《点餐英语口语》课件.pptx

PPT courseware for ordering English speaking目录CONTENTSBasic language for ordering mealsCommon dish names and expressionsCheckout and Thank YouCommon vocabulary and expressions in restaurantsCommon problems and counter measures in ordering meals01Basic language for ordering mealsDetailed descriptionId like to order,please.Could you tell me what the specialties are today?Do you have a menu in English?Summary:Master the basic sentence patterns for starting a mealStart orderingHow is this dish cooked?Detailed descriptionSummary:Understand the basic information of dishesWhat is the main ingredient of this dish?Is there any vegetation option?Inquiry about diss010302040501030402Inquiry about special requirementsSummary:Meeting individual special needsDetailed descriptionCan you recommend a dish that is not too spicy?I have a binary restriction,is it possible to adapt the menu?02Common dish names and expressionsBread and rollsWhite bread:A soft,fluffy bread that is the base for many sandwichesBrown bread:A heart,whole grain bread that is rich in fiber and nutrientsBagels:A ring shaped bread with a chewy texture and slightly sweet flavor01020304Staple food categoryPastaSpaghetti:A long,thin noise made from flow and water It is stylishly preserved with tomato sauce or meat sauceMacaroni:A short,tuberous noise that is often used in casseroles or as a component of Macaroni and cheese dishesNoodles:A general term for various types of thin,long noises made from flow and water They can be preserved in soups or as a main dish with sauceDishes01Cakes and pieces02Chocolate cake:A rich,chocolate cake that is often preserved with chocolate frosting or ganache03Apple piece:A classic American dessert made with a filling of cooked apples and a top rust It is often served warm with a scope of vanilla ice cream04Cheesecake:A cream,rich cake made with soft cheese and a Graham cracker rust It can be served plain or with fruit toppingsDesserts and covers03Checkout and Thank YouClear steps:During the checkout process,the process for each step should be clearly listed,including selecting payment methods,filling in delivery information,verifying order information,etc.,so that customers can smoothly complete their purchases.Various payment methods:In order to meet the needs of different customers,a variety of payment methods should be provided for customers to choose,such as Alipay,WeChat payment,credit card,etc.Security guarantee:During the checkout process,it is necessary to ensure the security of customer information,such as using encryption technology to protect customer information and avoid information leakage and theft.Order confirmation:After the customer completes the payment,the order confirmation information should be sent to the customer through email or SMS,including order number,product information,delivery information,etc.Checkout01Express gratitude:At the end of the communication with the customer,express gratitude to the customer for their purchase and support,and improve customer satisfaction.02Provide after-sales service:You can introduce relevant after-sales service policies to customers,such as return and exchange policies,customer service contact information,etc.,so that customers can receive timely help and support when needed.03Farewell language:When ending a call or communication,polite farewell words such as goodbye,good luck,etc.should be used to maintain a professional image and leave a good impression on customers.04Record communication content:In order to facilitate follow-up and summary,important content of communication with customers should be recorded,including customer needs,issues,etc.,for internal sharing and discussion within the team.Thank you and Goodbye04Common vocabulary and expressions in restaurantsTip A gravity left by the customer to show admission for good service,typically as a percentage of the total billMenu A list of food and drinks offered by the restaurant,including accessories,main courses,and dessersWaiter/Waitress The employee responsible for taking orders,serving food and drinks,and providing service to customersBill The total amount of money owned by the customer,including the cost of food,drinks,and any additional servicesRestaurant facilities and services The level of customer satisfaction with the service and food receivedSatisfaction Any issues or problems accounted for by the customer during their dining experienceComplaints Ideas or opinions provided by the customer to improve the service or menu offersSuggestions Positive feedback from a customer about a specific dish,service,or restaurantRecommendationsEvaluation and feedback Expressions and language specific to the romantic holiday in FebruaryValentines DayMothers DayFathers DayChristmas Language and phrases related to the holiday honing mothers Language and phrases related to the holiday honing fathers Language and phrases used during the holiday season,including Thanksgiving and EasternSpecial cases and holiday ordering language05Common problems and counter measures in ordering meals Difficultly in selecting dishes due to unfamiliarity with the menu or language barrierProblem Provide pictures or descriptions of dishes to assist in understanding and selecting optionsCountermeasure Lake of diversity in dishes offered,leading to dissatisfaction with the choice of foodProblem Ensure a diverse and inclusive menu that cats to different taxes and dietary restrictionsCountermeasureDish selection issuesProblemCountermeasureProblemCountermeasurePrice and quantity issues Unexpectedly high prices or unclear pricing information Provide transparent pricing information and breakdowns,including taxes and service charges Independent quantity or port size,resulting in dissatisfaction with the value for money Ensure ports are equal and consistent with the price paidProblem Difficultly in communicating special dietary requirements or allowances to the chef or waiterProblem Rack of flexibility in adapting orders to personal preferences or dietary restrictionsCountermeasure Provide clear communication channels and ensure staff are trained to handle such requestsCountermeasure Enhance open communication between the customer and the chef to ensure orders can be tailed to individual needsSpecial requirements and adjustment issuesTHANKSTHANK YOU FOR YOUR WATCHING