8D报告中英文版(共2页).doc

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1、精选优质文档-倾情为你奉上8D REPORTPlant ( use SAP plant codes)公司（采用工厂代码）Notification #投诉号Customer客户Customer complaint #客户抱怨编号Originator编制Sales Order/PO #销售订单号Date: 日期Date Due:截止日期Product(s) Affected涉及产品S/N (If Applicable)产品序列号（如果需要）Supplier供应商Supplier Part Number供应商产品编号Material (if applicable)原材料（如果需要）Supplier

2、CAR 供应商8D Internal CAR 内部8D Inter-Entity CAR 内部个体8D Customer CAR 客户（外部）8D1. CAR Team Members: (team members assigned to investigate and resolve the CAR issue)纠正预防措施团队成员（确定团队成员调查和分析问题）2.Problem Description: (from the CAR Team)问题描述（通过CAR团队得知）Photo, sketch or data describing the issue: (from discovery

3、of issue and CAR Team investigation)通过照片，草图或者数据来描述问题（通过问题发现和团队调查）3 Containment Actions: (by CAR Team organization)紧急措施（通过团队讨论）4 Potential Root Causes: (that may have caused the CAR issue)潜在根本原因（可能导致问题发生的原因）5.Verify Root Causes by Audit: (audit the process where the issue occurred to verify you have

4、identified the real root cause. WHO,WHAT,WHERE,WHEN,HOW. Provide evidence to support the most likely root cause) 调查来证实根本原因（调查整个过程，问题发生以正式找到真正的根本原因，5W分析，提供证据来验证最有可能的根本原因） 6: Immediate Corrective Actions: (Define and implement short-term actions that will protect the customer from the problem until pe

5、rmanent corrective action is implemented. Provide evidence of the effectiveness of these actions WHO,WHAT,WHERE,WHEN,HOW)紧急措施（在永久预防措施施行前，定义和实行短期行动来防止不良流动到客户处。提供有关5W行动改进的有效证据）7: Long term Preventative Actions: (Define and implement the permanent corrective actions needed. Choose on-going controls to

6、insure the root cause is eliminated. Once in production, monitor the long-term effects and implement additional controls as necessary. WHO,WHAT,WHERE,WHEN,HOW)长期对策：（定义和实行永久预防措施，通过持续改进的方法控制根本原因不再发生。如果有需要的话，采用另外的方法来长期监控以证实长期措施的有效性） 8: Verify Preventative Action through Audit and control of Quality Doc

7、umentation: (Modify specifications, update training, review work flow, improve practices and procedures to prevent recurrence of this and all similar problems. WHO,WHAT,WHERE,WHEN,HOW)确认长期对策的有效性（更改规范，更新培训，回顾工作流程，优化操作和流程来防止此类问题的再次发生，5W）FMEA results (If applicable): (Demonstrate that a measurable impr

8、ovement has been made in the process FMEA 评分（如果需要）（证明重大的改善已经在过程中实行，并有很大改进）RPN score (FMEA)风险指数得分（FMEA）Before之前After以后Severity严重度Occurrence发生率Detection可探测性Severity严重度Occurrence发生率Detection可探测性Conclusion: 结论- We accept the customer compliant. 我们接受客户抱怨Process for Approval. (CAR) Quality Engineer to set up meeting with Approval team.通过过程（纠正预防措施）质量工程师召集通过小组，举行会议8D Approval ProcessTitleNameDate专心-专注-专业