银行英语口语大全(共16页).doc

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1、精选优质文档-倾情为你奉上银行英语口语（1）前台咨询：Good morning, sir, what can I do for you?您好，先生，我能为您做点什么呢？ I want to exchange some money/ open an account/ apply for a credit card. 我想兑换一些钱/ 开个账户/ 办张信用卡。Did you bring your ID?带身份证了么？Excuse me, could you tell me where is the counter for remittance（汇款）?请问，哪个窗口能办理汇款？Well, plea

2、se go to counter（柜台，窗口）No. 4. 请您到4号窗口办理。This is your number slip（叫号单），you may sit in the rest area, and wait a moment.这是您的叫号单，请到休息区稍候。Fill in this application form and line up at Window 2, please.填一下这张申请表，然后去二号窗口排队就可以了。（2）排队等候：Hey mister. What are you doing? Why dont you wait in line? 嘿，这位先生，你干吗？怎么不

3、排队？Im sorry; I was here first, but then the clerk told me I need to go get my ID, so不好意思。我其实来得挺早的，但这儿的职员让我去拿身份证，所以Sorry, I need the money fast. My mother is in the hospital.对不起，我急着用钱。我母亲要住院。Even so, thats your own carelessness. You cant jump the line while others are waiting. 那也得怪你自己粗心。别人都排队，不能就你自己插

4、队啊。Im sorry, I didnt know you were in urgent need of money. 不好意思，我不知道你急用钱。It doesnt matter. Anyway, the rules must be followed. I will go back to the end of the line.没关系。不管怎么说，还是该按规定来。我这就站到队尾去。（3）开户及存款：Good morning, sir/ madam! 早上好，先生/ 女士！Id like to open a savings account and deposit some money.我想开个

5、储蓄帐户然后存些钱进去。Current or fixed accounts？活期还是定期账户？I think Ill open a current account.那我还是开个活期账户吧。Ok. Do you have ID card on you?您带身份证了吗？Yes. 带了。Good. Please fill out this deposit slip（存款单）and show me your ID card. 好的，请填写这张存款单然后将您的身份证给我。Here you are! 给你！Please choose a pass code of six numbers and confi

6、rm it.请输入六位数的密码并确认。Alright! 好的。Ok，everything is done. Here is your bankbook（存折） and ID card. Please receive well.办好了，这是您的存折和身份证，请收好！Thank you very much. 谢谢。Its my pleasure. Thank you for your presence. Goodbye.不客气。感谢您的光临，再见。（4）取款Sir/ Madam, how much do you want to draw?先生/ 女士，您要取多少钱？800 yuan/ dollar

7、s, please.800块/ 美元，谢谢。Please enter your pin number.请输入您的密码。（密码输入中）Im sorry. The number is not correct.很抱歉，密码输入错误I cant remember it exactly. Let me see. Is this number correct?我有点想不起来了。让我再想想，这个号码对吗？Its correct now. 这次对了。Would you please tell the balance（余额）in my account?请问我账上还有多少钱？Yes, sir. Your bala

8、nce is 11000 yuan / dollars.您账上的余额是11000块/ 美元。Excuse me，whats the interest rate（利率）for the savings account?请问储蓄存款利率是多少？The interest on a currency account is 0.72% per annum, the interest rate for a three-month deposit is 3.33% per annum（每年）, for six-month 3.78%, for one year 3.78%. You may get the d

9、etailed information from that bulletin board（公告屏）or our online banking（网上银行）.活期年息为0.72%，三个月定期利率为3.33%，半年定期利率为3.78%，一年定期利率为4.14%。其他的您也可以看看那里的公告屏，或者登录我行的网站查询详细的情况。Many thanks. 谢谢。Fill out a withdrawal form (取款单), please.请填写这张取款单。OK. 好的。And please sign your name here. 然后请在此处签上您的名字。Alright！好的。Here is yo

10、ur money. Please check it and receive well. 这是您的钱，请收好点清。Thank you very much. 谢谢。Its my pleasure. Thank you for your presence. Goodbye.不客气。感谢您的光临，再见。（5）兑换货币Is there anything I can do for you?我能帮您什么忙吗?Can I exchange some money here?我可以在这里兑换钱吗？Certainly, what kind of currency（货币）do you want to change?当

11、然可以。您要换哪种货币？I want to exchange some RMB for Euro/ Dollard / Pound, please.我想用人民币换欧元。Whats the amount youd like to change?好的，您要兑换多少呢？One thousand Euros. By the way, whats the exchange rate（汇率）for Euro?1000欧元。顺便问下，欧元的汇率是多少？Its RMB10.7 for 1 Euro.欧元兑人民币是1比10.7Oh, I see. 哦，我明白了。Please fill out this exch

12、ange memo（兑换单）in duplicate, your name and the amount you want to change.请填写这张兑换单，填写您的名字和要兑换的金额，一式两联Will you please show me your passport?您能出示一下护照吗？Yes. Here it is. 好的，给您。Ok，your RMB10700 is changed into EUR1000. Here are the notes（纸钞）and also your passport. Please check them.您的10700元兑成1000欧元，这是您的钱和护

13、照，请核对。That is correct. Thank you. 没错。谢谢This is the exchange memo for your reference.兑换单给您留底。Thank you very much. 谢谢。You are welcome. 欢迎再来。（6）购买旅行支票Good morning! May I help you?早上好!有什么事情需要我帮忙吗?Yes，Id like to buy four hundred dollars worth of travelers checks, please 我想购买四百美元的旅行支票。Yes, sir. In what de

14、nomination（钱的面额）?好的,先生.要哪种面额货币?Four fifties and the rest tens.四张五十元的,剩下的十元的。Please sign on the top line, sir. When you need to cash the travelers checks，countersign on the bottom line.先生,请在顶端线上签名。如果您想兑现旅行支票,请在底线复签。 Ok！ 好的。 By the way, can you tell me how to spend travelers checks in China?你能告诉我在中国如何

15、使用旅行支票吗?Well, you can cash them in any bank, big hotel or big restaurant if you eat there, or you can purchase goods with them in big department stores. Its easy to cash them.您可在银行,大宾馆兑现,去大饭店用餐时, 或是到大商场购物时都可以使用，兑现很容易的。But do I have to come back here if the checks are lost or stolen但是如支票丢失或被窃我得回来吗？No

16、, sir. You just make a phone call to 0898-.不必,先生.您只要打个电话,号码为0898-。Then what? 接下来呢?Well direct you to the nearest location where you can get a full refund or new checks.我们会告诉您到最近的某个地点，去领取全额退款或领取新支票。Thank you. Ill feel a lot more comfortable with travelers checks than with cash when Im out. Goodbye.谢谢

17、，我觉得携带旅行支票外出比带现金要轻松得多。再见！（7）兑现旅行支票Good afternoon! May I help you?下午好，您有事需要帮忙吗？ Yes, I need some more cash for my visit in China. May I cash a travelers check here?是的，我需要些现金，在中国观光时使用。我能在这儿兑现旅行支票吗？Of course. How much do you want to cash?当然，您打算兑现多少呢？Well, I want to cash these three checks for $100 each

18、, I think that will be enough.那么，请把每张100美圆的3张支票兑现，我想该够用了。Ok，would you please countersign（复签） them here?好的，请您将支票复签一下。Its done. Here you are.签好了,给你。And your passport number, please?还有您的护照号码是多少?It is B. 是B。Thank you. 谢谢。（8）汇入汇款Excuse me, could you tell me where is the counter for inward remittance（汇入款）

19、?请问,哪里是汇入款柜?Yes, here it is, sir. What can I do for you?这里就是,先生.要我帮你做什么?My name is John Jones.我的名字是约翰.琼斯.Im expecting a hundred pound remittance from London. Has it arrived?我在等一笔伦敦寄予来的一百英镑的汇款, 款到了吗?Ill check our records, sir. But may I ask you to write down your name on this piece of paper?先生,我查查我们的

20、记录，但请您把名字写在这张纸上,行吗?All right. 好的。Mr. John Jones, sir? 约翰.琼斯先生吗,先生?Yes. 是的。One moment please while I check our records.请等一会儿,我查查看.Yes, your money has arrived. Its one hundred pounds.噢,您的汇款已经到了,是一百英镑。Weve made a credit entry to your account.我们已记入在您的账户上了。Thats good! 好极了。How would you like to have it, s

21、ir?您想怎样支取这笔款呢,先生?Id like five travelers checks of twenty pounds each.我想要五张面额为二十英镑的旅行支票.Ok. Here are your checks. Have a nice day！好的.这是您的支票。祝您度过愉快的一天！Thank you. And you too!谢谢，也祝你今天愉快！（9）汇出汇款I need to remit（汇款）some money to the UK. Can you do that here?我想汇些钱到英国,是在这儿办理吗?Yes, sir. How much would you li

22、ke to remit?是的,先生.您要汇多少?I want to remit GBP500（五百英镑）to my mother in London.我要寄500英镑去伦敦给我妈妈。Can I buy pounds sterling（英镑）from you here?我可以在你们这儿买英镑寄给她吗?Certainly. 当然可以。If your mother has an account with some bank in London, we could send a payment order to that bank，and instruct them to credit five hu

23、ndred pounds to your mothers account.假如您的母亲在伦敦某个银行有账户, 我们可以发一个付款指令给那家银行,指示他们在您母亲的账户上增加五百英镑。That sounds good. It would save me much trouble.好极了,这可免去我许多麻烦。Here is the application form for remittance. Please fill up the name and address of the beneficiary, the name of the bank, your present address her

24、e at the bottom. Be sure everything is clearly written.这是汇款申请书,请填上受益人的姓名和地址,并在下面写上银行名称及您现在的地址务必都要写清楚。OK. Well, what does it mean for T/T,M/T and D/D?好的,嗯,T/T,M/T和D/D表示什么意思?Let me explain them to you. T/T means telegraphic transfer, M/T mail transfer and D/D demand draft. Please tick off the one that

25、 you want.让我来给您解释。T/T就是电汇, M/T是信汇, 而D/D是票汇，请在您选的方式旁打勾。I see. Id like to choose mail transfer.我明白了.我想用信汇方式寄。Now, here it is. Is it OK? 好了,给您.行吗?Yes, its OK.好,行了。（10）办理ATM卡Hi, I want to apply for an ATM card.你好，我想办张一卡通。OK. Have you filled out the form?好的。您填好单子了吗？Yes, here you go, and this is my passpo

26、rt.填好了，给你，还有我的护照。The minimum deposit for an ATM card is 10 yuan. How much would you like to deposit?一卡通最低存款十元。您要存多少钱？200 yuan. Heres the money.存两百吧。给你钱。Please enter a passwordAgainSign your name at the bottom, please. 请输入您的密码请再次输入请您在底下签名。OK. Is there an annual fee? 好。请问一卡通有年费吗?Yes, 10 yuan a year. Herere your card and passport. Thank you and have a nice day. 有，年费十元。这是您的卡和护照。谢谢您，祝您愉快！专心-专注-专业