious mistake.Europeans are,for the most part,more formal and reserved about such matters than Americans are.Watch out for these gesture-related mistakes:The American gesture for“Ok”using a circle formed by forefinger and thumb is offensive in Germany.Showing your palm to someone is offensive in Greece.Keeping your hands in your pockets is rude.Back-slapping is out of place in northern Europe.Having your hands below the table while dining in France,Germany,and Austria is rude.Business Etiquette in Asia Asia covers China,Japan,Malaysia,Vietnam,South Korea,the Philippines,and other countries in the Pacific.These countries often have radically distinct cultures with distinctive etiquette.Handshakes When you are in the Asian countries,you can shake hands.But avoid direct eyecontact during the handshakes,and do not shake very hard or very long.Your host may bow to you.The more senior you are,the deeper the bow is.You may also bow.The bow is a sign of mutual respect.The Philippines is the exception here.Dont bow,but do make direct eye contact.Business Cards The exchange of business cards must be made properly.Business cards should be printed in English on one side and in your hosts language on the other.When you present your card,you do so with both hands,native language side up and readable to your host.When you receive a card in return,study it,thank the person,and place the card gently in your jacket pocket.Name and Titles Last names and professional titles are used acrossAsia.Dont be afraid to say that you are a professional if you are one.Meetings Meetings begin more or less on time in China,Japan,South Korea,Thailand,and in the Chinese population of Indonesia.In Malaysia,Vietnam,and the Philippine,meetings are less likely to start punctually.In China most of the junior Chinese business associates will arrive early.You do not have to start the meeting ahead of time.They are there in case you need something.Business Attire Your business wardrobe is conservative business dress,with suits.Ties，and tie-up for men,and conservative suits and dresses for women.Because of their warmer climates,some leniency in dress is to be found in Vietnam,Malaysia,the Philippines,Singapore,In Japan,foreign guests will be hosted to an evening of eating and drinking.Remember:let your host order and enjoy something from each platter.Dont refuse to eat sushi or sashimi(both of which involve raw fish)youll insult your host.Drink your beer or sake slowly you host will fill your cup every time its empty.Koreans entertain both at home and at restaurants.Arrive on time if youre going to a private home,and bring a small gift.If youre invited out to a night on the town,be appropriately grateful,for your host is probably planning to spend a lot of money.The Filipinos style of entertaining is to invite you to a private home,where you and a gaggle of your hosts friends will enjoy a lavish meal.and Hong Kong.But even in these countries,be conservative and avoid flashiness of any kind.Dining and Entertaining Asians love to entertain in bars and restaurants and that the food is exquisitely flavored,prepared,and presented.In China,we often entertain foreign guest with a banquet long meal with innumerable courses served one after the other.Guests are expected to arrive on time and get ready to eat.Take something from every serving dish,even if its only a little amount.But never clean your plate symbolically,the magnificence of the meal means that you cant finish it.Business Etiquette in Africa The northern countries bordering the Mediterranean are Islamic,and you can expect that the kind of lavish generosity,indirect business discussions,expansive sense of time,and second class citizen status for women in the Arabic countries is found here too.Handshakes Soft handshakes are common across Africa.In countries with large populations,such as Kenya and South Africa,you can expect European style handshakes from the white people youll meet.In South Africa,handshakes between whites and whites,blacks and whites may differ.Although white people shake the hand of another white person in much the same way as in northern Europe,whites and blacks shake hands with an additional flourish.After shaking the full hand,they grasp thumbs and then return to a full handshake.In the Muslim countries of northern Africa,you may find men holding handshakes so long that they become a handhold.Do not be offended.This is a common practice.Names and Titles You can never go wrong by using last names and titles at your first meet.Business Attire Conservative is the keyword.In particular hotcountries,some easing up on the dark business suit is permitted.And,of course,your host will not be bound to Western dress.He may show up in dressy traditional attire.Dining and Entertaining Africans are justly famous for the pleasure they take in eating and entertaining and for their generosity.If you are invited to someones home almost anywhere in Africa,be prepared your host will go all out to impress you.In many countries,you will find no utensils of any kind and will be expected to eat with your hands.Remember,in Muslim countries,not to eat with your left hands.Watch your hosts in other countries for simi