国开大学2023年01月24015《商务交际英语（1）》期末考试参考答案.docx

试卷代号：24015国家开放大学2022年秋季学期期末统一考试商务交际英语（1）试题2023年1月注意事项一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏 内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带 出考场。二、仔细阅读题目的说明，并按题目要求答题。答案一定要写在答 题纸指定的位置上，写在试卷上的答案无效，三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效MULTIPLE CH0ICE（10小题，每小题2分，共20分）Choose the letter indicating the best choice to complete each sentence or answer each question.1.is the receiver's response to a message.A. FeedbackB. SenderC. Channel2. An oral message is composed of both and non-verbal symbols.A. gesturesB. body languagesC. verbal symbols3. A memo to a coworker thanking her fbr her support on a project is toA. state a policyB. promote goodwillC. provide a record4. If a message reflects concern fbr the receiver's needs, it is considered to be -oriented.A.IB. youC. he/she5. Use when you expect your reader to respond favorably to the main idea inareport.A. direct orderB. indirect orderC. direct-indirect order6. A（n）is an oversimplified belief about a group of people.A. prejudiceB. etiquetteC. stereotype（24015号）商务交际英语（1）试题第1页（共6页）7. A memo consists of a（n）,a body, and notation（s）.A. headingB. From lineC. To line8. A synonym for is difference.A. minorityB. diversityC. ethnicity9. A letter from a boss to his secretary is an communication.A. oralB. inicmalC. external10. The states the purpose of the report.A. findingsB. analysisC. introductionILTRUE/FALSEdO 小题，每小题2分，共20分）Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.11. Cultural differences can be communication barriers.12. All business messages should promote goodwill.13. A multinational company conducts business with just one nation.14. In good business writing, the writer sometimes addresses the receiver by name.15. The sender is responsible for reading and listening effectively.16. Proposals may be internal or external.（24015号）商务交际英语（1）试题第2页（共6页）17. There is no right or wrong way to fold a letter and insert it into an envelope.18. Reading a document aloud is an effective way to proofread.19. In an indirect order, the main idea precedes its supporting information.20. Analytical reports present information and include analysis, conclusions, and recommendations.III. READING COMPREHENSION （10 小题，每小题2 分，共 20 分）Read the following two passages and answer the questions.Passage OneSome people make you feel comfortable when they are around. These people have something in common. And once wc know what it is we can try to do it ourselves.How is il done? Here arc several skills that good talkers have. If you follow the skills, they'll help you put people at their ease, and make friends with them quickly.First of all, good talkers ask questions. Almost anyone, no matter how shy he is. will answer a question. And how he answers will let you know how far you can go.Second, once good talkers have asked questions, they listen to the answers. And to find out what sort of person you are talking to, you really have to listen carefully and attentively.Real listening at least means some things. First it means not to change the subject of the conversation. Real listening also means not just listening to words but to tones of voice. If the voice sounds dull, then, it's lime for you to change the subject.Finally, good talkers know well now to deal with the occasion of parting. If you want to see that person again, don't keep it a secret. Let people know what you feel, and they may walk away feeling as if they've known you for half their life.21. If you follow the skills that good talkers have, they'll help youA. make friends slowlyB. make friends quicklyC. become a famous speaker（24015号）商务交际英语（D试题第3页（共6页）22. Asking questions might be a quite good and suitable wayA. to get the conversation going smoothlyB. for you to make more and more new friends C. to begin your business talks23. Generally speaking, good talkers are persons whoA. arc good at making any topic interestingB. always speak in a gentle wayC. never talk too much or too little24. If you really take delight in meeting someone again. A. it seems necessary for you to let him know it B. it's proper for you to give him u second handshake C. it'll be helpful for you to have further understanding of him25. What's the main idea of (he passage?A. How to be a good listener.B. The skills that good talkers have.C. How to ask questions.Passage TwoChicago's Children's Hospital is the lucky receiver of a surprise $18 million gift from Gladys Holm. She once was a secretary who never earned more tlian S15.(X)0 a year and never married. She lived alone in a small flat in Chicago, and was a volunteer at the Children's Hospital. She was called thc"Tcddy Bear Lady" because she brought toy animals (o sick children on her regular visits. Bui Miss Holm, who died in 1996 al the age of 86, was also a long-time buyer of stocks (股票).Over the years, she saved money that rose up to $18 million, which she left to the Children's Hospital. It was the largest single donation in the hospital's 115-year history. The hospital president, Jan Jennings, was shocked when she heard the news.'AVhen Miss Holm's lawyer called to tell me how much that money was, I asked him to repeat it. since I was certain I had mis-heard.MWhy did Gladys Holm feel so strongly about the Children's Hospital? Jennings said the hospital first touched Miss Holm's heart nearly 50 years ago, when doctors ihcre saved （he life of her friend's daughter. She never forgot the happiness she felt all those years ago.Holm's gift will be devoted （o heart disease research. People a（ ihc hospital said ihcy regretted that they couldn't （hank Miss Holm lor the surprising gift.26. According to the text, Miss Holm built up her fortune byA. buying stocksB. helping in the hospitalC. working as a secretary27. Why was Miss Holm called thc"Tcddy Bear Lady"?A. Because she likes playing Teddy bears.B. Because she bought toy animals regularly.C. Because she brought toy animals to sick children regularly.28. Why did Jan Jennings ask the lawyer to repeat what he said?A. She wanted to make sure who Gladys Holm was.B. She thought there was a mistake.C. She never expected Miss Holm would donate anything.29. Miss Holms love for the Children's Ilospital grew fromA. a happy life living with childrenB. a satisfying job given by the hospitalC. an unforgettable experience many years ago30. How will the donated money be used?A. To improve research on heart disease.B. To build up a new children's hospital.C. To help sick children and their parents.（24015号）商务交际英语（1）试题第5页（共6页）IV. TRANSLATION （4 小题，每小J85分，共20分）Translate the following sentences into Chinese.31. Your coworkers, customers, and business associates come from different backgrounds.32. The inability to work with others is one of the most frequent reasons employees are fired.33. E-mail has several advantages compared to other types of written communication.34. Complete business messages often include the five Ws: who, what, where, when, and why.V. WRITING （2小题，每小题10分，共20分）35. According to the given facts, format a business envelope. （10 分）The sender:Mr. Brown, Manager, Tricorp Office Systems48 Commonwealth Lane, Singapore 149553Fax:（65）2768891The receiver:Ms. Lim.Office Manager,JL Technology Pte Ltd.15 Hoy Fatt Road, Singapore 1595（）4Fax:（65）283053736. Write a memo in a traditional format according to the following situation. （10 分）A friend of your client asks for 50 copies of cultural and educational brochures from you. Write a memo to your colleague who is responsible in this mailer, enquiring aboul the content and price of the brochures.试卷代号：240152022年秋季学期考试商务交际英语（1）参考答案2023年1月I. MULTIPLE CHOICE （10 小题，每小题 2 分，共 20 分）Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereach question.12345678910ACBBACABBCII. TRUE/FALSE （10小题，每小题2分，共20分）Write aT in the space provided if the statement is true. Write an F in the space if the statement is false. Yourjudgment should be based on your understanding of the course book.11121314151617181920TTFTFTFTFTIH. READING COMPREHENSION （10 小题，每小题 2 分，共 20 分） Read thefollowing two passagesand answerthequestions.PassageOneTranslate the following sentences into Chinese.31. Your coworkers, customers/ and business associates come from different backgrounds.你的同事、顾客和商业伙伴来自于不同的背景.（24015号）商务交际英语（1）答案第1页供2页）32. Theinability to work with others is one ofthe mostfrequentreasons employees are fired.雇员被解雇最常见的一个原因便是不能与他人合作.33. E-mailhas severaladvantages compared to othertypes ofwritten communication.与其他类型的书面交流相比，电子邮件有几个优势。34. Complete business messages often include the five Ws'- who, what where, when/ and why.完整的商务信息通常包含五个W ：who（人），what（事、物），where（地点），when（时 间），以及why（原因）。V. WRITING （2小题，每小题10分，共20分）35. According tothegiven facts, formats businessenvelope. （10分）评分标准:格式：5分内容：5分36. Writea memo in a traditional formataccording to the following situation. （10分） 评分标准：格式、版面：3分内容：5分（清楚、合理）拼法及其它：2分（24015号）商务交际英语答案第2页供2页）