2022—2023学年Unit10—12词汇练习—高中英语北师大版（2019）选择性必修第四册.docx

20222023学年UnitlO_12词汇练习一高中英语北师大版（2019）选择性必修第四册一、根据首字母或汉语或语境提示补全短文根据提示用本部分所学词汇的正确形式完成下列短文。（每空一词）When Mills Godwin High Schoof s 11th grader Laasya Konidala isn' t studying,you5 11 usually find her baking in the kitchen or doing a puzzle with her mother. For her, family is everything. But recently, her family received terrible news.This past year her grandmother was diagnosed （诊断）with breast cancer. But she didn' t sit back and worry, she （祈祷）for her grandmother and went to work.“As someone who has a lot of natural curiosity and as a researcher, one of the firstthings I did was to d 2 into reading articles and papers as much as I can,” Konidala said.Teaching herself to code （编码），she entered the MEDARVA Science Fair, presenting research that bridges the gap between predicting breast cancer sub-types with good classification models. And she won! It' s research that could help to 3 （发现）and treat breast cancer. As you can imagine, her grandmother is very proud.“She knew I was into 4 （science） research, but she never expected me to dosomething directly related to her. She was at a loss for words/1 she said.Her mother, Rekha Rasineni is not. She tells you what a hard worker Laasya can be.uSome days we tell her *You don' t need to be 5 （produce） and workingall day. Take it easy/ But she doesn, t like that. She likes to study and do puzzlesand bake and maybe even save lives with her research.n根据提示用本部分所学词汇的正确形式完成下列短文。（每空一词）If you think i 6 is only for adults, well, you1 re wrong - because kids can be just as innovative as adults are, even more sometimes.Here are four ways to teach your kids to be more creative:Function follows form.This is the idea of working backward where you start with a solution first and then work back to the problem. An example of this is the Ruined Product Exercise where you have your kids take any product around the house. Then ask them to make one change to the product where they* re going to make it worse. So they' ve got to take this seemingly ruined product and figure out some way to make it 7 （benefit） to people.Constraints （限制）are important.Teach your kids to realize that constraints are a necessary condition for creativity to occur. For instance, ask them to come up with an idea for the car. Then p 8 to take them into the car and tell them that they have to come up with an invention that only applies to people sitting in the backseat. This way, the kids are forced into a smaller, more constrained environment where they* re more likely to come up with a more creative idea than their first one.Division technique creates opportunities.The division technique basically involves taking a component, cutting it, then rearranging it somehow. One very good example is time which can be divided and rearranged, not physically but mentally. At first, just divide a（n） 9（随机的） thing out of their day, move it to a different part of the day, and see if there5 s a benefit to it. The lesson here is to get them to realize that moving the schedule around creates opportunities they may not have thought of otherwise.Getting patents （专利）is possible.The idea of patents has always a 10 to kids. A patent is a 111 protectionin business or engineering. But kids think they' re difficult to get. So you should get your kids to see that it5 s very possible to create something and have it patented.Search the Internet for inventions by kids and you' 11 find lots of examples. And this could be something they will get very excited about.二、选用适当的单词或短语补全短文从方框内选择合适的单词并用其正确形式完成下列短文。（每个单词限用一次）compromise, decline, perceive, disagree, resolve, withdrawMany students don, t understand how to get along with their classmates. When students don' t get along, the potential for success in the classroom 12. Notonly are the students involved often unable to concentrate on their work, but teachers must spend valuable classroom time dealing with those in conflict.There are many different classroom conflicts, and not all can be dealt with in the same manner; however, there are four key conflict 13 strategies which can help create a better classroom environment for learning when used appropriately.Negotiating. When both the goal and the relationship are highly important to the students, problem-solving negotiations are started to solve the 14, which ensureboth students fully achieve their goals and that any tensions or negative （消极的） feelings between the two die away.Smoothing. When the goal is of little importance, but the relationship is of high importance, one person gives up his goal so that the other person can achieve his. This is done to maintain the highest-quality relationship possible. If the teacher 15 that relationships between two students in conflict are very important, he can facilitate a smoothing of the conflict. Smoothing should be done with good humor!16 . When both the goal and the relationship are important, and it appears thatneither person can have his way, the students will need to give up part of their goals in order to reach an agreement. This strategy is often used when students wish to engage in problem-solving negotiations but do not have the time to do so.17 . When the goal is not important to the students and neither is therelationship, a student may wish to give up his goal completely. Sometimes it is good for both students to do so until they have calmed down and are in control of theirfeelings.从方框内选择合适的单词并用其正确形式完成下列短文。（每个单词限用一次）clue, bitter, request, chain, outcome, impressDealing with customer complaintsWhile we do our best to provide our customers with top-quality products and service, there are unavoidably occasional complaints. The vast majority of customers who complain have reasonable grounds for doing so and we should be grateful to them: the majority of unhappy customers will not make a complaint to us but will instead make it known to a（n） 18 of ten people, as well as possibly complaining online.A professional approachSome 19 complaints can be delivered forcefully. It is a challenge to remain calm in such situations, but this is what we, as staff, must do. It is worth bearing in mind that we shouldn1 t turn it into a personal matter: just address the issue at hand. Take a professional approach if a customer gets angry or upset and keep your own emotions in check.Finding out what1 s wrongSometimes, you are 20 about what the customer really wants. Listen carefully and attentively to what the customer has to say and let him finish. Sometimes people just want to be heard. Ensure you know the exact nature of the problem and give the customer the 21 that you care and want to know what happened.Providing solutionsWhen the customer has given you all the details, be sure to acknowledge the issue. If the customer has not opened an item or the item is faulty （有毛病的），give him a replacement if that is what he 22. There is no need to have this approved by a manager but note it in the diary in the office and put faulty items in the returns area.However, if the customer demands a refund （退款），you will need to have this processed by management.In the case of ongoing or more serious complaints, it may be wise to follow up with a phone call or email to make sure the customer is satisfied with the 23.