旅游专业英语课件4.ppt

ChapterFourChapterFourEnglishattheHotelEnglishattheHContentsCheck-inandCheckoutHousekeepingServiceFoodandBeverageExchangeofForeignCurrencyConventionandExhibitionSSection1学会用英语与客人有效沟通，证实客人身份及询问有关旅途事宜熟练掌握与本话题相关的专业英语词汇及常用句型表达练习用英语迎接客人学会英文欢迎词的规范写作学会英语众欢迎客人的礼仪StudyOSection1PartTwoSituationalDialoguePartThreeWriting-skillPartFourExercisesPartFiveSocialEtiquettePartOneBackgroundMPartOneBackgroundMaterialQuestion:Howtohelpthetouristswithcheck-inandcheck-outformalities?TipsforreferenceIf you are a tour guide who is helping your tourists to pass through checking-in or checking out formalities at hotel,here are the guidelines for you:SEC2SEC3SEC4SEC5SEC11.Helpthetouristscheckinandintroducethemtothelocationsofthemainfacilitiesofthehotel2.Helpthetourleaderputtheroomnumbersontheluggageand3.havetheluggagesenttotheroomsassoonaspossible.3.Ifthetouristshavesomeproblems,PartOneBackgroundMaterialSEC2SEC3SEC4SEC5SEC14.Te1lthecheforthewaitersoftherestauranthowmanypeopleareinthegroup,whowillbehavingthemealandanyspecialrequirements.5.Makethetouristsawareoftheneedtosettletheirbills.6.Remindthetouriststohavetheirpassports,plane(ortrain)tickets7.andcustomsdeclarationformsputintheircarry-onluggageand8.haveacheck.7.Tellthetouristswhenandwheretocollecttheluggage,PartTwoSituationalDialogueA:a receptionist B:a tour guide C:a tourist D:a tour leader A:Goodafternoon!Welcometoourhotel.B:Goodafternoon!Idliketohavetwosuitesandtensinglerooms1,please.A:Haveyoumadeareservation?B:Yes.WehavebookedthemforourtourgroupfromtheUnitedStates.ImWangHai.ImfromChinaInternationalTravelService.A:Oh,I,msorry.Thereisnoreservationfromyourservice.B:Imsurewehavemadeareservation.CouldyoucheckagainareservationforFridayforthetourgroupfromtheUnitedStates?A:Allright.Letmecheckagain.Ah,yes,twosuitesandtensingleroomsfromChinaInternationalTravelService.SEC2SEC3SEC4SEC5SEC1DialogueOPartTwoSituationalDialogueC:Isthereabathintherooms?Ifeelliketakingabathrightnow.A:Yes,everyroomisequippedwith2abath,atelephoneandanair-conditioner.C:Thatsgood!A:CanIseeyourpassports,please?D:Yes,theseareourpassports.A:Thankyou.Hereareyourpassports.Pleasefillin3theseregistrationforms.D:Theregistrationformsarefinished.Shallwehaveourkeystotherooms?A:Ofcourse.Herearethekeystoyourrooms.Yourroomsareonthethirdfloor.Thebellboywil1takeyoutoyourrooms.D:Thanks!SEC2SEC3SEC4SEC5SECPartTwoSituationalDialogueSEC2SEC3SEC4SEC5SEC1B:Iguessyoumustbetiredafteralongtrip.Iftheresnothingelseyouwant,Iwillbeleaving.Iwillmeetyouatthelobbyonthegroundflooratsevenoclocktomorrowmorningforyourbreakfast.Youcantakeagoodresttonight.D:Idontthinkthereisanythingelse.4Youhavebeenveryconsiderate.Thankyouverymuch.B:Youarewelcome.Enjoyyourstay.Seeyoutomorrow.D:S