新编剑桥商务英语module8课件.pptx

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1、L/O/G/OModule 88.1 Training4Reading: Training courses1235Listening: Assessing training needsSpeaking: Giving reasons for and againstGrammar: -ing form and infinitiveSpeaking: Discussing training needsWarming up1. What part-time jobs have you done?Did you get any training?2. If yes, what do you think

2、 of these training? Necessary / unnecessary, effective or ineffective? 3. What do you think makes an effective training?The teacher (the trainer)the students (the trainees)The facilitiesThe approach/methodsHow much it responds to your needsThe extras (lunch, comfort, etc.)2. Imagine you are a traini

3、ng manager and you receive information on the two courses below. Read these statements from people at your company and decide which course would suit them.THE EFFECTIVE LEADERTEAM BUILDINGtraining coursesTHE EFFECTIVE LEADERThis online course will make you a more effective leader whether youre respo

4、nsible for leading a project, a team, a unit, a department or even a company! Whatever your role, were assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results.Duration: Approx. 2 hours.This is an online prod

5、uct and for a single user.Course price: 50.00 + 8.75(VAT)= 58.75BUY NOWTEAM BUILDINGOrganisations have always relied on teams in some form. But now there is more emphasis on groups of people working in teams, taking joint responsibility for achieving standards and meeting objectives. This course exp

6、lores the key factors that make teams effective and the skills required to build, strengthen and maintain the team.Duration: Approx. 2 hours.This is an online product and for a single user.Course price: 50.00 + 8.75(VAT)= 58.75BUY NOWIm responsible for then people but I find it hard to get the best

7、from them.The problem with our company is that departments never seem to know what the other is doing.Why dont my staff do what I ask them?Im really prefer working on my own. I get so much more done.Listening: Assessing training needs1. Listen to a conversation between a training manager and Sergio.

8、 1) Which course does Sergio want to take? Why? 2) What do Sergio and the training manager disagree on?Sergio wants to take both of the courses because they will help him with his new role.They disagree on whether online training is as effective as face-to-face training.2. Listen again. Work in pair

9、s.Student A: Listen and list the training managers arguments for online training on the left of the table.Student B: Listen and list Sergios arguments for face-to-face training on the right of the table.Online trainingFace-to-face training- you dont need to go away- you arrange things around your wo

10、rk- you can communicate with other people on the course- you can do it from home- its cheaper- you get new ideas from other people on the course- networking- you can ask the tutor questionsCan you think of any more arguments for and against online training?Online trainingFace-to-face trainingRelaxed

11、 and more comfortable;More flexible, may do it any time and anywhereMore personal and interactive;More direct, closer, hearing the voice of the other person in real time;More natural, feel betterSpeaking: Giving reasons for and against1. Useful expressions:Giving reasons forGiving reasons againstIts

12、 great becauseOne advantage is thatAnother good reason isYoure right, but I also thinkThe other thing (reason) is thatThe problem is thatOne big disadvantage with that isOne argument against that idea isI dont think2. Work in pairs. Role play these discussions. Take turns to give reasons for and giv

13、e reasons against.Giving reasons forGiving reasons againstExciting because it feels like an excursion.A good opportunity to do a course while enjoying the country view.Good to be away from the hustle and bustle of the city and get close to nature.Want to spend the weekend with family.Weekend is the

14、time for relaxation after a weeks work, not a time for work.1) Your manager wants everyone in the department to spend an unpaid weekend in the country on a team-building course.2) Some employees have asked for flexitime and the opportunity to work from home. Giving reasons forGiving reasons againstA

15、chieve a better balance between work and life.Can have more time for further education and learning new skills.Help those with families spend more time together.Can reduce child care costs and have more time with families.Need to be self-disciplined and self-motivated.Sometimes it is hard to differe

16、ntiate between work time and private time.Can be hard to stay motivated without the support of colleagues. 3) The company wants to replace your English teacher with lessons on a computer.Giving reasons forGiving reasons againstJobs today require a working knowledge of certain computer skills.Compute

17、r skills are important to help raise efficiency.Computer skills are something you need to survive and prosper in todays fast-changing workplace.Compared with computer skill, English is more important for a company in international trade;English is important for Internet marketing since it is the uni

18、versal language on the Internet.English is useful in doing business with foreign clients since it is a commonly used language .If a company wants to go global, its staff should be good at English.2. Read this conversation. Underline the correct word.Manager: Hi, Sergio. Take a seat. (1) Would / Do y

19、ou like to have a coffee?Sergio: That would be nice. Two sugars, please.Manager: Oh Im sorry. I didnt remember (2) to ask / asking for any this week. I only have milk, Im afraid.Sergio: No problem. Ill have it black, please.Manager: Really? I (3) cant stand / hate to drink it without milk. Anyway, a

20、bout your course. Weve (4) arranged / recommended sending you away for a few days rather than doing it online. Is that OK with you?Sergio: Sure. I always (5) prefer / enjoy to work with a group of people rather than on my own.语法小结要点解释语法小结要点解释：1) 在动词+介词后使用-ing形式：eg. Shes working on fixing the problem

21、. Have you thought of moving into sales? Im interested in seeing your plan for this.2) 在一些固定动词后使用-ing形式，这些动词包括consider, delay, dislike, enjoy, mind, postpone, practise, recommend, suggest等。eg. Have you considered changing the color? Would you mind waiting? Lets postpone training everyone until next

22、month.3) 一些动词只跟不定时，这些动词包括afford, arrange, decide, manage, want等。eg. We cant afford to do this. Shall we arrange to meet again in an hour? Do you want to take this course?4) 一些动词既可跟-ing也可跟不定式，这些动词包括advise, propose, begin, continue, like, prefer等。eg. We advise you to take two weeks off. / We advise ta

23、king two weeks off.5) 一些动词跟-ing和跟不定式意思会有很大不同。eg. I stopped working there years ago. I stopped to work on this new project.另外一些动词则没有什么区别。eg. We prefer to stay at home during the week. / We prefer staying at home during the week.Speaking: Discussing training needsWork in pairs and role-play this situa

24、tion.Student A: You are a training manager. You sent the memo below to all staff. Meet with an employee to discuss which course will be useful for him or her to attend. Use some of these phrases:Which courses would you like?Would you prefer?Do you want?Are you interested in?How good are you at?How m

25、uch of your job involves?Student B: Read this memo from your training manager and discuss which courses might be suitable. Try to use some of these phrase: Id like / I wouldnt like Im (not) interested in Im quite good at I cant afford My job involvesPlease note that we still have places available on

26、 the following one-day courses. All training takes lace in our training rooms. Please arrange to meet with me as soon as possible to discuss your needs and requirements in order to enroll you.The courses are as follows:effective sellingpresentation skillsnegotiating by phonecross-cultural awarenesst

27、eam building leading a projectspreadsheets and databasescomputer skills 1 & 2 (building and maintaining a website)To: All staffFrom: The training managerSubject: Available training courses this autumnWhich courses would you like?Would you prefer?Do you want?Are you interested in?How good are you at?

28、How much of your job involves?Id like / I wouldnt likeIm (not) interested inIm quite good atI cant afford My job involvesReadingListeningListeningWritingResponding to a letter of complaintThe importance of listeningGood and bad listenerShowing youre listeningSpeakingA letter of complaintVocabulary8.

29、2 Showing youre listeningLinking phrasesReading1. How do you know when someone is listening to you? (a good listener)Look like he/she cares about my remarksShow interestAsk relevant questionsWith direct eye-contact and an attentive expressionWithout any look of distractionNot doing other work, like

30、answering emails or looking at the screen of his/her computerReading2. Do you think listening to others attentively is very important? Why?RespectUnderstand the speaker better Lead both sides to compromise and agreementMake less arbitrary decision or conclusionReading3. Read the passage on page 80 a

31、nd find out one extra word in each line and delete it.Listening: Good and bad listeners1. Listen to four conversations. In each conversation, is the other person a good or bad listener? How do good listeners show they are listening?Conversation 1 GOOD / BADConversation 2 GOOD / BADConversation 3 GOO

32、D / BADConversation 4 GOOD / BADGood. The person asks questions and use encouraging words like “really?”Bad. The person interrupts and gives an opinion straightaway.Bad. The person says what to do without finding out how the other person feels.Good. The person checks and shows understanding.播放暂停停止2.

33、 Read these expressions. Which expressions would you use to show youre listening?Let me check Ive understood you. So what youre saying is Is that right? Well, of course the answer is simple, isnt it? Let me just stop you there. I see what you mean. Thats interesting.I see.Can I tell you what I think

34、? Why do you think that is? Really? Well, what you need to do is Speaking: Showing you are listening1. Work in pairs and practise using the expressions to show youre listening or you are not listening.1) Describe what you did after work last night.2) Explain a difficulty or problem you are currently

35、 having with your work.3) Complain about something you have recently bought.Vocabulary : linking phrases1. Read the letter and then answer the following questions.1st MayDear Mr Le FeverFollowing the recent experiences of two of my staff with your training company, I have decided to send you some fe

36、edback based on their comments.On the 25th April, they attended a two-day computer course in creating PowerPoint presentations. However, on the first day the trainer arrived 30 minutes late, which was followed by a further delay due to a room change. As a result of this nearly 90 minutes was missed.

37、 In addition to this, my staff inform me that the approach of the trainer was to let participants discover solutions to problems rather than being told what to do.Despite having been very satisfied with your services in the past I may have to reconsider sending staff in the future. I would be gratef

38、ul to hear any comments you have to make either by phone or in writing.I look forward to hearing from you.Yours sincerelyMrs A HeneageHuman Resources 1) The purpose of the letter?2) What happened?3) What action the sender requires?Read the letter on p82 and answer questions.Paragraph 1Paragraph 2 Pa

39、ragraph 31 Finish the exe 2&3 on page 82.2. Put all these words and expression in your mind and well take dictation next week.Listening: Responding to a letter of complaintAs a result of Mrs. Heneages letter, Mr. Le Fevre calls Fred Perrot , who is in charge of computer training. Listen to the call

40、and answer the following questions.1. When the training was taken?2. What happened to the trainer? Whats the effect on the course?3. Why do they change the room?4. What teaching approach did the trainer adopt? Is it good or bad?Listening: Responding to a letter of complaintDear Mrs HeneageWith regar

41、d to your concerns about the PowerPoint course on (1)_, I have now spoken to my head of computer training and as a result I am in a position to respond.Unfortunately, and due to circumstances beyond our control on that day, the head of training (2)_. As a result (3)_and he was somewhat late. For thi

42、s I apologize, but because of this delay (4)_.Secondly, there was a room change which was due to the fact that (5) _.Finally, our approach to training has always been based on(6)_ approach.Moreover, it has always received (7) _.Following this letter, I would like to suggest a meeting at your conveni

43、ence to discuss any remaining issues and your future training needsAs a result of Mrs. Heneages letter, Mr. Le Fevre calls Fred Perrot , who is in charge of computer training. Listen to the call and complete the reply to Mrs. Heneages letter.the 26th Aprilwas unavailable at short noticewe had to get

44、 a replacement trainerwe added the lost time on the end of the two daysyour company sent an extra persondiscoverypositive feedbackWriting: A letter of complaint投诉信写作中精彩语句推荐：1. I am writing to express my dissatisfaction at. 2. I am very disappointed/upset to find that. 3. I find it awful/appalling/di

45、stressing that. 4. I would like to draw your attention to something you have obviously failed to notice. . 5. There are some problems with.that I wish to bring to attention. For one thing, . For another, . 6. To remedy/rectify the matter/situation, I suggest making the following changes: . 7. To imp

46、rove the situation/solve the above problem, it is advisable for you to take the following measures: . 8. Your effort to provide good services will be highly appreciated by all. 9. I look forward to a day when we could really enjoy a more efficient service. 10. I wish to refer you to an incident whic

47、h occurred., calling for some remedial action. Writing: A letter of complaint1提供内容写投诉信提供内容写投诉信(1-6组组) 你方为我方5月10日之订单B278号所供应的照相机已送达，但遗憾的是，几台照相机已严重损坏，我们推测是包装不当造成的。 这是三星期以来第二次出现这样的问题，我方对你方提出的服务深感不满。请确保类似问题不再出现，否则我们会终止合约。 请派人尽快送来6台照相机并把有问题的照相机带走，谢谢。2.给本投诉信写一封回信。（给本投诉信写一封回信。（7-13组）组）3请按本投诉写回信。（请按本投诉写回信。（

48、14-20组）组）Dear Sirs,We should like to complain that our telephone has been out of service for ten days, which has caused us great inconvenience. We phoned your accounting department and was told that we had not make our payment. This is an entire delinquency on your part because we already make our p

49、ayment five days ago. Please refer to the enclosed copy of your receipt.Kindly check into it and reconnect the line as soon as possible.Yours sincerely,Write a letter to the hotel manager. Write 120-140 words using appropriate linking words or expressions. Swap letters with your partner. Now you are

50、 the manager. Write a reply to the letter. Respond to each complaint, again using appropriate linking words or phrases.Possible answersDear Sir or Madam,Following my recent experience of your hotel, I have decided to send you some feedback in the hope that you can improve your service. I arrived at