前台接待日常英语(共4页).doc
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1、精选优质文档-倾情为你奉上前台接待日常用语Part 1 Greetings第一部分 问候1. Welcome to haiyatt garden Hotel . Im *, what should I call you, please?欢迎光临海悦酒店。我是*,请问我该怎么称呼你呢?2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士,你好!请问我能为您做点什么?3. My name is *, is there anything else I can do for you, just let me
2、 know.我叫*,如果需要我为您做些什么,请告诉我。4.If you have any problems, please feel free to contact us .如果你有任何需要,请随时联系我们。Part 2 Helping to Check-in第二部分 帮助入住1. Please have a seat for a while Ill help you with the check-in procedure.请在那边稍坐一会儿,我将会为您办理入住手续。2. Would you please give me your passport and credit card ?, Ill
3、 return them to you right away after the check-in procedure.请把您的护照和信用卡交给我。办完入住手续后,我会马上归还给您。3. How many nights will you stay this time?这次入住您会住多少天?4. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间?5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or
4、separately?先生/女士,不好意思,打搅一下。请问您是要分开付押金还是一起付呢?6. Here is your room key and the breakfast coupon. Would you please sign here?这是您的房卡和早餐券。请您在这里签个名好吗?7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part 3 Pr
5、oviding Service During Staying第三部分 居停期间提供服务1. Regular Service常规服务(1) Please wait a second. Ill transfer it for you. .请稍等一下。马上为你转接过去。(2) Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房的时间提前了两天,所以我们需要收回二张现金券。(3) There is a great garden and pond behind the
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