六西格玛管理介绍(英文版).pptx
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1、Welcome to a presentationon Six SigmaTM 2002年年1月月12日日What are your ExpectationsWhat are your Expectations? ?I would like to capture your I would like to capture your expectations for the day?expectations for the day?AgendaAlliance PartnershipsMASET, LLC. and MotorolaMaset areas of expertiseQuality(S
2、ix Sigma)Quality(Six Sigma)Cycle timeCycle time eduction eductionLeadershipLeadershipCultural changeCultural changeProject ManagementProject ManagementSupply chain ManagementSupply chain ManagementFacilitationFacilitationTrainingTrainingDemystifying Six SigmaWhat does Six Sigma mean to you ?Many dif
3、ferent definitions exist.I will try to address three this morningSix sigma as a statistical termNormal DistributionStandard deviation68.27 %15.865%15.865%Six sigam as a statistical term Values of a standard deviation one sigma = 68.27 %317,311 ppm two sigma =95.45 %45,500 ppmthree sigma=99.73 %27,00
4、0 ppm six sigma=99.999999 % 1.96 ppbSix sigma as a quality term Invented by motorola in the mid 80s Service marked and registered by Motorola Accepted by all countries Accepted by all organization-1.5 Mean +1.5 Virtually no defects(3.4 ppm) LowerSpecifacationlimitupperSpecifacationlimit-6 -5 -4 -3 -
5、2 -1 0+1 +2 +3 +4 +5 +6 Allow s for variation in measurement1.5 Sigma shift+-Virtually no defects (3.4 ppm) Six sigma as a quality termSix Sigma= 3.4 ppm defectiveSix sigma is a way to change an organizations cultureProvides a means of deliveringProvides a means of delivering Total customer satisfac
6、tion Total customer satisfaction Focuses everyone in the organization on the Focuses everyone in the organization on the same objectivesame objectiveDefinition of defectDefect are goodDefect are good! !“Associates need to feel comfortable in identifying and reporting defects.”The effects of defectsE
7、 Every occurrence of a defect within very occurrence of a defect within the process requires time to the process requires time to inspect,fix,and re-inspect.inspect,fix,and re-inspect.Average cycle time is directly Average cycle time is directly proportional to the total number of proportional to th
8、e total number of defects in the process.defects in the process.Welcome toMotorolasQuality StoryCultureCulture guides the enterprises Day-To-Day behaviorThe nature of cultureThere is no such thing as “Were different”WEREDIFFERENTFunctions in a typical organizationThe evolution of motorolas quality c
9、uluture1979 “Our quality stinks”1980 corporate quality officer named1981 motorola training & education center(Mtec) established 1985communications sector begins total defects per unit measurement(TDU)1986 - july manufactured products1987 - november sales orders1986chairman changes agenda of customer
10、 visits1987 created “the card”Evolution continuesEvolution continues! !1987 Corporation adipts six sigma 2 year- 10 x; 4 year- 100 x uality improvement1988 Six sigma by 1992 goal is set1988Malcolm baldrige nation quality awardMapped ISO 9001 into quality system review(QSR)199210 x redustion in defec
11、t eveery 2 yearscustomer satisfaction metrics 10 x timesimprovement in cycle time in 5 yearsChanged measurement base to parts per billion1994 Enterprise ISO registtation launched1998 Corporate renewal1999 Rules of Engagement balanced score card Performance Excellence Personal CommitmentEvolution con
12、tinuesEvolution continues! !How many objectives are there How many objectives are there in your organization?in your organization?Key beliefsKey beliefs h how we will always actow we will always actConstant respect for Constant respect for peoplepeopleUncompromising integrityUncompromising integrity
13、KEY GOALSKEY GOALS what we must accomplishwhat we must accomplishBest in classBest in classPeoplePeopleMarktingMarktingTechnologyTechnologyProducts:softwarehardware andProducts:softwarehardware and systemssystemsM ManufactionanufactionS ServiceerviceI Increased global market ncreased global market s
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