IT部经理岗位说明书(共5页).doc

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1、精选优质文档-倾情为你奉上专心-专注-专业Division/Department: IT Department部门：IT部Job title: IT Manager职位名称：IT部经理Reports to：General Manager汇报对象：总经理Responsibilities :岗位职责：- Number of subordinates : 1下属人数：1；- Leadership style (for managers only) : Democratic领导风格（仅就经理之职）：民主型；- Responsibilities : 职责：1. Responsible for the e

2、quipment maintenance负责设备维修维护；2. Responsible for the information security对信息的安全负责；3. Responsible for the good running of the IT systems in the company对公司IT系统的正常运行负责。Contents of the job:工作内容：1. Manage the computer hardware : server management, network circuitry, printer equipment maintenance电脑硬件的管理： 服

3、务器、网络线路、打印设备的维修；2. Propose equipments purchase and is responsible for the purchase.设备采购的预算和执行；3. Manage the server : 服务器管理；- Internal : network connectivity, file sharing control, internal e-mail control, security of the VPN connectivity (Virtual Private Network)- 内部：网络连通支持、文件共享控制、内部邮件共享控制、VPN连通安全；-

4、 External : network building control, external e-mail control- 外部：望站建设控制、外部邮件控制；4. Maintain the client terminal in order终端系统正常运行的维护；5. Security control安全控制；- Security tactics towards the final user终端用户的安全策略；- Security control towards the files and server文件和服务器的安全控制；- Security tactic control towards

5、the e-mail system邮件系统的安全控制；- Network security control towards telnet (remote download of internet files)远程登陆的安全控制（网络下载）；- check the IT equipments and decides whether we need to discard themIT设备的检查和报废确认。Reporting :汇报：- Position holder Supervisor :该职位的直接主管：- Position holder :该职位的任职人：1. Report the peri

6、odical status of project (such as the ERP project)汇报项目的阶段性进展（例如ERP项目）；2. Report the status of the work which was assigned by the General Manager and give summaries on technologies information needed by the General Manager (LAN Fax project for example)汇报由总经理安排的工作，给总经理提供需要的技术信息支持（例如LAN Fax项目）；3. Repor

7、t all the purchase and payment related to IT issues.汇报IT方面的所有采购和付款情况。Level : Management职位层级：管理层 Working relations :工作联系：1. With Administration and HR department: IT department gives a technical support: for the control of an unique document format for the company, for yellow pages advertisement (des

8、ign and print), for server allocation if Adm. And HR Dept asks an employee to put some files on the server, to help control forbidden activities: chats on internet, use illegally copied software 与行政人事部的工作联系：IT部提供如下技术支持： 提供公司统一格式的文件模板； 设计制作黄页广告； 应行政部要求保存备份相关文档； 协助控制网络行为：网络聊天、非法软件的使用；2. With the Gener

9、al Manager on some administration affairs : discuss the feasibility of the office configuration, control the number of fax paper, 与总经理的工作联系集中在行政事务：讨论办公室的布局、控制传真使用数量等；3. Electrician : to resolve some problems of weak electric power.与电工的工作联系：解决弱电方面的事务。Goals of the position :职位目标：- To meet the demands

10、of every employees and managers for computers, and for information flows in the company满足公司员工对电脑应用和信息传递方面的需求；- To keep the equipment in a highly usable state保持设备的高效可用性。Work processes of the company in which this position takes place :参与公司的各项流程如下： This position contributes to the good information flo

11、ws in the whole company: IT processes are horizontal processes, give technical support for every activity in the company.本职位需保证相关信息在公司内的顺畅流动： IT工作程序是支持性流程，对公司的所有活动提供技术支持。Tasks :任务：- Main Tasks : 80%主要任务：80%1. To manage the three servers, to maintain them in a good condition管理维护三台服务器，保证其在良好的状态下运行；2.

12、To deal with the trash e-mails and some not serious troubles (IT support for every employee)处理垃圾邮件和经常遇到的电脑故障（IT为每个职员的技术支持）；3. To implement new IT solutions部署新的IT方案；- Secondary Tasks : 5%次要任务：5%1. To make backups for important files on the server对重要文件在服务器上进行备份；2. To maintain and update the web statio

13、n维护更新公司的网站；- Occasional Tasks : To resolve serious malfunctions, to purchase equipments : 15%偶发任务：严重故障的解决、设备采购；15%。Knowledge requirements:知识技能要求： Degree/Experience: College degree with 2 years of experience, or Bachelor degree with 2 years of experience in information management and control.学历/经验：大专

14、和学士学位都需要2年的信息管理和控制工作经验； Diploma : College or Bachelor degrees, major in Computer Applications and Maintenance ; Certifications : MCSE (Microsoft System Engineer Certificate), MCDBA (Microsoft Database Engineer Certificate), RHCE (Red-Hat System Engineer)执业证书：大专或学士学位，主修计算机应用维护； 资格证书：MCSE (微软系统工程师), M

15、CDBA (微软数据库工程师), RHCE (Red-Hat 系统工程师)； Languages : To be able to read and write English fluently语言：英语读写流利； General knowledge : To know every aspect of the computer technologies常规知识：需要对计算机各个领域的知识有全面了解； Technical or practical knowledge : 技术和操作技能：- System administration knowledge系统管理知识；- System conform

16、ity knowledge系统兼容适配知识；- Office environment of small and medium-size companies了解中小企业的办公环境；- Information security knowledge信息安全知识；- Know the aspects of every process in the company (for ERP for example)全面了解公司的各项工作流程。Relational contents :联系相关项：- Internal (& frequency) : 内部（联系频率）：1. Each employee : to m

17、aintain the computers and acquire the required information (everyday)每个员工：电脑维护，并接收他们对信息问题的需求（每天）；2. Electrician : about the electric power (often)电工：关于用电问题（经常）；- External (& frequency) : 外部（联系频率）：1. Hardware supplier : to purchase some equipments (Occasional)硬件供应商：购买设备（偶尔）；2. Service supplier (such

18、as consultants, telecommunication office, ) (everyday)服务供应商（顾问、电信局等）（每天）。Working Conditions :工作环境： Work in an office, with a laptop computer. 在办公室工作、用笔记本电脑。Independence and Freedom :独立性和自由度：- Independence : Yes, must find solutions to every IT-related problems, and is free to organize his work.独立性：有

19、独立性，需要能够解决每个与IT 相关的问题，可以自由组织工作；- Freedom of organization: Yes, must organize his work according to priorities, to assure the good running of the company.自由性：可自由安排，根据优先次序安排工作、保证公司的正常运行。Control of employees (for managers only) :对下属的督察（仅就经理之职）：- Methods : Assign the tasks to his subordinate every day,

20、listen to the feedback of employees about his subordinate work.方法：给下属每天指派工作，听取其他人员对下属的反馈；- Frequency : Everyday频率：每天；- Key points: Judge the subordinate work according to the feedbacks of all the employees.关键控制点：通过他人的反馈评估下属的工作。Control of your work : 受控工作：- Percentage of work controlled : 20-30%受控比例：

21、20-30%；- Frequency : 1-2 times/week频率：每周12次。Impact of the decisions :工作产生的影响：1 Impact on the efficiency of the processing of department transactions影响部门处理业务的效率；2 Can help to reduce the costs (with hardware suppliers, fax servers, )帮助降低成本（通过硬件供应商、传真服务器）；3 Can influence the company image (good IT infr

22、astructure)影响公司的对外形象（良好的IT系统）。Information exchanges :信息处理：- Nature of information: Advertisement and information bills (50%), Commerce letters and internal files (50%)信息种类：广告、信息单（50%）；商务信函、内部文件（50%）；- Medias : E-mail, fax, telephone媒介：E-mail, 传真、电话；- Importance and urgency: 15% of the information is

23、 important and urgent; 5% are important but not urgent, and 80% are not important and not urgent.重要性和紧急度：重要和紧急的 15%；重要而不紧急的 5%；- 既不紧急也不重要的 80%。Subordinations :从属关系：- Vertical : Superior : General Manager ; Subordinate : IT assistant直属：直接上级，总经理；直接下级，IT助理；- Horizontal : Department Managers平级：部门经理。Main

24、 capacities/abilities for this position :职位的胜任要求：1. Sense of responsibility责任感；2. Confidentiality保密性；3. Initiative主动性；4. Innovation创新；5. Working coordination合作；6. Human relation人际关系。Complementary information :补充信息：- The position holder can assure the work of the IT assistant.可以代替IT助理的工作；- The IT assistant can replace the IT Manager to process authorized transactions except for some confidential work.IT助理可以代理被授权的工作，保密工作除外。Suggestions :建议：