客房常用英语情景对话(共14页).docx
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1、精选优质文档-倾情为你奉上客房常用英语情景对话(必备)客房修理用语客房洗衣服务客房赔偿事宜客房打扫房间客房突发事件客房修理用语1There seems to be something wrong with the toilet我房间里的抽水马桶好像出了点毛病。2Well send someone to repair it immediately我们会马上派人来修的。3Whats the trouble?哪儿坏啦?4The toilet doesnt flush抽水马桶不放水了。5Let me seeOh,its clogged让我看看。噢,堵住了。6The water tap drips al
2、l night long水龙头一整夜滴水。7Some part needs to be replacedI will be back soon有个零件要换了。我片刻就来。8Ah,Im afraid theres something wrong with the TV噢,电视机好像有些毛病。9The picture is wobbly图像不稳定。10Im sorryMay I have a look at it?很遗憾,我可以看看吗?11Ill send for an electrician from the maintenance department我去请维修部的电工来。12We can h
3、ave it repaired我们能找人修理。13Please wait just a few minutes请稍等几分钟。14The TV set is not working well电视机有毛病了。Dialogue AA:HousekeepingCan I help you?B:Yes,there seems to be something wrong with the toiletA:Well send someone to repair it immediatelyWhats your room number,please?B:1287A:May I come in?B:Come i
4、nA:Whats the trouble?B:The toilet doesnt flushA:Let me seeOh,its cloggedIts all right nowYou may try itB:Yes, its working nowThank youA:Youre welcomeAnything else?B:The water tap drips all night longI can hardly sleepA:Im very sorry,sirSome part needs to be replacedI will be back soonDialogue BB:Ive
5、 locked myself out of the roomMay I borrow a duplicate key?A:Dont worry,Mr BellIll open the door for you(She opens the door with a duplicate key)B:Thank you very muchSometimes Im quite absentmindedA:It doesnt matter,Mr BellWhat else can I do for you?B:Ah,Im afraid theres something wrong with the TVT
6、he picture is wobblyA: Im sorryMay I have a look at it?B:Here it isA:(Tries to fix it,but in vain)Ill send for an electrician from the maintenance departmentWe can have it re-pairedPlease wait just a few minutes,Mr Bell(She leaves the roomTen minutes later,there is a knock on the door)Electrician(E)
7、: May I come in?B:(Opens the door) How do you do?E:How do you do?The TV set is not working wellIs that right,Mr Bell?B:No,it isntE:Let me have a look(Finishes the repairing and checks other electric facilities in the room) Mr Bell,everything is OK nowB:What efficiency!Thanks a lot(Taking out some fe
8、e) This is for youE:Oh,noWe wont accept tips,but thank you,anywayWe wish you a nice stay with us,Mr Bellflush v用水冲洗clogged a塞住了drip v滴下wobbly a摇摆不定的electrician n电工,电学家maintenance n维修、保养facility n设备工具(常用复)efficiency n效率客房洗衣服务1Excuse meHave you any laundry?对不起,请问有没有要洗的衣服?2The laundry man is here to co
9、llect it洗衣房服务员来这儿收要洗的衣服了。3If you have any,please just leave it in the laundry bag behind the bathroom door如果您有衣服要洗,请放在浴室门后的洗衣袋里。4Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them back请告诉我们或在洗衣单上写明您的衣服是否需要熨烫,
10、水洗,干洗或缝补,还要写明何时需要取衣服。5What if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办?6In such a case,the hotel should certainly pay for it如果是这样,饭店当然应该赔偿。7Could you send someone up for my laundry,please?请问,你们能派人来收要洗的衣服吗?8A valet will be up in a few minutes洗熨工马上就到。9Will the color run in the wash?洗衣时会掉色吗?10Well d
11、ry-clean the dress我们将干洗这条裙子。11Well stitch it before washing我们会在洗之前把衬里缝好。12When can I have my laundry back?我何时能取回洗的衣服呢?13But would you like express service or same-day?不过,您是要快洗服务还是当日取?14Id like this sweater to be washed by hand in cold water这件毛衣要用冷水手洗。Dialogue A(Explaining How to Get the Service)(A:R
12、oom Attendant B:Guest)A:Excuse meHave you any laundry?The laundry man is here to collect itB:No,not now,thank youA:If you have any,please just leave it in the laundry bag be-hind the bathroom doorThe laundry man comes over to collect it every morningB:Thank youA:Please tell us or notify in the list
13、whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them backB:I seeWhat if there is any laundry damage?I wonder ifyour hotel has a policy on dealing with itA:In such a case,the hotel should certainly pay for itThe indemnity shall not exceed ten times
14、 the laundryB:That sounds quite reasonableI hope theres no damage at allA:Dont worry,sirThe Laundry Department has wide experience in their workB:All rightThank you for your informationA:Not at allDialogue B(Express Service)(A:Laundry clerk B:Mrs Bell)A:What can I do for you?B:Could you send someone
15、 up for my laundry,please?Room908,BellA:Certainly,Mrs BellA valet will be up in a few minutesB:GoodI also have a silk dress which I dont think is color-fastWill the color run in the wash?A:Well dry-clean the dressThen the color wont runB:Youre sure?Good!And the lining of my husbands jackethas come u
16、nstitchedIt might tear over further while washingA:Dont worry,madamWell stitch it before washingB:Thats fineNow,when can I have my laundry back?A:Usually it takes about two days to have laundry doneBut would you like express service or same-day?B:What is the difference in price?A:We charge 50 more f
17、or express, but it only takes 5hoursB:And for same-day,will I get the dress and skirt back this evening?A:Yes,madamAll deliveries will be made before six oclockB:Ill have express thenDialogue CA:Can I help you?B:YesI have some laundry to be doneA:Certainly,sirCould you fill out the laundry form,plea
18、se?B:May I use your pen?A:SureHere you areB:ThanksOh,I dont want these shirts starchedA:No starchI understand,sirB:And also Id like this sweater to be washed by hand in cold waterIt might shrink otherwiseA:By hand in cold water,I seeB:When will they be ready?A:We will deliver them tomorrow evening a
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