湖南电大1月商务交际英语1试题外语学习商务英语_外语学习-商务英语.pdf

试卷代号：6318 湖南广播电视大学 2014 年 1 月开放教育期末考试 商务交际英语（1）试题 2013 年 12 月 注 意 事 项 一、将你的准考证号、学生证号、姓名与分校（工作站）的名称填写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带出考场；二、仔细读懂题目的说明，并按题目的要求答题。答案一定要写在答题纸的指定位置上，写在试卷上的答案无效；三、用蓝、黑圆珠笔或钢笔答题，使用铅笔无效。1/23 I.MULTIPLE CHOICES(10 points,1 point each)Choose the letter indicating the best choice to complete each sentence or answer each question.1.Which of the following statements best defines communication?A.The process of sending messages.B.The process of receiving messages.C.The process of sending and interpreting messages.2.Which of the following is not the purpose of communication?A.To establish goodwill.B.To refuse invitation.C.To share information.3.When you want to ask your supervisor for a day off,you should use the medium of _.A.reading B.listening C.Speaking 4.The sender of the message should _.A.analyze and understand the receiver B.ignore the environmental factors C.reading and listening effectively 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需2/23 5.A meeting between two sales representatives of the same department is _ communication.A.external B.internal C.lateral 6.The internal barriers to communication are _.A.personality B.social structure C.environment 7.A multinational company conducts business in two or more _.A.companies B.nations C.factories 8.The“OK”sign means _ in France.A.“worthless”B.“all rignt”C.“acceptable”9.You can learn about cultural differences by _.A.reading books B.traveling abroad C.both A and B 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需3/23 10.A stereotype is not enough for you to understand _.A.one country B.one group C.oner person II.TRUE/FALSE(10 points,1 point each)Write a T in the space provided if the statement is true.Write an F in the space if the statement is false.Your judgment should be based on your understanding of the coursebook.()11.When a company put its web page on the Internet,it intends to share information with others.()12.The sender is responsible for reading and listening effectively.()13.A smile is universal and means the same in any culture.()14.Understanding people in stereotype is helpful to effective communication.()15.In a direct order,the main idea should be placed first.()16.Memos are less expensive,time-consuming and complex than conference calls or meetings.()17.In planning an agenda,do not consider new business at this time.()18.All goodwill letters require supporting information.()19.A friendship letter may or may not need supporting information.名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需4/23()20.An appendix and a letter of transmittal are two supplementary parts of a formal report.III.READING COMPREHENSION(20 ponits,2 points each)Read the following two passages and answer the questions.Passage One A highly successful German automotive company recently merged with a U.S.carmaker.Members of the German team met with American staff members in Detroit.Anita Boaz had been employed at the Detroit site for seven years,moving from administrative assistant to manager.As a result of the merger,Anita s new supervisor would be a newly relocated German manager,Hans Dertmann.She was very comfortable in the relaxed atmosphere of the American office but was a little nervous about meeting the German visitors.She worried that their English wouldnt be good enough for her to understand easily.Anita s first meeting with Mr.Dortmann was set for a Friday casual day at the Detroit office.Anita chose some nice slacks to wear,instead of jeans.Traffic was unusually heavy;Anita was a few minutes late for the meeting.The door was closed.She knocked once and went in.The Germans,all dressed in conservative business suits,were sitting at a conference table.名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需5/23 Anita reached out her hand to Dortmann and said with a smile,“Good morning,Hans.Its good to meet you!Im Anita Boaz.”Dortmann rose hesitantly,then responded with a brief greeting and sat down.Anita was baffled by his chilly reaction.Then she decided maybe he wasnt used to working with women at the management level.A few weeks later,the company offered some sessions on cultural orientation.Anita learned the following about German businesspeople:they have a high regard for authority and structure;they greet each other formally;they enjoy working with data and other concrete“evidence”;they tend to separate business and pleasure.Over time,Anita and her colleagues in Detroit develop a friendlier relationship with the Germans.But first they had to establish respect for one another.21.This story happened in _.A.China B.America C.Germany 22.Anita worried that her new supervisor _.A.wouldnt speak fluent English B.would change the relaxed atmosphere C.would criticize her wearing 23.How did Dortmann react when Anita greeted to him with 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需6/23 enthusiasm?A.He talked to her friendly.B.He was angry with her.C.He greeted her briefly.24.Anita learned the following about German businesspeople EXCEPT _.A.they greet each other formally B.they seldom consider authority C.they often separate business and pleasure 25.The story is mainly about A.customs of American businesses B.problems in personal development C.cultural diversity in workplace Passage Two Each year,about 8.5 million people in the UK have to complete a tax return(纳税申报单).This includes all self-employed people and some others.Taxpayers should be very careful when they fill it in,because if they make any mistakes,they might receive a heavy fine(罚金).The Inland Revenue is taking a tough line against people completing them wrongly,so be careful.On average,the tax office tells us,about 30%of all tax returns include some sort of error.Consequently they send out almost a 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需7/23 million penalty notices to British taxpayers.This is not the only problem.If you send in your return late,you make another mistake.This also results in a heavy fine.This time,the fine is almost as much as the tax bill itself.As a result,the Inland Revenue receives an incredible 50 million in fines.The tax return must be returned by 31 January.Thats the deadline.However,the biggest mistake you can make is not to send the form back at all.This makes the Inland Revenue very,very unhappy.26.What is the passage mainly about?A.It talks about mistakes made on the tax return and the penalties.B.It teaches how to fill in and when to return the tax return.C.It introduces the history of the tax return in the UK.27.According to the passage,which of the following statements is NOT true?A.About 8.5 million people in the UK,including self-employed people,have to complete a tax return.B.If taxpayers make any mistakes when they complete the tax return,they might have to pay a large sum of penalty for the mistakes.C.The Inland Revenue,which is responsible for collecting 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需8/23 tax returns,doesn t take these mistakes as a serious problem.28.What does the 30%of all tax returns with errors result in?A.A million penalty notices.B.A million oral warnings.C.A million pounds in fines.29.When is the amount of the fine mostly equal to that of the tax bill?A.When you write down a wrong number in your tax return.B.When you send in your return after 31 January.C.When you lose your tax return.30.What is the most serious mistake mentioned in this passage?A.Making mistakes in you tax return.B.Sending in your tax return late.C.Failing to send your tax return back.IV.TRANSLATION(20 points,5 points each)Translate the following passages into Chinese.31.Feedback is the response of a receiver to a message.Feedback may be nonverbal(a smile,a frown,a pause,etc.)or it may be verbal(a telephone call or a letter).Any response even no response is feedback.32.Communication skills are especially important when you 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需9/23 communicate with people of diverse backgrounds.In addition to just writing or speaking effectively,you need to add elements of sensitivity,understanding and tolerance in your communication.33.Courteous words are positive,considerate,and bias-free.Courteous business communications address receivers by their proper titles,capture the receivers attention,and encourage a positive response.34.Ever though memos and e-mails are the most frequently used form of written business communication,people sometimes abuse them.Abuse occurs when these messages are(1)written too frequently,(2)written to gain attention,(3)written by a committee,and(4)rewritten for each level of management.V.WRITING（40 points,35.10 points,36.10 points,37.20points）35.According to the given facts,format a business envelope.The sender:Mr Roger Wizard,Manager Assistant,Wireless Communication Co.Ltd.54 Oxford Street,London,OS5 6LD,U.K.The receiver:Professor Tianyi Zhang,Director of Computer Department,Hunan Open University 66 Lotus Road,Changsha,Hunan,41004,China 36.Write a memo in traditional format according to the following 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需10/23 situation.Assume that you,Cuido Novello,are head of the layaway department in a large retail store,Healy s Emporium.Write a memo to all members of your department.Explain that management has decided that employees cannot take annual vacations during November and December because of the holiday season.Use the indirect order and positive language to write this memo.You may decide the date and subject.37.Write a letter according to the situation below.On December 29,2010,you,Tamara Hindleworth,are going to write an order to buy something recommended by Ms.Alicia Devon,who sent you the most recent sales catalog.You are going to buy 3 Winthrop Drill Set(No.456-t)with$49 per unit and 2 Osborne Bone China Service for Eight(No.9071)with$75 per unit.Besides,you need to add$25 as shipping costs to the total costs.Youd like Ms.Devon to send the goods to the following address:Tamara Hindleworth,4509 East Keynote Drive,Texarkana,KY 42601-9051 Ms.Alicia Dev ons address is:Whitlock Catalog Sales,708 North 14h East,Ogden UT 84625-0096 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需1/23 试卷代号：6318 湖南广播电视大学 2014 年 1 月开放教育期末考试 商务交际英语（1）试题答题纸 题 号 I II III IV V 总 分 得 分 得分 评卷人 I.MULTIPLE CHOICES(10 小题，每题 1 分，共 10 分)1.2.3.4.5.6.7.8.9.10.得分 评卷人 II.TRUE OR FALSE(10 小题，每题 1 分，共 10 分)11.12.13.14.15.16.17.18.19.20.得分 评卷人 III.READING COMPREHENSION(10 小题，每小题 2分，共 20 分)Passage 1 21.22.23.24.25.Passage 2 26.27.28.29.30.得分 评卷人 IV.TRANSLATION (4 段短文，每段 5 分，共 20 分)31.名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需2/23 32.33.34.得分 评卷人 V.WRITING(3 题，35 题 10 分，36 题 10 分，37 题 20分，共 40 分)35 36 37 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需3/23 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何反应甚至没有反应都是反馈与来自不同文化的人进行交流时交流技巧尤为必要在交流中不仅需要有效地写和说的能力还需1/23 试卷代号：6318 湖南广播电视大学 2014 年 1 月开放教育期末考试 商务交际英语（1）试题标准答案与评分细则 I.MULTIPLE CHOICES(10 小题，每小题1分，共10 分)Choose the letter indicating the best choice to complete each sentence or answer each question.1.C 2.B 3.C 4.A 5.B 6.A 7.B 8.A 9.C 10.C II.TRUE/FALSE(10 小题，每小题 1 分，共 10 分)Write a T in the space provided if the statement is true.Write an F in the space if the statement is false.Your judgment should be based on your understanding of the course book.11.T 12.F 13.F 14.F 15.T 16.T 17.F 18.F 19.T 20.T Ill.READING COMP 考试时间10 分钟REHENSION(10 小题，每小题2分，共20 分)Read the following two passages and answer the questions.Passage One 21.B 22.A 23.C 24.B 25.C Passage Two 26.A 27.C 28.A 29.B 30.C IV.TRANSLATION(4段短文，每段5分，共20 分)名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠答题纸题号总分得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人题题分题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商务交际英语反馈是接受者对信息的反应反馈可以是非语言的微笑皱眉停顿等也可以是通过语言形式表达的电话或书信任何