餐饮服务行业英语对话手册模板.docx

餐饮服务行业英语对话手册Booking service1、 Hello.Beihai Restaurant.May I help you?2、 What time do you like your table?3、 May l have your name please ,sir?4、 I see .oh its OK.5、 We look forward f:wd to you visit vizit.Thank you for calling.6、 At 7:30 .And we close at midnight. midnait7、 A table for two for this evening at 8:30 for Mr.London.8、 Good-bye,and have a nice day!9、 Let me check tek.Hold on,pleaseYes,thatsfine .Smoking or non-smoking area?10、 How do you spell it ,sir?预订宴席banquet  bækwit服务1、 Im the manager ,sir .can I help you?2、 How many people pi:pl of you ?3、 How many persons p:sn,please?4、 And what kind of dishes you like ,Chinese food or Western westn food?5、 How much du you want to pay for each i:t person? p:sn6、 What kind of drinks do you like?7、 Thanks.Heres the receipt. risi:t发票8、 Would you like anything else?8、Would you like to dine dain a la carte or table dhote?9、 Will you please pay the deposit? dipzit 定金9、Thanks .Here'the invoice invis发票Would you like anything else? 引座服务1、 Good morning/afternoon/evening!2、 Welcome to our restaurant.3、 Two for a dinner?4、 Do you have a reservation rezvein?5、 Pardon  p:dn,whats your name ,sir?6、 Were reserved a private praivit room for you ,Mr.White.7、 Where would you like to sit?8、 How about this table ?9、 Please come following me.10、 Let me lead li:d the way.11、 Sorry ,sir .that table has been reserved riz:vd .Come this way ,please .How about this one ,sir ?12、 Would you like this table by the window windu?13、 Wluld you mind sharing  e a table?14、 Im glad you like them.15、 Nice to see you again .16、 Im very sorry .We are fully fuli booked tonight.17、 Would you mind waiting ?18、 There will be about 15minutes before your table is available . veilbl19、 We will arrange reind a table for you right now .20、 Sorry to have kept you waiting .This way ,please .21、 Thank you for waiting .Your table is ready ,sir .22、 Im sorry ,but there is no seats available veilbl for five now ,do you mind waiting for about 20 minutes ?You can have a drink there or read newspaper in the lounge laund .May I have you name ,sir ? 点菜A la carte服务Todayspecial spel今日特价House special 本店招牌1、 Sit down ,please .Here is the menu menju: .2、 Can I take your order now ?3、 Service s:vis hours are :8:00 a.m.to 9:00a.m.for breakfast.4、 11:30 a.m.to 2:00p.m.for lunch.5、 5:30 p.m.to 9:00p.m.for dinner.6、 And what will you two gentlemen dentlmn have?7、 What would you like for your lunch ,sir?8、 What about the other ladies leidi and gentlemen? 9、 Anything else ?10、 I am afraid it will take some time to prepare . prip11、 Here is the drink list .12、 Now or later ?13、 Im sorry sir ,I cant understand you .14、 It will take about 15 minutes to prepare prip this menu menju: at the moment .15、 Would you like anything else ?16、 Please enjoy indi your meal . mi:l17、 Well I can recommend rekmend18、 Here is the menu ,sir .What would you like this afternoon ?19、 All right ,sir .Just a moment .20、 What would you like to have ,coffee or tea ?21、 What do you like to drink ?22、 One bill ,or separate sepreit bills ?23、 That dish is not available veilbl now .(sold suld out )24、 Here is the check tek ,sir .25、 Here is your change teind.零钱Thank you.26、 Thank you ,sir .Come again ,please.27、 We have pork shreds red碎片 with seasoningsi:zni调料 ,chicken cubeskju:b丁with chili til红辣椒peppers. pep胡椒27、Its fried fraid油炸with chili.28、 Could you tell me how this thing is cooked ?29、 Its steamed sti:m蒸and served  s:v with our special spel sauce s:s.30、 Is it good ?31、 Sure ,its a most popular ppjul dish. di盘，碟30、That is the todays special spel特殊cuisine kwizi:n . 烹饪32、 Would you like some wine wain?Theres the wine list .33、 We have .Which one do you like ?34、 Ok ,wait a minute ,please.推荐recommend  rekmend服务1、 Its the specialty spelti of the house.2、 And a salad sæld?3、 We have some specific spisifik特殊dishes ;some of them are of Hunan style. stail 风格4、Id recommend rekmend 推荐this to you .4、 Im sure youll enjoy it .5、 All right ,Will you want dessert diz:t？甜点6、 Its fine.Im afraid a whole hul duck is too much for you .You might mait order half h:f of it .7、 Do you like fish ,pork or chicken?8、 OK.Well ,there are lots of different fish dishes,Do you like hot and spicy 'spaisi辛辣food?9、 What would you recommend? rekmend10、This is a delicious prawn pr:n dish ,with chilies til and garlic g:lik11、 What would you recommend?10、 That sounds saund good.11、 Ill have that .12、 Do you like hot and spicy 'spaisi food? 上菜serving服务1、 Would you mind serving s:v now?2、 Who has the onion njn rings ?3、 Heres the dishes you ordered.If you want anything more ,please call me. 4、 Take care .The soup is rather r:ð hot .Enjoy yourself,please!5、 This is the soup you ordered.6、 Ill see about your order.7、 Sorry ,sir.Please wait a minute and I will see about your order.席间服务1、 Yes, we do .Ill bring some right away.2、 Is everything OK?3、 Can I get you anything else?4、 May I take this plate  pleit away?5、 If you want angting more ,please call me .6、 Would you like another nð dish ,please?7、 If you need anything else ,please fell fel free fri: to tell me .8、 Whats the problem ,sir ?9、 Would you like it cooked a little more?10、 Once its ordered and served ,it cant be exchanged iksteind.11、 Regretfully ri'gretfli not.12、 If you dont like this dish ,how about getting you another one?13、 Im really rili sorry ,but you see my difficulty. difiklti14、 Ill change teind it immediately imi:ditli for you.15、 Excuse ikskju:z me .Have you finished this ,please.16、 Would you like some more rice?17、 Yes, we do.Ill bring some right away.18、 Would you please pass p:s me the salt s:lt?19、Pepper pep too?19、 No,just the salt ,thanks.20、 Is everyghing OK?21、 Can I get you anything else?22、Well ,could you bring us a few napkins? næpkin 餐巾22、 Whats the problem,sir?23、 This dish is too salty s:lti ,can you exchange iksteind it for another one.24、 Regretfully ri'gretfli not .Once its ordered and served ,it cant be exchanged .But I can talk to the chef ef and see what he can do .25、 Thats right.26、 Im sorry ,sir .Ill change it immediately imi:ditli for you . 指导guideline  gaidlain服务1、 Walk w:k straight streit ahead hed.2、 Go straight. streit3、 Turn left/right at the frist corner  k:n.4、 Go upstairs pstz (downstairs).5、 Take the lift to the third floor.6、 There is a washroom at the end of the corridor. krid:7、 Sure ,Have a good day.8、 Turn left at the second light and then go straight for two blocks. blk街区9、 Its only a five-minute walk.10、 Is it far? f:11、 Escuse me .Could you please tell me how to get to the station?  stein12、 No,its not far at all.13、 The lifts ?Over there .14、 Its on the first floor.15、 Go along the street until ntil you come to the traffic træfik lights. 搜集意见comment  kment1、 Would you like to wrap ræp 打包up the food?2、 Is the food to your liking?  laiki3、 How about the food and service here?4、 How is eveyting?5、 Im glad you like it.6、 Would you mind maind to fill fil up this questionnaire kwstnr about our service and food?7、 Thang you very much for telling us about these. ði:z8、 You know ,they are very important imp:tnt for improving impru:v our servise.9、 Im glad you like it.How about our service ?Do you like it? Yes,I like it very much.10、 Thank you for your comments. kment11、 What do you think of our service?12、 I assure u you it wont happen again.处理投诉complaint  kmpleint1、 Im sorry .The kitchen kitin is very busy. bizi2、 I will check  tek your dish with the chef  ef right now .3、 Your meal mi:l is on the house .Please accept ksept out apology. pldi 道歉4、 I will certainly s:tnli give your opinion pinjn to our manager. mænid5、 Your steak steik will come right away.6、 Ive checked  tek with the kitchen .There isnt anything wrong r with the salad. sæld7、 If you dont like the taste teist of it ,perhaps phæps I could get you something else?8、 No problem .Ill send this back to the kitchen and get you a new one.9、 Sorry for the trouble. trbl10、 Thanks for your suggestion sdestn.   和客聊天chat  tæt1、 Youre welcome to China .I hope youre enjoying your stay here.2、 Where are you from?3、 How long have you been in China ?4、 Whats your most impressing 【impren thing in China?5、 Spring Festival  festivl is the first day of one year by the Farm  f:m Calendar kælind,also named Lunar lu:n Calendars kælind Year.Its the most important ,grandest grænd festival festivl for China.6、 What cold weather it is!7、 Its freezing fri:z today!8、 Itll be a fine fain day.9、 I recommend xian .its an interesting place and famous feims for Terra 'ter Cotta 'kt Warriors. wri10、 What do you like best about China?11、 Only a few days.12、 I am sure that you will have a good time .13、 What cities have you been to?/Where have you been? bi:n,14、 Ive been to Beijing and Shanghai.They are very impressive. impresiv Binjing has a long history ,and Shanghai is a very energetic endetik and exciting iksaiti city.15、 Youre right.I am suprising that you know so much about China.16、 Do you have any suggestion? sdestn17、 It sounds saund good .Thank you very much.18、 There are so many people everywhere. evriwe19、 How about Chiness silk silk and tea ? They are all famous feims in world . w:ld结账checkout：'tekaut 服务1、 Would you like to pay pei cash kæ or by credit kredit card ?2、 Your bill comes to ××yuan.3、 Would you like the amount maunt on the same bill or separately ? sepritli4、 Im afraid we plus pls 15% serve charge ? t:d5、 This is your change ,15 Yuan .6、 Thank you very much! Its 198 Yuan in total . tutl7、 Would you like to put it on your hotel bill ?8、 Could you just sign sain here ,please ?9、 Could o see the bill now ,please?10、 Here it is ,sir .11、 How much is that ?12、 That will be 80 yuan .13、 Waiter weit, the bill ,please .14、 Yes , Ill be along in a moment .Heres your bill .Its 289 yuan .15、 Whats this for ?16、 Thats for the wine . wain17、 Whats your room number ?18、 Could you just sign sain here ,please ?19、 Credit kredit card or Cash ?20、 This is on the house ,sir.21、 Thank you ,sir .I hope you enjoyed your finner . fainait 送客服务1、 Please dont leave anything behind . bihaind2、 Mind maind your step !3、 Thank you for you coming and hope to see you again .4、 Please dont forget your clothes ! kluðz5、 Is it your coat ? kut6、 Please mind your step . step 失物寻求1、I lost my wallet w:lit /passport . p:sp:t2、Why dont you check tek the counter? kaunt3、What can I do for you ,sir ?4、Regretfully ri'gretfli not .Why dont you leave your phone number ?If we see it ,well contact kntækt with you immediately . imi:ditli5、Yes , We did see one .Passport (护照) p:sp:t 快餐Fast food服务1、 Could you help you ?2、 What would you like ?3、 Maximum mæksimm ,medium mi:dim or minimum minimm?4、 Here or to go ？5、 50 RMB in total tutl,please .6、 Anything else ?7、 Please put the number card on your table .Well bring your meal to you when its ready .8、 Please help yourself with the drinks .9、 Would you like a try our new product prdkt.?10、 Next ,please.11、 Thatll be all .12、 How old is your son? sn 自助餐buffet  bfit服务1、 We serve buffet 【bfit】here .2、 Our buffet price prais is 50 yuan each i:t cover . kv3、 Please help yourselves to the buffet .4、 Thank you for your prompt  prmpt. 早餐breakfast  brekfst服务1、 Coffee or tea ,please ?2、 How would you like your eggs ?3、 Orange juice ,pineapple painæpl juice ,or tomato juice ?4、 Would you like your coffee now ?5、 I hope you enjoy your breakfast .6、 Ill bring them to you right away .7、 I want fried fraid eggs ,sunny sni side said up .Canned kæn juice 罐头果汁Fresh fre juice 新鲜果汁Fried eggs 煎蛋Sunny-side up 只煎一面Over easy 两面煎半熟Over hardh:d两面全熟 Boiled bil eggs 带壳水煮蛋Poachedput eggs 去壳水煮蛋 Scrambled skræmbl eggs 炒蛋 Ham hæm火腿 Bacon beikn熏肉 Sausage  s:sid腊肠 Pepper pep胡椒 国外Tea 通常指红茶而言，如要绿茶则指明green tea . 烧烤barbecue  b:bikju:服务1、 Welcome to beihai Barbecue. b:bikju:2、 We provide prvaid all kinds of food for grilling . gril3、 Would you like some meat mi:t or vegetables ?4、 Can you bring us more pepper pep?5、 Yes ,madam mædm,I will take it immediately .  imi:ditli6、 Is there anything special? spel7、 It sounds saund good. I will have it . 火锅Hot pot服务1、 In many areas ri,hot pot meals are often eaten i:tn in the winter . wint2、 It consists knsist of a simmering sim metal metl pot pt of stock  stk at the center sent of the dining table .3、 Whine the hot pot is kept simmering sim,ingredients ingri:dint are placed  pleis into the pot pt and are cooked at the table .4、 Typical tipikl hot pot dishes include inklu:d thinly ili sliced slais meat ,leafy li:fi vegetables ,wontons ,egg dumplings ,and seafood .5、 The cooked food is usually  ju:uli eaten i:tn with a dipping dip sauce . s:s6、 We have three kind of soup base beis,spicy 'spaisi,pure  pju and combo  kmbu,which do you like ?7、 Just turn the gas gæs off .8、 Any meat and vegetables?Hot pot pt火锅，起源于东汉时代。 酒吧 b:服务1、 What can I make for you tonight ?2、 Straight streit or on the rock ?3、 Keep the change . teind4、 Icy aisi or of a normal n:ml temperature? temp()rit5、 I dont believe we know that one .6、 Bottled btl or draught ? dr:ft 咖啡coffee  kfi服务1、You can get an internet connection . knekn2、 We have a wireless wails connection . knekn3、 Would you like another c