2023-2024年基础设施和运营技术采用路线图.pdf
GartnerWebinarsGartner delivers actionable,objectiveinsight,guidance and tools to enablestronger performance on yourorganizations mission critical prioritiesGartnerEnhance your webinar experienceEAsk aQuestionDownloadAttachmentsWatchAgainRESTRICTED DISTRIBUTION2 2023 Gartner,Inc.and/or its affiliates.All rights reserved.GartnerThe Gartner 2023-2024 TechnologyAdoption Roadmap forInfrastructure&Operations筋 G Connect with GartnerHakan GunaydinDirector,ResearchAjeeta MalhotraPrincipal,ResearchRESTRICTED DISTRIBUTION3 2023 Gartner,Inc.and/or its affiliates.All rights reserved.GartnerRules of Engagement Your Participation-Your participation in these sessions is governed by the standard terms of our Master ClientAgreement.Contact your Gartner representative for details.Antitrust Compliance Policy Statement-It is the obligation of all participants in any Gartner peer activity to comply atall times with all applicable antitrust laws,and to refrain from engaging in anticompetitive conduct.For further guidance,please see Gartners complete antitrust policy on .Recording-Gartner may record this session for training,quality and general research purposes.Recordings may bemade available on or otherwise distributed.Closed captioning may be enabled during this session and w川 beincluded in the recording.G Legal&Investment Disclaimer While Gartner research may touch upon legal and investment issues,we are not in thebusiness of providing legal or investment advice.For all legal issues,we encourage you to consult with your legal counselbefore applying the guidance and recommendations contained in our research.4 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Roadmap1 .What does Technology Adoption Roadmap Cover?2.What are the high-level trends in terms of technology adoption this year?3.How do Digital Workplace technologies improve the employee experience?4.How are l&O leaders evolving their traditional monitoring to manage complexity?5.Which Cloud and Automation Technologies are l&O leaders investing in?6.What are some emerging technology trends for the future?5 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817RoadmapI.What does Technology Adoption Roadmap Cover?2.What are the high-level trends in terms of technology adoption this year?3.How do Digital Workplace technologies improve the employee experience?4.How are l&O leaders evolving their traditional monitoring to manage complexity?5.Which Cloud and Automation Technologies are l&O leaders investing in?6.What are some emerging technology trends for the future?6 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Gartners Suite of Complementary ProductsOverview of Three Different MethodologiesSUOQeodx山Peak of InflatedExpectationsPlateau ofProductivityTechnology Trough ofTrigger DisillusionmentTimeHype Cycle Longer Time Horizons Technology Landscape Assessment Gartner AnalystsSource:Gartner7 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Gartners Suite of Complementary ProductsOverview of Three Different MethodologiesSUOQeodx山Peak of InflatedExpectationsPlateau ofProductivityTechnology Trough ofTrigger DisillusionmentCDln。x山01Al_=q4Completeness of VisionChallengersLeadersNiche PlayersVisionariesTimeHype CycleMagic Quadrant andCritical Capabilities Longer Time Horizons Technology Landscape Assessment Gartner Analysts Key Vendors and Products Enables Vendor Selection Decisions Gartner AnalystsSource:Gartner8 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Gartners Suite of Complementary ProductsOverview of Three Different MethodologiesSUOQeodx山Peak of InflatedExpectationsPlateau ofProductivityTechnology Trough ofTrigger DisillusionmentCDln。x山01Al_=q4Completeness of VisionChallengersLeadersNiche PlayersVisionariesTimeHype CycleMagic Quadrant andCritical CapabilitiesTechnology AdoptionRoadm叩(TAR)Longer Time Horizons Technology Landscape Assessment Gartner Analysts Key Vendors and Products Enables Vendor Selection Decisions Gartner Analysts 12-18 Months Time Horizon Benchmarks Adoption Plans Enterprise UsersSource:Gartner9 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Scope of the Technology Adoption RoadmapDetails of the 2023 Technology Adoption RoadmapCloud,Edge,and Data CenterOperationsDigitalWorkplace129 l&O Leaders FromLargeEnterprises57 EmergingTechnologies3 TechnologyDomainsSource:Gartner 2023 Technology Adoption Roadmap for Infrastructure and Operations10 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817How Do I Read the Roadmap?Digital Workplace Wedge From 2023 Technology Adoption RoadmapIn P tanningPilotingGroupInteractiveDisplaysDigital EmployeeExperience(DEX)ToolsDeploymentPhaseSaaS ManagementPlatforms(SMP)Indoor Location fo 20222022Observability*2021Al-Enabled Log Monitoring*2022n(l&O leaders from global organizations)=437(2021);129(2022);n(technologies)=111(2021),57(2022)Source:Gartner 2023 Technology Adoption Roadmap for Infrastructure and Operations and Gartner 2021-2023 Emerging Technology Roadmaps for Large Enterprises*Note:Technology added this year.27 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Native Cloud MonitoringApplication Performance Monitoring(APM)*2021 -2022Roadmap1 .What does Technology Adoption Roadmap Cover?2.What are the high-level trends in terms of technology adoption this year?3.How do Digital Workplace technologies improve the employee experience?4.How are l&O leaders evolving their traditional monitoring to manage complexity?5.Which Cloud and Automation Technologies are l&O leaders investing in?6.What are some emerging technology trends for the future?28 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Several Cloud Techs Are in DeploymentDeployment Phases of Select Cloud Technologies in 2023 Technology Adoption RoadmapDeploymentPhaseDeployment RiskEnterprise ValueiM tklo viMatan”gn(l&O leaders from global organizations)=437(2021),129(2022);n(technologies)=111(2021),57(2022)Source:Gartner 2023 Technology Adoption Roadmap for Infrastructure and Operations and Gartner 2021-2023 Emerging Technology Roadmaps for Large Enterprises*Note:Technology added this year.29 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Most Automation Technologies Are in DeploymentDeployment Phases of Select Automation Technologies in 2023 Technology Adoption RoadmapDeployment RiskO O OEnterprise ValueMonitoring In Planning In Pilot In DeploymentAutomated Incident ResponseContinuous Compliance Automation*Network AutomationService Orchestration and Automation Platforms(SOAP)2022n(l&O leaders from global organizations)=437(2021),129(2022);n(technologies)=111(2021),57(2022)*As indicated by l&O leadersSource:Gartner 2023 Technology Adoption Roadmap for Infrastructure and Operations and Gartner 2021-2023 Emerging Technology Roadmaps for Large Enterprises30 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Infrastructure Automation2022 2022Roadmap1 .What does Technology Adoption Roadmap Cover?2.What are the high-level trends in terms of technology adoption this year?3.How do Digital Workplace technologies improve the employee experience?4.How are l&O leaders evolving their traditional monitoring to manage complexity?5.Which Cloud and Automation Technologies are l&O leaders investing in?6.What are some emerging technology trends for the future?31 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Cautious Approach Towards Edge TechnologiesEdge Technologies Included in the 2023 Technology Adoption RoadmapEdgen(l&O leaders from global organizations)=129(2022);n(technologies)=57(2022)Source:Gartner 2023 Technology Adoption Roadmap for Infrastructure and Operations32 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Al Technologies Are Being PilotedDeployment Phases of Al Technologies in 2021 and 2022Al NetworkingMonitoringIn Planning 2022Deployment RiskO O OEnterprise ValueIn DeploymentAl-Enabled Log MonitoringEdge Al Hardware 2022 2022n(l&O leaders from global organizations)=437(2021),129(2022);n(technologies)=111(2021),57(2022)Source:Gartner 2023 Technology Adoption Roadmap for Infrastructure and Operations33 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Key Takeaways From the 2023 RoadmapTechnology Adoption Trends in 2022-2024客 里 够。Digital WorkplaceTechs ImproveEmployee ExperienceFocus onObservabilityInvestment in Cloudand AutomationFutureTrendsRemote and hybrid workforced l&O leaders toaccelerate adoption of digitalworkplace technologies toimprove employee experienceProliferation of data andincreasing technicalcomplexity leads IO leaders toadopt observability to betterenable their consumers andbetter business outcomesl&O leaders increasinglybalance internal and externalneeds by adopting cloud andautomation technologies.Given their other priorities,IOleaders now cautiouslyassessing Al and edge relatedtechnologies.n(l&O leaders from global organizations)=129(2022);n(technologies)=57(2022)Source:Gartner 2023 Technology Adoption Roadmap for Infrastructure and Operations34 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Additional Resources35 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Evolving Infrastructure Monitoring to ObservabilityOne of the Key Takeaways From the Banco Itau Case StudyTraditional MonitoringAre my systems working?Average Response Time Server Availability Employee Experience Customer Experience Consumption PatternObservabilityHow well are my systems working?Cross-System Performance Social Sentiment Business KPIsReactiveNotifying when amonitored elementAnticipating when a monitoredelement will be down based onPredictiveis down so that itcan be remediatedpast event history and currentcollected data pointsSource:Adapted from Banco ItauItau36 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Service Desk Automation to Lift User ProductivityOne of the Key Takeaways From the Capital One Case StudySource:Adapted from CapitalOneHighly 川 Defined or Complex Process Inadequate/Lack of Information Lack of TechmcakKnow How or AbWItyIssues Outside l&OB Control1 ProblemSolutionExamples From Capital One 1AutomatableHighly repetitive,lowSelf-healing Clear cache and self-troubleshootingbyl&Oability|complaintsautomationfor Windows PCs.Event or agent-initiated automatedrunbooks with pop ups of informationfor affected user.Relatively nffCTSTffTHnand M H H heavy tasksChatbots Chatbots tailor solutions to usersability and information needs.ComplexAutomated For a multi-step process,provide aability!heavy)delivery channels(self-service)*how-to video for users to DIY.Bottlenecks andEliminate Incentivize application teams to fixissues that fall beyondissues orapplication quality by establishing aNotAutomatableby l&O|service desks controlchange/updateprocessesproblem management function.Remediate psychological user concernsby revisiting policies(i.e.,changingpassword update frequency).37 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817IT Skills Rated As“Critical Need”List of Skills Rated As“Critical Needs”in Our 2022 IT Skills RoadmapSource:Infographic:2022 IT Skills RoadmapCritical Needs SkillsDemand Growth Rate,HiringMarket2021-2022DifficultySalary($)-25 0 25501Continuous Integration/Contmuous Delivery(CI/CD)；15.4%翁Artificial Intelligence(Al)14.3%o色Product Management；14.0%,g5Infrastructure as Code11.6%嗡四Kubernetes(K8s)11.0%唯Python7.9%7Data Engineering7.5%色Data Science7.1%Cloud Environments6a8%ioRisk Management6.7%DevOps3.0%User Experiences2.1%Systems Development Life Cycle(SDLC)0.8%Cloud Architecture0.5%四l516Machine Learning0.2%Infrastructure as a Service(laaS)-2.4%Application Security-3.0%Data Integration-5.3%l926Platform as a Service(PaaS)-9.0%四Agile Software Development-10.1%38 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Reliability,Tolerability and Disaster RecoverySeven Tips for Where to Focus When Starting an IT Resilience InitiativeAdaptableEvolve BeyondDR TheaterCybersecurityResilienceSource:IT Resilience 7 Tips for Improving Reliability,Tolerability and Disaster Recovery39 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Recommended Resources Technology Adoption Roadmap for Infrastructure and Operations 2023-2024 Case Study:Evolving Infrastructure Monitoring to Observability(Banco Itau)40 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817 一41 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Speed/Agility Drive Cloud And Automation AdoptionSpeed and Agility as a Value Driver for Cloud and Automation Technologies 2022-2024Percentage of Technologiesn(l&O leaders from global organizations)=129(2022);n(technologies)=57(2022)Source:Gartner 2023 Technology Adoption Roadmap for Infrastructure and OperationsQ.What is/was the primary enterprise value factor associated with the deployment of each technology based on the following options:Increases cost efficiency,Improves speed and agility,Enablesresilience,Enhances employee productivity,Delivers superior capabilities to consumers?42 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.781817Storage Technology Adoption Slows in 2023Deployment Phases of Storage Technologies in 2021-2023 and 2022-2024Deployment RiskO O OEnterprise ValueMonitoringIn Planning In PilotIn Deployment 2021Object Storage2022 Software Defined Storage(SDS)2022 1 Year40%
