《酒店日常英语口语》课件.pptx

Daily English Speaking in Hotels目录Hotel reception EnglishHotel Room Service EnglishEnglish for Hotel Catering ServicesHotel Business Service EnglishEnglish for Hotel Leisure and Entertainment Services01Hotel reception EnglishGreen guests warm and professionalUse appropriate meetings such as Good morning/afternoon/evening or Welcome to our hotelSmile and make eye contact to create a positive first impressionWelcome GuestsInquiry about Customer NeedsAsk about the purpose of their stay(business or leisure)and the type of room they preferInquiry about any specific requirements or preferences they may have,so as a preference for a specific floor or a non smoking roomTake note of any special requests or appeals they may have and ensure that they are met during their stayInform guests about the amenities available at the hotel,such as accommodations,bars,fitness centers,pools,and meeting facilitiesAnswer any questions questions questions may have about the hotels services and facilities,including room services,check out procedures,and Wi Fi accessProvide information on the location of facilities within the hotel,including the front desk,elevators,and stairsProvide Hotel Facility Information02Hotel Room Service EnglishWelcome message Good day,Im your room service manager Welcome to our hotel Here is your room keyIntroduce the room facilities Here is your room It has a double bed,a private bathroom,a TV,and a mini bar If you need anything else,just let us knowInquire about the customers needs Would you like to have your luggage broken upstairs?Do you need any help with your check-in?Take guests into the roomIntroducing the bed This is a double bed Its very comfortable and has a pillowtop mattress for extra comfortIntroducing the bathroom The bathroom is private and has a shower,a bathtub,and all the amenities you may needIntroduction to TV and Mini Bar The TV has many channels,including international channels The mini bar is stocked with soft drinks,water,and snakes010203Introduction room facilities123 I would like to order breakfast What options do you have?Ordering breakfast Could you please send someone to my room to deliver my order?My room number is XXXXXRoom service delivery Im sorry to hear that your experience was not satisfactory We will do everything we can to make it rightCompleting about the serviceCommon Conversations for Room Service03English for Hotel Catering ServicesOrdering mealsIf possible,offer additional menu items or specialties to the customer,offering a variety of choices to meet their preferencesProvide optionsUse policy meetings and ask about specific dietary preferences,allowances,or any other requirements they may haveGreet the customer and inqAfter understanding their needs,take their order,confirm the details,and ensure that they are happy with their selectionTake their orderAsk about dietary restrictions Proactively inquire about any dietary restrictions or preferences such as vegan,vegan,glucose free,or any other dietary requirements If a dish doesnt meet their dietary needs,suggest suitable alternatives that are available Ensure that the customer is satisfied with their order and that it meets their dietary requirementsProvide alternativesEnsure satisfactionInquiry about the customers requirements for food010203Thank the customer for their territory Greet the customer warm and thank them for dining at the restaurantInquiry about their experience Ask if they are engaged in their meal and if there is anything that can be improved upon in future visitsProcess the payment Quickly and efficiently process the payment,ensuring that all details are correct and that the transaction is smoothRestaurant checkout04Hotel Business Service English Hotel staff should be able to arrange meeting rooms with the necessary equipment and technology for a successful meetingArranging meeting facilities Regularly inspecting and maintaining the meeting facilities guarantees a clean and well functioning environment for guestsFacility keepProvide conference room servicesProviding printing options Guests should have access to printing services with a variety of paper sizes,colors,and finishesCopper maintenance Keeping the copies in good working conditions and stored with paper and toner is essential for effective copying servicesProvide printing and copying servicesAssist with project needs Hotel staff should be able to assist guests with their business needs,such as arranging for shipping or courier servicesProvide confidential services Hotel Business Centers often offer confidential services,including typing,faxing,and photocopying documentsBusiness Center Consulting05English for Hotel Leisure and Entertainment ServicesSwimming pool A swimming pool is a great way to relax and unwind It provides a refreshing swim that can help reduce stress and improve well beingGym A Gym is a great way to stay fit and healthy It provides a range of equipment that can help you achieve your fitness goalsSpa A spa is a place where you can pamper yourself and within a range of relaxing and adjusting treatments It offers various spa services such as mass,medical,literature,pedigree,etcIntroduction to Hotel Leisure FacilitiesMake an appointment01 Call the spa or gym and make an appointment for the service you want to enjoyArrive at the spa or Gym02 Arrive at the spa or Gym on the day of your appointment and check in with the receptionistStart your treatment03 Once you have checked in,your treatment can begin Enjoy your spa or gym experience and take advantage of all the facilities providedBook SPA or Gym servicesLeisure and entertainment service consultationIf you are not sure about any of the services provided,you can ask the staff for more information They will be happy to provide you with details about their services and answer any questions you may haveInquiry about servicesYou can also customize your experience by asking for specific requests or preferences The staff will do their best to accommodate your needs and provide you with an exceptional experienceCustomize your experienceTHANKS感谢观看