星级酒店服务指南(中英文版)(共27页).doc

《星级酒店服务指南(中英文版)(共27页).doc》由会员分享，可在线阅读，更多相关《星级酒店服务指南(中英文版)(共27页).doc（27页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、精选优质文档-倾情为你奉上银盛国际酒店服务指南银盛国际 风景独好目 录总经理致辞 大堂服务GRAND LOBBY SERVICES 1大堂经理 Assistant Manager 2问讯留言 Information Message 3预订接待 Reservation Reception 4收银结账 Cashier 5信用卡 Credit Card 6退房时间 Check-out Time 7客房门卡 Room Card 8行李服务 Luggage Service 9大堂保险箱 Lobby Safe box 10商务中心 Business Center 11商场 Shopping Center

2、12残疾人士设施 Handicapped Facilities 13着装 Dressing14停车 Parking客房服务GUEST ROOM SERVICES1 客房中心 Housekeeping Center 2 房间清洁服务 Room Cleaning 3 房间夜床服务 Turn-down Service 4 洗衣服务 Laundry Service 5 小酒吧 Mini-Bar 6 房间加床服务 Extra Bed 7 送餐服务 Room Service 8 擦鞋服务 Shoes-shine Service 9 叫醒服务 Wake-up Call 10饮用水 Drinking Wate

3、r 11电话 Telephone 12电吹风 Hair Dryer 13冰块 Ice Cube 14电熨斗/烫衣板 Iron / Iron Board 15房间保密/电话免打扰 Keep the Room Number Secret/Avoid Being Disturbed 16失物招领 Lost And Found 17电视节目 TV Channel 18网上漫游 Internet Service 19空气调节 Air Conditioner 20电源总开关 Energy Saver 21电源说明 Power Supply 22无烟楼层 Non-smoking floor 23紧急情况 E

4、mergency 餐饮服务FOOD & BEVERAGE SERVICES1 宴会预订 Banquet Reservation 2 大堂吧 Lobby Bar 3 西餐厅 Western Restaurant 4 行政酒廊 Executive Lounge 5 中餐厅 Chinese Restaurant 6 会议室 Conference Room 7 送餐服务 Room Service 会馆服务HEALTH& ENTERTAIMENT SERVICE 1 游泳馆 Swimming Pool 2 健身房 Gymnasium Center 3 棋牌室 Chess and Mahjong Room

5、 安全指南SAFETY DIRECTORY1 遵守措施 comply with the measures2 宾客注意事项 Guests Notices3 安保 Safeguard4 火警 Fire Prevention5 火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1 拨打客房电话 Room to Room Calls2 拨打外线电话 Outside Calls3 国内直拨电话 DDD Calls4 国内、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST银盛

6、国际酒店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻菏泽银盛国际饭店！您的到来，我们酒店全体员工都感到非常荣幸，此服务指南为您详细介绍了酒店的各项服务及设施。若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。在银盛国际酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在银盛国际酒店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！银盛国际酒店 总经理Warmly Welcome to YINSUN Inte

7、rnational HotelDear Guest:Welcome to Yinsun International Hotel!All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This Service Directorywill inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departm

8、ents, all of us already stand by and surely you will get the excellent service at any time.You are our concern in Yinsun International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill

9、 in questionnaire form on the desk of your room.We wish, during your stay with us, joviality experience wise up to your friends and we hope we will have the pleasure of serving you again. INTERNATIONAL HOTEL General Manager 大堂服务GRAND LOBBY SERVICES1大堂经理 Assistant Manager TEL 87777 位于饭店大堂内，24小时为您提供服务

10、。 The Assistant Manager in the lobby will be at your service at any time.2问讯留言 Information Message TEL 80000如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。 You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.3预订接待 Reservation Reception

11、TEL 80000饭店接待处24小时为您提供预订客房、住宿登记等服务。The Front Desk will provide you with the service of reservation and registration any time. 4收银结账 Cashier TEL 86666位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。Its located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during you

12、r stay. 5信用卡 Credit Card TEL 86666欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, 6退房时间 Check-out Time TEL 86666饭店退房时间为下午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。Check-out time is 12：00 at noon. You will have to

13、pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed. 8客房门卡 Room Card TEL 80000饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。We offer you the IC lock. Please

14、 return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.9行李服务 Luggage Service TEL 80000我们为您提供店内免费运送或寄存行李服务。We offer free-of-charge service of delivery in our hotel and left-lugg

15、age service. 10大堂保险箱 Lobby Safe box TEL 80000大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。饭店对留在客房内物品的任何损坏或遗失不负任何责任。Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel managem

16、ent is not liable to any loss or damage valuables left in the gust rooms.11商务中心 Business Center TEL 88888位于饭店大堂，为您提供全面的秘书服务：中英文打字、传真复印、收发电子邮件、邮寄等服务。服务时间：08：00-22：00Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and c

17、opying service, E-mail service, purchasing ticket, mailing, etc.Service Hours：08：00am-10：00pm12商场 Shopping Center TEL 80117位于饭店大堂东侧，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。服务时间：08：00-22：00Located in the lobby, it offers local specialties、tourism products、root carving artwork、 articles for daily use、soft dri

18、nks and food, etc.Service Hours：08：00am-10：00pm13残疾人士设施 Handicapped Facilities TEL 80000饭店备有轮椅车，如需使用请与行李房联系。We also offer wheelchair and walking stick. Please contact the Luggage Room if you need.14着装 Dressing我们建议您在饭店所有餐厅和公共场所穿着合适的衣装。We advise you to wear the proper formal dress in all restaurants a

19、nd public places.15停车 Parking饭店拥有停车场，请按指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏饭店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交饭店寄存处寄存。We have the parking area. Please park your car as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc

20、. Please inform our guard if your car need special care. We will make some notes and be care for the car. Please dont leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.客房服务 GUEST ROOM SERVICES1客房中心 Housekeeping Center TEL 8011

21、5客房中心24小时为您服务，如有需要请与客房中心联系。We will serve you the whole day. Please contact housekeeping center for assistance.2房间清洁服务 Room Cleaning TEL 80115您若需要服务员尽快为您清理房间，请将“请即打扫”牌挂于门外或与客房中心联系。Hang “Make up Room” signboard at the door knob or call housekeeping, and then well clean your room at soon as possible.3房

22、间夜床服务 Turn-down Service TEL 80115饭店为您提供每日开夜床服务。We have do turn down service for you every day, please contact housekeeping center.4洗衣服务 Laundry Service TEL 80115饭店为您提供水洗和熨烫衣物服务，每天上午10：00前将要洗熨衣物放入洗衣袋，交于服务员，可当晚取回衣物。饭店还提供特快洗熨服务，4小时内送回。详情请参阅房内的洗衣单。We offer dry cleaning, washing and pressing service .The

23、 Room Attendant comes to collect the washing bag before 10：00am every day and send it back in the same day. Express service is available also to you within 4 hours. Please refer to the Laundry List in your room. for details.5小酒吧 Mini-Bar TEL 客房内备有小酒吧，为您准备了多种酒水及小吃。我们会每日补充消耗，同时您的消费额将被计入到您的账单。如有其他需要，请随

24、时与客房中心联系。There is a mini-bar with many kinds of drink and snacks in your room. We will replenish them and the sum of charge will be recorded. If you want anything else, please contact housekeeping center.7送餐服务 Room Service TEL 80888服务时间：09：30-09：00Service Hours：09：30am-09：00am8擦鞋服务 Shoes-shine Servi

25、ce TEL 80115每间客房都配有擦鞋布。如有需要擦鞋服务，请将鞋放入房间衣柜鞋鞋篮或与客房中心联系。Each room provide shoe-shine cloth, Please put your shoes into the basket in the cabinet or contact Housekeeping if you need.9叫醒服务 Wake-up Call TEL 9请拨“9”与总机接线员联系，确定为您叫醒时间。Please dial “9” to contact with the Operator and confirm your wake-up time.

26、10饮用水 Drinking Water TEL 80115客房卫生间的直饮水是可以直接饮用的。我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。The water from the tap in the bathroom can be drunk directly. You may use the electronic kettle to boil the water. Please contact housekeeping for assistance.11电话 Telephone TEL 9每个房间都配备长途直拨国际/国内电话系统。如要拨打长途电话，拨“9”请总机接线员协助。Ev

27、ery room is equipped with the direct international and domestic dialing system. If you want to make a long distance call, dial“9”for help.12电吹风 Hair Dryer TEL 80115客房内备用电吹风可供您使用。There is a hair dryer in the room for you.13冰块 Ice Cube TEL 80115客房中心可以为您提供冰块，如有需要请与客房中心联系。We prepare the ice cube for you

28、 in the housekeeping. Please contact us if you need.14电熨斗/烫衣板 Iron / Iron Board TEL 80115客房中心备有电熨斗和烫衣板。如有需要可打电话联系。使用时，请注意安全。There are iron and iron board in housekeeping center. Please contact us for assistance. Please take care of yourself.15房间保密/电话免打扰 TEL 9Keep the Room Number Secret/Avoid Being D

29、isturbed by Telephone 如果您不想被打扰，请按房间取电处“请勿打扰”键，并可拨“9”与总机接线员联系。 If youd like to keep the room number secret and avoid being disturbed by telephone, please.press the key of “DND” on the wall and contact the Operator by “9”.16失物招领 Lost And Found TEL 80115如有物品遗失，请与客房中心联系。遗留物品饭店将保留三个月，易变质物品保留三天。在上述期限内无人认领

30、的物品，饭店将会自行处理。Please contact housekeeping, If you have things lost. we will keep the lost things for 3 months. Perishable goods will be kept 3 days. We are entitled to deal with them beyond the deadline.17电视节目 TV Channel TEL 80115饭店所有客房均有遥控彩色电视，提供多种语言的国内外卫星、有线电视频道。 Each room provides remote-control c

31、olor TV with satellite & cable channels. If you want to know the program arrangement, check playbill please.18网上漫游 Internet Service TEL 80115饭店客房为您提供无线及宽带免费上网服务The guest rooms had fixed with broadband access and wireless internet also. You can get on the internet in your room for free.19空气调节 Air Con

32、ditioner TEL 80115饭店装有中央冷暖空调系统，每个房间都有独立调节室温的控制器。如需协助，请与客房中心联系。The hotel has the central air-conditioning system. There is individual air-conditioning control in every guest room. For assistance, please call housekeeping.20电源总开关 Energy Saver TEL 80115客房内配有电源总开关。进入客房，只需将门卡插入墙上的控制开关，客房内的电源就会接通。离开房间时，请别

33、忘记把门卡取出。There is an Energy Saver in each room. You may get the electricity inserting the room card into the switch on the wall. Dont forget to take the card when you are out.21电源说明 Power Supply TEL 80115客房内电压系统为220伏特和110伏特，如需使用多种插座及变压器，请与客房中心联系。为安全起见，请不要在房内私自使用电器设备和烹调设备，请不要使用大功率电器。The voltage of pow

34、er supply in your room is 220V and 110V.Contact us if you need an adapter or transformer. electric or cooking equipments without permission is forbidden in order to guarantee your safety. Please dont use other appliance of high power.22环境保护 Environmental Protection TEL 80115为保护环境，避免过量使用洗涤剂，请将需要更换的毛巾

35、置于浴室内的毛巾筐内，床上用品在您住店期间每两天更换一次。For the sake of environmental protection and avoid consuming too much detergent, please place the used towels in the towel basket. We will change the bed sheet, bed cover, pillow case every two day during your stay in our hotel.23紧急情况 Emergency TEL 80115如遇紧急情况请联系客房中心或总服务

36、台。If any emergency happens, please contact housekeeping center or front desk.餐饮服务FOOD & BEVERAGE SERVICES1宴会预订 Banquet Reservation TEL 80888饭店二层、三层、五层设有不同风格的大小宴会厅、多功能厅及包间。如您需要安排宴会、酒会等有关的社交宴请，请与餐饮预订中心联系。服务时间： 09：00-21：30 We have different kinds of small and big banquet halls、multi-function hall and b

37、alconies，located on 1st and 3rd and 5th floor. Please contact F& B Reservation Center if you need get-together and relevant public activities .Service Hours：09：00am-09：30pm 2大堂吧 Lobby Bar TEL 80108饭店一楼独特的休闲酒吧，为您提供会友、小憩之理想去处。服务时间： 10：00-14：00 17:00-20:00 Our Lobby Bar on 1st floor is an excellent leisure place for you to meet your friends or have a break.Service Hours：10：00-14：00 17:00