饭店基础英语.pptx

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1、饭店基础英语饭店基础英语Basic Hotel EnglishGreeting 问候问候lHow do you do!lGood morning/afternoon/evening!lHow are you (doing)?lNice to meet/see you!lWelcome to HongFu Hotel!NUMBER数字数字l基数词：主要表示数量，13-19都以-teen 结尾，20-90等十位整数都以-ty结尾。l序数词：主要表示次第，如在表达楼层时，我们 就用序数词。第4-19都由相应的基数 词加-th构成。第20-90等十位整数的词 是由相应的基数词去词尾-y，加-ieth

2、构成。Number 数词数词Asking /inquiring 征询用语征询用语lWould you like to leave a message? 您需要留口信么？lI beg your pardon? 您能再说一遍么？lWhat do you think of our service? 您觉得我们的服务怎么样？lMay I know your name/room number? 能告诉我您的名字/房号么？NUMBER数字数字l小数：小数点读point,小数点以后的数按个位 基数词依次读出。l分数：由基数词作分子，序数词作分母构成，除分子是1外，序数词都用复数。 如：1/3 one thi

3、rd 3/5 three fifthsl百分数：为percent 如：10% ten percentDay 日的表达日的表达lYesterday 昨天昨天 lToday 今天今天 lTomorrow 明天明天lThe day after tomorrow 后天后天lThe day before yesterday 前天前天Week 星期的表达星期的表达lWeek 星期星期lWeekend 周末周末l根据西方人的习惯，每周日为一个星期的第一天，周根据西方人的习惯，每周日为一个星期的第一天，周六为一个星期的最后一天。六为一个星期的最后一天。lWhat day is it today? 今天星期几？

4、今天星期几？ Itsl星期日至星期六：星期日至星期六： Sunday (Sun.) Monday(Mon.) Tuesday (Tue.) Wednesday (Wed.) Thursday(Thur.) Friday (Fri.) Saturday (Sat.)Arousing attention 提醒用语提醒用语lMind your step. 请走好。请走好。lAfter you. 您先请。您先请。lPlease dont leave anything behind. 请带好您的随身物品。请带好您的随身物品。lPlease dont smoke here. 这里不允许吸烟。这里不允许吸烟

5、。lHere you are. 给您。给您。lBe aware of the ceiling, sir. 小心头顶，先生。小心头顶，先生。How to express times?时间表达时间表达：Whats the time now?现在几点了？May I know the time now?我能知道现在的时间么？Its Useful words:hour 小时 minute 分钟 second 秒quarter 刻 half 半 oclock X点整 How to express times?时间表达：时间表达：Three ways to express time 三种表达时间的方法l1.

6、hour(时)+minute(分)l2.minute (分)+ past+ hour(时)l3.60-minute(分)+to+hour(时)+1Exercise:15:05 11:05 9:30 14:58 7:45 5:15Expressing good wishes祝福用语祝福用语l Congratulations! 祝贺你！祝贺你！l Merry Christmas! 圣诞快乐！圣诞快乐！l Happy new year! 新年快乐！新年快乐！l Have a good time!祝您愉快！祝您愉快！l Have a nice trip!祝您旅途愉快！祝您旅途愉快！l Enjoy yo

7、ur stay！祝您住宿愉快！祝您住宿愉快！ Answer回答：回答：l You too. /The same to you！/重复祝福语。重复祝福语。 你也一样！你也一样！Month 月的表达月的表达lMonth 月lWhats the date today? 今天几号？lIts the first of May.今天是五月一日l1-12月： January (Jan.) February (Feb.) March (Mar.) April (Apr.) May June (Jun.) July (Jul.) August (Aug.) September (Sep.) October (O

8、ct.) November (Nov.) December (Dec.)Years & Seasons 年和季节的表达年和季节的表达年年Year年初年初The beginning of a year年底年底The end of a year去年去年Last year今年今年This year闰年闰年Leap year1643年年Sixteen forty-threeYears & Seasons 年和季节的表达年和季节的表达季节季节Season春季春季Spring早春早春Early spring夏季夏季Summer盛夏盛夏Midsummer秋季秋季Autumn/fall晚秋晚秋Late aut

9、umn冬季冬季winterService Sentences 服务用语服务用语lIm at your service. 乐意为您效劳。乐意为您效劳。lExcuse me.打扰了。打扰了。lMay I help you? 我能帮您吗？我能帮您吗？lIts my pleasure.这是我的荣幸。这是我的荣幸。lWhat can I do for you?有什么可以为您效劳？有什么可以为您效劳？lSorry to interrupt you.对不起，打扰一下。对不起，打扰一下。lService hours are:7:00-23:00. 我们的营业时间是我们的营业时间是7:00到到23:00。Tas

10、te 味道的表达味道的表达How is it taste?Its lDelicious 美味的美味的lSweet 甜的甜的lSour 酸的酸的lSalty 咸的咸的lBitter 苦的苦的lHot 辣的辣的lTerrible 糟糕的糟糕的Colors色彩的表达色彩的表达redyellowgreenbluewhiteblackorangepinkpurplegreybrowncreamblue greencrimson在表达颜色的深浅时，直接在颜色前加dark（深）或light（浅）即可。如深蓝色为dark blue,浅红色为light red. What color is it? ItsAsk

11、ing /inquiring 征询用语征询用语lMay I take your order now? 现在可以点菜了么？现在可以点菜了么？l May I have your signature please?/Please sign here. 请签字。请签字。lHow about a XXX? XXX怎么样？怎么样？lWould you like to have XXX? 用点用点XXX怎么样？怎么样？Department Name饭店各部门名称（饭店各部门名称（1）管家部：管家部：Housekeeping (H/K)前厅部前厅部: Front Office (F/O)人力资源人力资源部部:

12、Human Resources Department (H/R)工程部工程部: Engineering Department (ENG)餐饮部餐饮部:Food and Beverage Department (F&B)Department Name饭店各部门名称（饭店各部门名称（2）l总总 办：办：Executive Office (EO)l保卫部：保卫部：Security Department (SEC)l销售部：销售部： Sales and Marketing Department (S&M)l财务部财务部：Finance Department (FIN)l娱乐部：娱乐部：Entertai

13、nment Department (ENT)l厨厨 房：房：Kitchen The title of a technical post职称（职称（1）lGM General Manager 总经理lEXC GM Executive General Manager 执行总经理lDeputy GM Deputy General Manager 副总经理lAss GM Assistant General Manager 总经理助理lDirector 总监lAM Assistant Manager 大堂经理lManager 经理 lDeputy Manager 副经理The title of a te

14、chnical post职称（职称（2）lMOD Manager On Duty 值班经理lSupervisor 主管 Captain 领班lAttendant 客房服务员lWaiter/Waitress 男/女服务员lClerk 文员 cashier收银员lOperator 接线员lBellboy 行李生lReceptionist 接待员Expressing thanks 致谢致谢lThank you. 谢谢你！lThank you very much.非常感谢！lThank you for telling us. 谢谢您告诉我们！lThank you for waiting. 谢谢您的等待

15、！Answer回答：lYou are welcome.lMy pleasure.Apologizing致歉致歉lI beg your pardon, sir. （请客人重复时）lExcuse me for interrupting. (不得以打扰客人时).lSorry to have bothered you (打扰客人后).l Im sorry, A guest is waiting for me (中止谈话时用).l Im sorry, The house is fully booked.（客满时用）Answer回答：lThats all right.lIt doesnt matter.F

16、arewell 告别告别lGood bye! 再见！lSee you! 再见！lGood night! 晚安！lHope to see you again! 欢迎下次光临！Directions 有关方向的表达有关方向的表达How can I get to the ?去XXX怎么走？lGo upstairs/downstairs.上/下楼。lIts on the second (third) floor.在二楼。lThis way, please. 请这边走。lTurn left /right. 左/右转。lIt will be on your right. 在您的右边。 About compl

17、aints 处理投诉用语（处理投诉用语（1）lDont worry. 不要担心。lI apologize for this. 我为此事道歉。lIm afraid its against the hotels regulations.对不起，这不符合酒店的规定。lIll report it to our manager. 我会把此事报告给经理。About complaints 处理投诉用语（处理投诉用语（2）lI assure you it wont happen again. 我保证此事决不会再次发生。lWell give you a 10%(ten percent ) discount.我们会给您打九折。lIll look into the matter. 我会调查一下。lIt wont be too long, sir. 时间不会太长的，先生。Weather 关于天气关于天气lWhats the weather like today? 今天天气如何？ Today is XXX. Cloud 云 cloudy 阴天 Sun 太阳 sunny 晴天 Rain 雨 rainy 下雨天 Fog 雾 foggy 雾天 Wind 风 windy 刮风天 Snow雪 Snowy 下雪天