服务人员英语礼貌用语30句(共23页).doc

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1、精选优质文档-倾情为你奉上服务人员英语礼貌用语30句1早晨好。中午好。晚上好。 Goodmorning/afternoon/evening. 2欢迎您光临我们饭店。 WelcometoourHotel. 3旅游愉快吗？ Didyouhaveanicetrip? 4我是接待员/服务员。 Iamreceptionist.(waiterwaitress) 5需要我帮忙吗? Whatcanldoforyon? 6请稍等一会儿。 Justamoment,please. 7很高兴为您服务。 Iamalwaysatyourservice 8希望您在这里住得愉快。 Ihopeyouwillenjoyyours

2、taywithushere. 9对不起，给您添麻烦。 Iamverysorrytohavecausedyousomuchtrouble. 10.如果您需要什么帮助，请及时告诉我。 Justletmeknowifthereisanything.Icandoforyou. 11这边请。 Thisway，please 12.请走这边。 Wouldyoucaretostepthisway，please? 13不客气。 Youarewelcome“NotatallIt“smypleasure 14.为宾客服务是我们的荣幸。 It“sourpleasuretoserveourguests 15您先请。请跟

3、我来。 AfteryouFollowme,please. 16对不起，我马上就过来。 Excuseme，Iwillbewithyouinaminute. 17能告诉我您的姓名吗? Maylhaveyourname? 18对不起，止您久等了； Sorrytohavekeptyourwaiting. 19您能填一下这张表吗? Wouldyoupleasefillinthisform? 20您如何付账，是现金还是信用卡? Howareyougoingtopay，incashorbycreditcard? 21对不起，我能进来吗? Excuseme，maylcomein? 22.一直往前走。向左转、向

4、右转。 GostraightaheadTurnleft,turnright. 23您可以坐这部电梯到客房； Youmaygotoyourroombythiselevator. 24我马上为您查一下。 Letmehaveacheekforyou. 25请坐。 Takeaseatplease 26我来为您指路。 I“llshowyoutheway 27祝您旅途愉快。 Haveagoodtrip 28祝您生意兴隆。 Iwishyouagoodbusiness 29.欢迎您下次再来。 Youarewelcometostaywithusnexttime 30希望再次为您服务。 Iamlookingfor

5、wardtoservingyouonceagain英语服务用语一览 饭庄restaurant酒吧bar 糖sugar 小吃部、食堂cafeteria 牛肉beef 食堂diningroom 牛排beefsteak 午餐会luncheonparty 小牛肉veal 咖啡馆cafe 牛肚fripe 茶馆teahouse 羊肉mutton 菜单menu 猪肉pork 回民菜馆moslem 猪排porkchop 面包bread 猪肘子porkshoulder 米饭rice 火腿ham 炒饭friedrice 咸肉bacon 馒头steamedbun;steamedbread 香肠sausage 面条n

6、oodles 鸡肉chicken 汉堡包hamburger 烤鸭roastduck 三明治、夹肉面包sandwich 鹅goose 奶酪cheese 海味seafood 蛋糕cake 大虾prawn 奶油蛋糕creamcake 鱼fish 布丁pudding 鲤鱼carp 沙丁鱼sardine 旅馆hotel,inn 蛋egg 接待处reception 炒鸡蛋scrambledegg 问讯处information 什锦小吃assortedappetizers 电梯lift;elevator 沙拉salad 衣帽间cloakroom 水果沙拉fruitsalad 男盥洗室mensroom 意大利

7、面条spaghetti 女盥洗室womensroom 汤soup 一层firstfloor 清汤clearsoup 二层secondfloor 肉汤broth 十一层eleventhfloor 罗宋汤russiansoup 洗衣房laundry西红柿汤tomatosoup 洗衣袋laundrybag 苹果apple 洗衣液shampoo 梨pear 服务到房间roomservice 橘子orange 搬运行李工porter 蜜橘mandarinorange 大厅门厅lobby 香蕉banana 购物中心shoppingcenter 西瓜watermelon 商店store 桃peach 理发(

8、女)hair-dressing 咖啡coffee 理发(男)haircut 葡萄grape 诊疗室clinic 无奶咖啡blackcoffee 路road 茶tea 街street 加奶咖啡whitecoffee 大道avenue 红茶blacktea 小巷lane 牛奶milk 斑马线zebra 绿茶greentea 人行道sidewalk 矿泉水mineralwater 此路不通nothoroughfare 橘子水orangeade 公共汽车bus 果汁fruitjuice 公共车站busstop 电车tram 冰激凌icecream 电车站tramstop 啤酒beer 出租车taxic

9、ab 生啤draughtbeer 地铁subway,tube 葡萄酒、甜酒wine 火车rail,railway 香槟champagne 火车站railwaystation 烈酒liquor,spirits 售票处ticketoffice,booking 胡椒pepper 单(双)程票single(return)ticket 辣椒chilli 候车室waitingroom 站台票platformticket 寄包裹处parcelservice 餐车diningcar 汇款处remittancecounter 邮局postoffice 打电报处telegraphcounter 邮票stamp 邮

10、箱mailbox 信件letter 电话telephone星级酒店初级英语服务用语1) Words and expressions for daily use(日常用语) after在之后 assure保证 about关于 afraid害怕 against与相对的 anything任何事 beg乞求 before在之前 behind在后面 begin开始 bitter苦的 bother打扰 book书，预定 ceiling天花板 clock钟 congratulations祝贺 Christmas圣诞 color颜色 complaint投诉 call呼叫，电话dark黑的，暗的 discoun

11、t折扣 direction方向 downstairs下楼 day天，日子 date日期 delicious美味的 end终点 enjoy喜欢，享受 excuse借口 for为fully满的 greeting问候 good好的 guest客人 give给 get得到，达到 go去half半 how怎样 hotel酒店 happy高兴，快乐的 hope希望 house房子 hot热的 here这里 hour小时 help帮助 have有 it它 interrupt打扰know知道 think想 like喜欢 leave离开 last最后的，最近的 light灯，淡的 long长的 left左边 m

12、eet认识 massage按摩 message信息 mind介意，思想 madam女士 may也许 minute分钟 matter事件，麻烦 month月 meal餐number数字 name名字 night夜晚 nice美好的 now现在的 on在之上 order点单 pardon原谅，重复 point点 percent百分比 past过去的 pleasure愉快，荣幸 quarter一刻，季度 regulations规章 report报告 right对的，右边的 room房间 second秒，第二 stay停留 same一样的 season季节 sweet甜的 sour酸的 salty咸的

13、 signature签名 sign信号，签 side边 see看见 service服务 step脚步，台阶 smoke烟，抽烟 sir先生tell告诉 table桌子 this这个 that那个 turn转弯 tour旅行 today今天 tomorrow明天 time时间 too也 taste品尝，品位 terrible糟糕的 take拿，取upstairs上楼 week星期 weekend周末 way路 worry担心 will将 wait等待 welcome欢迎 weather天气 yesterday昨天 year年2) Greetings 问候How do you do!Good mo

14、rning/afternoon/evening!How are you (doing)?Nice to meet/see you!Welcome to Hongfu Hotel!3) Asking & inquiring 征询用语Would you like to leave a message? 您需要留口信么？I beg your pardon? 您能再说一遍么？What do you think of our service? 您觉得我们的服务怎么样？May I know your name/room number? 能告诉我您的名字/房号么？May I take your order

15、now? 现在可以点菜了么？May I have your signature please?/Please sign here.请签字。4) Arousing attention 提醒用语Mind your step. 请走好。After you. 您先请。Please dont leave anything behind.请带好您的随身物品。Please dont smoke here.这里不允许吸烟。Here you are. 给您。Be aware of the ceiling, sir.小心头顶，先生。5) Expressing good wishes祝福用语Congratulati

16、ons! 祝贺你！Merry Christmas! 圣诞快乐！Happy new year! 新年快乐！Have a good time!祝您愉快！Have a nice trip!祝您旅途愉快！Enjoy your stay！祝您住宿愉快！6)Service sentences 服务用语Im at your service. 乐意为您效劳。Excuse me.打扰了。May I help you? 我能帮您吗？Its my pleasure.这是我的荣幸。What can I do for you?有什么可以为您效劳？Sorry to interrupt you.对不起，打扰一下。Servi

17、ce hours are:7:00-23:00.我们的营业时间是7:00到23:00。7) Expressing thanks 致谢Thank you. 谢谢你！Thank you very much.非常感谢！Thank you for telling us. 谢谢您告诉我们！Thank you for waiting. 谢谢您的等待！Answer回答：You are welcome. My pleasure.8) Apologizing致歉I beg your pardon, sir. （请客人重复时）Excuse me for interrupting. (不得以打扰客人时).Sorry

18、 to have bothered you (打扰客人后).Im sorry, A guest is waiting for me (中止谈话时用).Im sorry, The house is fully booked.（客满时用）Answer回答：Thats all right. It doesnt matter.9) Farewell 告别Good bye!See you!Good night! 晚安！Hope to see you again! 欢迎下次光临！10) Directions 有关方向的表达How can I get to the ?去XXX怎么走？Go upstairs/

19、downstairs.上/下楼。Its on the second (third) floor.在二楼。This way, please. 请这边走。Turn left /right. 左/右转。It will be on your right hand side. 在您的右手边。11) About complaints 处理投诉用语Dont worry. 不要担心。I apologize for this. 我为此事道歉。Im afraid its against the hotels regulations. 对不起，这不符合酒店的规定。Ill report it to our manag

20、er. 我会把此事报告给经理。I assure you it wont happen again. 我保证此事决不会再次发生。Well give you a 10%(ten percent ) discount. 我们会给您打九折。Ill look into the matter. 我会调查一下。It wont be too long, sir. 时间不会太长的，先生。二) 迎宾(1) Good morning/afternoon/evening.Welcome to our restaurant.早上(中午、晚上)好，欢迎光临。(2) May I help you, sir/madam?我能

21、为您做什么，先生/女士？(3) Do you have a reservation, sir/madam?请问您有预订吗，先生/女士？(三) 点菜(1) Are you ready to order now?请问可以为您点菜了吗？(2) May I take your order now？请问可以为您点菜了吗？(3) What would you like to start?请问先给您上些什么？(四) 征询意见(1) Is everything to your satisfaction?请问您对一切还满意吗？(2) Is everything all right with your meal?

22、请问您对用餐还满意吗？(3) Would you care for another drink?请问您还需要一杯饮料吗？(五) 致歉(1) Im terribly sorry for such a mistake.我为这样的鲁莽向您道歉。(2) Im terribly sorry, sir/madam. I must apologize.实在对不起，先生/女士，我很抱歉。(3) Is there anything else I can do?我还能为您做些什么？(六) 结账(1) Would you like to have the bill now?请问您是现在结账吗？(2) Would y

23、ou like to pay cash or by credit card?请问您是付现金还是用信用卡？(七) 送客(1) Thank you, sir/madam. We hope to see you again.感谢光临，先生/女士，希望再次为您服务。(2) Glad you enjoyed your meal. Good bye.很高兴您用餐愉快，再见。（六）餐饮部职位词汇酒店餐饮服务常用英语(上)1) What time would you like your table? 您什么时间需要这张餐桌呢？2) A table for two? 你们是两个人吗？3) For how man

24、y? 几个人？4) Whos the reservation for? 您为谁预订？5) You can sit where you like. 您可以随便坐。6) Is this table suitable? 这张桌子合适吗？7) The waitress will be here in a few minutes. 服务员马上就来。8) Im sorry, there arent any tables left now. 对不起，没有空桌子了。9) Im sorry,the restaurant is full now. 对不起，现在餐厅已坐满。10) We can seat you i

25、n twenty minutes. 二十他钟后才能安排您入座。11) Have you been served? 有人为您服务了吗？12) Do you have a reservation, sir? 先生，您预订了吗？13) Would you come with me, please? 请跟我来，好吗？14) Could you please come with me,please? 请随我来，好吗？15) Please step this way. 这边请。16) Would you like to sit near the window? 您喜欢靠窗坐吗？17) Where woul

26、d you like to sit? 您希望坐在哪儿呢？18) Ill be with you in a minute. 我马上就来。19) Would you mind sitting here in the corner? 靠角坐您不介意吧？20) We are open from 6 in the morning to 11 in the evening. 我们的营业时间是从早上6：00到晚上11：00。21) We serve 24 hours. 我们24小时营业。22) We are open round the clock. 我们昼夜营业。23) Service hours are

27、:7:00 a.m. to 9:00 a.m. for breakfast; 11:30 a.m. to 1:30 p.m. for lunch ; 6:30 p.m.to8:30p.m. for dinner.餐厅供应时间是：早饭：7：00到9：00；午饭：11：30到下午1：30；晚饭：6：30到8：30酒店餐饮服务常用英语(中)1) May I have your name, please? 请问您的姓名。2) Can you give me your name,please? 我可以问您的姓名吗？3) Heres the menu. 这是菜单。4) Ill bring you the

28、menu,sir. 先生，我给您拿菜单。5) Here are the menu and wine list. 这是菜单和酒单。6) Are you ready to order? 您现在点菜吗？7) Would you like to order now? 您现在点菜吗？8) May I take your order now? 您现在可以点菜了吗？9) What have you decided on? 您决定吃什么了吗？10) Would you like Chinese food or Western food? 您要吃中餐还是西餐？11) What would you like? 您

29、想吃点什么？12) What would you like to start with? 您先来点什么？13) What would you like to follow? 您下一道菜点什么呢？14) Would you like something to drink? 您想喝点什么吗？15) What would you like for a drink? 您想喝什么？16) Would you like to order aperitif? 想要点开胃酒吗？17) Would you like an aperitif before lunch? 饭前您想吃点开胃的东西吗？18) What

30、kind of drink would you like ? 您要点什么饮料。19) What kind of juice do you want? 您要茶还是咖啡？20) Will you have tea or coffee? 你要喝茶还是咖啡？21) Do you like your coffee,black or white? 您喜欢清咖啡还是牛奶咖啡？22) Would you like green tea or black tea? 您喜欢绿茶还是红茶？23) Would you like to try MaoTaithe best Chinese spirits? 您想尝尝中国最

31、好的酒茅台酒吗？24) Would you prefer Shanghai cocktail? 您喜欢上海鸡尾酒吗？25) Why dont you try a glass of dry white wine? 干吗不尝一杯干白葡萄酒吗？26) What kind of Chinese food do you want? 您想吃哪种中国食物？27) What kind of vegetables would you like? 您想吃什么蔬菜。28) We have steak,roast chicken and vegetables today. 我们今天供应牛排，烤鸡和蔬菜。29) Tod

32、ays special is roast leg of lamb. 今天的特别菜是烤羊腿。30) Everything is a la carte. 这里只能点菜。31) Would you like to dine a la carte or table dhote? 您是吃点菜还是公司菜。32) We have a buffet. You can have all you want for $ 10. 我们有自助餐，您交十元钱可以随便吃。33) How would you like your eggs? 您喜欢几成熟的鸡蛋？34) How would you like your strea

33、k, well done,medium or rare?您喜欢几成熟的牛排，是熟透的，还是适中的，还是半生的？35) How about trying some lobster? 您是不是尝一尝大虾？36) I suggest you have a taste of Sichuan dishes. 我建议您尝尝四川菜。37) Id recommend this dish to you. 我愿意向您推荐一个菜。38) Im sure youll enjoy it. 我肯定您会喜欢它。39) Its delicious and worth a try. 它鲜美可口，值得一尝。40) Im sorry,there are no chops left. 对不起，没有排骨了。41) We havent any more lobster today. 今天的大虾已