《跨境电商实务英语》（刘璇）参考答案 项目6参考答案.docx

Project 6教材册Task 1 Confirming Payment MethodsPart One Warming UpI .（略）1. Amazon Pay is a payment method buyers can use during the checkout process as they shop on thousands of sites. Use the information stored in their Amazon account to pay quickly and securely一all without having to create a new account, enter personal information or worry about security.2. PayPal is an online payment platform that offers individuals and businesses low-cost services. PayPal has been its own company since 2015. In addition to online payments, PayPal also offers a variety of related services including debit cards for payments, credit card readers for small merchants, and lines of credit. It is considered a very secure method of sending payments online.3. Worldpay offers insights to run sellers business more efficiently. It gives sellers an omni-channel payment processing platform that simplifies and streamlines payments across a variety of sales channels. And it also gives sellers the flexibility they need to quickly adapt and implement combinations of payment methods and configure them to cater to the way their customers pay.4. WePay helps online platforms increase revenue through integrated payment processing. The company has uniquely enabled more than 1,000 platforms including Constant Contact, GoFundMe, and Meetup to incorporate payments so sellers can start getting paid in minutes, all without compromising on sellers5 experience or taking on risk and regulatory exposure. It supports mobile conversion with POS and integrations with Apple Pay and Android Pay for the Web.5. Stripe is a simple way to accept payments online. It has no setup fees, no monthly fees, and no hidden costs. Hundreds of thousands of businesses-ranging from startups to Fortune 500 companiesrely on Stripe's software tools to securely accept payments and expand globally.Stripe is available to businesses in 40+ countries. It handles billions of dollars every year for forward-thinking businesses around the world.6. Braintree: As a PayPal service, Braintree's innovative payments technology, scalable solutions, and legendary white-glove support are backed by one of the world's largest and most trusted fintech brands. It can work for sellers with extensive knowledge, deep relationships with issuers and financial institutions, and 20+ years of online payment experience.7. Western Union: It lets buyers transfer funds on the go, using a credit or debit card, directly from their bank accounts, or via Apple Pay. With Western Union, buyers can send money domestically, pay bills, check exchange rates, track a transfer, make an international money transfer, and more一right from their smartphones.8. MoneyGram: It is an American money transfer company based in the United States with headquarters in Dallas, Texas. It has an operations center in St. Louis Park, Minnesota and regional and local offices around the world. MoneyGram businesses are divided into two categories: Global Funds Transfers and Financial Paper Products. The company provides its service to individuals and businesses through a network of agents and financial institutions.II .If I am a seller, I'd like to use WesternUnion because its processing time is not too long and the transaction fee is not expensive.Part Two Case StudyCase 11. . 1. MoneyGram.2. WebMoney.3. No, they cant Bank electronic transfer is a traditional B2B payment method, which is suitable for large transaction payments.II.TFTTFTTTI . 1. AliExpress supports Visa debit/credit cards, MasterCard credit cards, Maestro debit cards and American Express.2. Buyers can associate their bank account to the PayPal account so they can buy on AliExpress even if they do not have a credit card.3. It is bank transfer. Because the buyer can only pay by bank transfer for orders over $20 and they have to pay in dollars and make an international transfer. In addition, most banks charge for international transfers, and it is the buyer who must assume its cost.1. . 1. AliExpress will pay for the customer's full refund if the dispute was proved to be the seller's fault.2. PayPal.3. The "Payment Methods".Task 2 Discussing Refund ConditionsPart One Warming Up1.3412II.Once I bought a mini-fan from Taobao, I found it can't work so well, so I want to return it and get a refund. I chatted with my seller and he asked for the video and pictures as proof, I sent them out and the seller agreed to send me another one.Once I bought a multifunctional calculator from Tmall, but it lost some functions. I left so many messages to the seller, but it just replied to me with automatic customer service and kept silent. I was so angry and asked for help from Tmall customer service. And then the dealing process was calling and negotiating. Not so good for buyers. You know, online shopping sometimes is gambling.Part Two Case StudyCase 11 . 1. They should apologize to the buyer first and then analyze the causes of the damage. After that, they should give a suitable solution to make up the buyer's loss.2 . The seller must make sure the goods are good before sending out. And they must find a good way to deal with the buyer who receives damaged goods, rather than just escaping from the responsibility.II. 1. refunds2. items3. refunds4. received5. timeCase 21. Within 5-10 days.2. The buyer can cancel the order by clicking the "Cancel Order“ button. And then she needs to fill in the questionnaire the reason why she wants to cancel the order.3. It means that the money will be refunded to the wallet or the card the buyer used to pay for the order in a while.活页册Task 1电子钱包 支付方式 西联汇款 电汇 速汇金网上银行支付 信用卡/借记卡 国际支付宝 贝宝派安盈II.略IIL略VI.1. If you don't know what type of the card you have, it's best to ask your card issuer2. will be refunded by the same method used when paying3. recommend that you pay for products by using A's own payment gateway4. You can then pay the supplier directly5. should not use Western Union to pay a supplier directlyV.1. This method of payment has a great advantage because we can associate our bank account to the PayPal account. So we can buy on AliExpress even if we do not have a credit card.2. Western Union can only pay for purchases over $20 and the process is much slower than that of other payment methods.3. It is better to opt for another payment method instead of bank transfer.4. We can't tell you what is the best method of payment as each person will find one type ofKHXXXX-payment more convenient than another.5. Every payment made on AliExpress is protected by our Buyer Protection System.Task 2i.full refund request a refund pay extra fees return policy add attachmentsII .略open disputes local Customs policy bear the cost reach an agreement escalate disputesIII. 略1. You need to put whether or not you have received your order yet, whether you want a full refund or a partial one into the form.2. You also need to write a detailed description of your issue with your order, and why the problem cannot be resolved with the seller.3. You also need to provide pictures of your order as evidence in your dispute.4. You and the seller can communicate and negotiate, as you would have in the previous section.5. Your complaint will be sent to the AliExpress Dispute Team, who will evaluate the evidence on both sides and eventually rule on it.1. The refund time is from one to three weeks from the date of closing the order.2. If you paid for the order via an electronic wallet, you will get your money faster.3. If the order hasn't been shipped yet, you have a chance to get a full refund.4. The purpose of the questionnaire is to find out the reason why you want to cancel the order.5. If the seller accepts the application for refund, you will see that the order has the “Finished“ status now.1 .发送图片/视频2 .述说详情3 .让我核对一下4 .我会申请5 .我可以换另一个给您吗？6 .谢谢您7 .您看应该如何处理8 .对我真的十分抱歉9 .非常理解Skills Test1. account application 2. payment 3. help 4. understand 5. WithILl.B 2.E3. A 4. C 5. DDear John,Thanks for your order and we really appreciate that.A integrates with a range of existing payment systems, including the following: Credit Card (Maximum: $50,000) Telegraphic Transfer (No limit) Western Union (Maximum: $5,000) QIWI (Maximum: $5,000) WebMoney (Maximum: $10,000) Yandex (Maximum: $ 1,000)There are some limitations though, as the secure payment feature is only available when buying products from suppliers that are part of the wholesale program.Suppliers can create an invoice directly from their A account which then generates a payment link. The payment link will direct you to the online invoice, which expires automatically after 72 hours.