《餐饮礼仪英语》课件.pptx

PowerPoint courseware for Catering Etiquette EngliIntroduction to Catering EtiquetteEtiquette in Dining OccasionsTable MannersCatering service etiquetteCatering Business EtiquetteCommon expressions in Catering Etiquette English目录CONTENTS01Introduction to Catering EtiquetteCatering etiquette refers to the rules and customs that govern property behavior in the Catering industryIt covers areas such as table settings,seating arrangements,and the proper use of dining utensilsCatering etiquette is important for guaranteeing a pleasant dining experience for both the host and guestsDefinition of Catering EtiquetteEnhances the overall dining experience Propose catering to create a more enjoyable and relaxed atmosphere for all involvedImproves service quality It ensures that the catering staff is well trained and knows how to handle different situations with ease and professionalismPrevents cultural faux pas Following catering etiquette helps avoid any cultural misunderstandings or offers that could arise from inappropriate behavior or languageThe Importance of Catering Etiquette In the United States,catering etiquette emphasizes information and personal freedomUSA In the United Kingdom,catering etiquette is more formal,with rules about property and seating arrangementsUK In Asia,catering matches often reflect the importance of hierarchy and respect for eldersAsiaCatering Etiquette in Different Counties02Etiquette in Dining OccasionsTable SettingArrival and SeatingOrder Taking and ServicePaying the Bill01020304Etiquette in Western RestaurantFinding a TableFood Selection and ServingOrdering and PayingCleanliness and HygieneEtiquette in a self-service restaurant01020304Ordering and PaymentDrink and Food ServiceExamining the SpaceLeaving the CafeThe Etiquette of a Cafe02030401Etiquette for family gatheringsInvitation and ArrivalSeating ArrangementsDinner Table MannersEnding the Gathering03Table MannersUnderstanding and mastering the etiquette when ordering is an important part of learning dining etiquette.When ordering,it is important to first understand the restaurants menu and specialty dishes to avoid hesitation and wasting time.At the same time,it is important to respect the restaurant staff and politely ask for their advice and recommendations.During the ordering process,it is important to maintain silence and avoid making loud noises or disturbing other guests.The etiquette of ordering meetingsThe etiquette of using tableware is also an important component of dining etiquette.单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的。单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的。单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的。单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的。单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的。单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的。单击此处添加正文，文字是您思。9行*23字Etiquette for using tablewareThe etiquette when drinking is also one of the important etiquette that needs to be mastered.When drinking alcohol,one should first toast to the others present and avoid excessive drinking.During the process of drinking,be careful not to fill your own glass or pour alcohol into someone elses glass.Meanwhile,be careful not to make loud noises or engage in inappropriate behavior while drinking.The etiquette of drinking alcoholTalking at the dining table is also one of the important etiquette that needs to be mastered.Conversations at the dining table should be polite,appropriate,and pleasant,avoiding discussing sensitive or unpleasant topics.At the same time,be careful not to interrupt or interrupt others during conversations,and respect their opinions and viewpoints.In conversations,pay attention to your tone and volume to avoid affecting the dining experience of others.Etiquette for dining table conversations04Catering service etiquetteResponsibilitiesEnsure the smooth operation of the catering serviceProvide high quality service to customersThe Responsibilities and Etiquette of WaitersMaintain cleanliness and order of the catering environmentThe Responsibilities and Etiquette of WaitersEtiquetteGreen customers warm and professionalIntroduce menu items and provide information on ingredients and preparation methodsThe Responsibilities and Etiquette of Waiters0102The Responsibilities and Etiquette of WaitersAvoid interrupting customers during their mealsRespect customer preferences and dietary restrictionsAccepting TipsThank the customer quality for their geneticsEnsure that the tip is given to the waiter in a discrete and observable manHow to accept and give tipsDo not embarrass or pressure the customer to leave a tipHow to accept and give tips01Giving Tips02Advisor the quality of service provided and the overall experience03Tips should be given in a timely manner and in a way that does not embarrass the waiter04Tips can be given in cash or left on the table,depending on the preference of the customerHow to accept and give tips03Listen attentively to the customers concerns or complaints01Dealing with Diffluent Customers02Stay call and professionalEtiquette for handling unexpected situationsEtiquette for handling unexpected situationsApologize Sincerely if there is a problem with the service or foodResolve the issue as quickly as possible,ensuring that the customer is satisfiedEtiquette for handling unexpected situations01Handling Accountants or Emergencies02Immediately notify the appropriate authorities or seek medical assistance if necessary03Maintain calmness and composition to ensure the safety of customers and staff04Assist in evaluating the area if necessary and ensure that all guests are accounted for05Catering Business EtiquetteOrganization and arrangement of business banquetsDetermine the theme and purpose:When organizing a business banquet,it is necessary to first clarify the theme and purpose of the banquet in order to develop corresponding menus and service plans.Choose a suitable venue:Based on the scale and theme of the banquet,choose a suitable venue to ensure complete facilities and an elegant environment.Develop menu:Based on the taste and dietary requirements of guests,create a rich and diverse menu,emphasizing nutritional balance and flavor matching.Arrange seating:Based on the guests identity and relationship,arrange seating reasonably to promote communication and establish good business relationships.Dress code requirements for business banquetsUnderstanding dress code requirements:When attending business banquets,one should understand the organizers dress code requirements to ensure that their attire is appropriate and appropriate for the occasion.Choose appropriate clothing:Based on the level of formality and theme of the banquet,choose appropriate clothing such as suits,evening gowns,etc.Pay attention to personal image:In business banquets,personal image is crucial,and attention should be paid to expressions such as demeanor,behavior,and speech.Keep tidy:Ensure that clothing is neat,undamaged,and appropriately decorated to showcase a professional and confident image.Communication and exchange at business banquetsProactive communication:During business banquets,it is important to proactively communicate with other guests and establish good interpersonal and business relationships.Listening and Response:In communication,one should pay attention to listening to the other persons opinions and suggestions,and provide positive responses and feedback.Moderate toasting and gratitude:During a banquet,it is appropriate to toast or express gratitude to the other party to show respect and gratitude.Avoid sensitive topics:In communication,sensitive topics such as politics,religion,etc.should be avoided to avoid unnecessary disputes or conflicts.06Common expressions in Catering Etiquette English123Order Placement ExpressionsI would like the grilled salmon,pleaseCould I have the Caesar salad as an appellant?The expression of ordering foodWe would like to order two glasses of red wineThe expression of ordering food201401030204The expression of ordering foodSpecial Request ExpressionsI am alert to nuts,so could you ensure there are no traces of it in the desert?Can you please hold the mayo on the sandwich?I would like to have the steam cooked medium ray,please01Praying the Food02This is the best pizza I have ever had!03The presentation of the dish is so visually apparentPraying the way food and restaurants are expressedThe flames in this dish are exitPraying the RestaurantThis is the most comfortable and cozy restaurant I have ever been toPraying the way food and restaurants are expressedThe service here is impeccableThe ambiance in this restaurant is perfect for a romantic dinnerPraying the way food and restaurants are expressedThank you for the wonderful mealI suggest your attention to detailGratitude ExpressionsExpressions of Gratitude and ApologyIt was very thoughtful of you to recommend that dishExpressions of Gratitude and Apology01I am sorry if I was a bit affected earlierI apologize for any inconvenience causedI am sorry if my request was too complicated,I agree your efforts in accommodating itApology Expressions020304Expressions of Gratitude and Apology感谢您的观看THANKS