新型酒店组织架构(共4页).doc

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1、精选优质文档-倾情为你奉上新型酒店组织架构前厅，在新型酒店里起来很重要的地位，成为一个重要纽带的作用，集中了正规酒店的很多部门工作任务，主要工作接待客人入住，账务记入，酒店各个点信息的集中和分散处。一般为三班倒，也可俩班倒，在人员充足的情况下，建议三班而保证服务质量。工作分类:1. 总机，电话接通和转接。2. 接待，对客咨询，入住安排登记。3. 收银，在住客账务记入集合，清算。4. 客房中心，对在住客服务安排。5. 销售，对散客进行一定的销售策略，对回头客主动升级。6. 大堂副理，接受客人投诉，和一定的投诉处理。主要要求：心细，礼仪礼貌技巧，耐心，冷静。客房服务，一直是酒店主承体客房的质量的承

2、担者，客房服务的好坏第一时间影响到酒店的硬件质量，而且客房服务经常性直接对客人服务，合理和规范的礼节操作也变的尤为重要。主要要求：基本礼仪礼貌，勤快。财务，一般由总台做全责，财务只要负责报销，收账即可。（适用客房少。）工程，要求了解基本水电，设备操作等即可。24小时候命。（个人觉得可找随时到岗兼职，）保安，保护酒店财产，员工人身安全等即可。24小时候命。（一般也削减为只有摄像系统。）餐饮部，安排早餐，中晚餐一般小炒或套餐等。为工作需要酒店正式员工都安排宿食，其主要目的各个班次倒班，特别时段零时到岗等等。也是酒店行业的一个基本规则。Financial, generally by the fron

3、t desk do solely, financial as long as responsible for reimbursement, collection can. (less applicable room).Security, protect the property of the hotel, the staff personal safety can be. When I was a child and life. (generally also cut to be only the camera system.Engineering, demand to know basic

4、electricity, water, equipment operation can. When I was a child and life. (personal think can find at any time to work part-time,Food and beverage department, arrange her breakfast, general starch or package, etc.For work need hotel formal employees are arranged accommodation food, its main purpose

5、each shift shift work, especially to the zero hour period, etc. The hotel industry is one of the basic rules.Hall, in the new hotel up very important position, become an important link of the effect on normal hotel many departments work task, the main work receive the guest check in to the hotel, bi

6、lling, each point information in the centralized and decentralized.General for three shifts, can also be two shifts, in personnel plenty of cases, it is suggested that class 3 and guarantee the quality of service.Job classification:1. Call the operator and switching.2. The guest reception, consultin

7、g, check-in registration arrangements.3. The cashier, the guest account credited to set, the liquidation.4. Room center, in the guest service arrangement.5. Sales, to perform some of the individual traveler sales strategy, to repeat active upgrade.6. Assistant manager, accept guest complaints, and c

8、ertain complaint handling.Main requirements: but cautious, politeness skills, patience, calm.Room service, has been the bearing body wine room quality undertaker, room service quality first time affect the hotel hardware quality, and room service to the guest regular direct service, reasonable and s

9、tandard protocol operation has become particularly important.Main requirements: basic politeness, and hard-working.酒店工程部的职责Hotel engineering department supervisors job responsibilities:1. Be responsible for making team equipment overhaul and maintenance plan, directly to the engineering manager is r

10、esponsible for;2. Responsible for employee maintenance quality, equipment operation inspection and assessment;3. Before coming off work to deal with the equipment safety, fire inspection, and do a good job record.4. Responsible for inspection of all kinds of spare parts service team and tool use, st

11、orage conditions zdsbzx_6-4;5. Responsible for the system of staff training and technical assessment work.酒店的安全部的职责1. In the supervisors leadership, complete security work. 2. Responsible for hosting a shift, the work will inform the work instruction and notice, evaluation work. 3. Coordinate with a

12、ll security staff, the relationship between the security inspection work discipline and appearance, appearance, polite language are meet the requirements. 4. According to the job requirement assigned security jobs and keep the monitoring center and the security of the communication and, when necessa

13、ry, according to the need to work on the post, security forces to mobilize. 5. The post officer for inspection and assessment to ensure security officer always required in good working condition. 6. Responsible for all parts of the hotel to fire safety work, especially the key parts of the patrol, f

14、ind out problems timely record report and properly handle. 7. Responsible for the coordination and deal with the hotel about local happen safety complaints and events, and protect the good scene. 8. According to the captain hand-over regulation, serious down a flight this account for the occurrence

15、of problem, reminding. 9. Responsible for checking the state of the fire control facilities is normal or not, found that unsafe factors timely record and report to to coordinate the relationship between monitoring member, reasonable arrangement of flight. 11. The monitoring member for inspection and

16、 assessment, to ensure that monitoring member always required in good working condition. 12. Check the clock room, monitoring indoor sanitation, do supervisory control, punch interior clean and tidy. 13. Complete other duties assigned by the superior serious work.酒店的营销部职责1, according to the immediat

17、e and long-term business objectives, the overall market conditions, responsible for put forward and participate in making hotel foreign sales and attract tourists plan. 2, study and grasp the domestic and foreign tourist market dynamics and the potential requirements of customers, pooling arrangemen

18、t foreign sales strategy, submit a written report to the general manager on a regular basis. 3, with superior tourism management department, large travel agencies, large group company and government departments in close contact, and with all customers to establish long-term, stable and good relation

19、s of cooperation. 4, responsible for the promotion, actively participate in the hotel product update, the transformation and the combination of development, improve the hotels reputation and influence. 5, guiding hotel internal and external all kinds of advertising campaign, make hotel short-term an

20、d long-term promotion plan, to the general manager for examination and approval before implementation. 6, and other departments to establish good cooperation relations, widely listen to the client, handle major complaints, to ensure the implementation of the sales plan and implement. 7, selection an

21、d training of different age and different levels of the hotel sales team, guide the sales staff continue to learn and update knowledge, improve sales skills, in order to adapt to market changes. 8, on a regular basis subordinate personnel performance evaluation, according to the companys rewards and

22、 punishment system to rewards and punishment, and constantly improve the marketing personnels ideological quality, professional skills, organization activity ability, pioneering and enterprising spirit, cultivate the sales staff a high sense of responsibility. 9, reviewing daily report forms of busi

23、ness, understand the hotel guest room occupancy rate, operation condition, reception, organization and coordination departments, according to the regulation requirements receive good VIP guest. And every day, to the general manager to submit sales activities and public relations activities planning,

24、 the general manager after approval, organize relevant personnel, preparing promotional material, make action plan. 11, the end of the month to hotel operation condition analysis and next month the Marketing Department work plan, hand in general manager for approval, the customer complaints timely s

25、ummary, in a written form to the general manager for review.酒店的人力资源Direct responsibility: (1) according to the actual situation and development planning developing company human resources plan, and shall be implemented after being approved. (2) make the human resources department annual work objecti

26、ves and work plan, monthly budget and make work plan, and upon approval. (3) the organization to develop company recruitment system, personnel management system, labor wage system, personnel file management system, employee handbook, training program and the detailed rules for the implementation of

27、rules and regulations, and the human resources department working procedures shall be implemented after being approved. (4) develop human resources professional training plan and to assist in the training implementation and evaluation. (5) strengthening and outside the relationship between peers. (6

28、) is responsible for inside and outside the company collection has the potential and the talent information and organize recruitment. (7) approval company staff salary list, to the general manager approval turn accounting implementation. (8) organizations deal with employees performance evaluation w

29、ork and is responsible for the review all the assessment, training results. (9) is approved for reporting on activities cycle after reporting on activities activities arrangement. (10) examination and approval by the approval of the personnel department of a list of lost articles and reward list, an

30、d arrange execution. (11) accept staff complaints and staff and company labor disputes and is responsible for the timely solve. (12) according to the working procedures do well with the related departments of the lateral ties, and promptly put forward requirements definition between departments of t

31、he dispute. (13) of the human resource department is responsible for the working procedures and rules and regulations, the detailed rules for the implementation of training, implementation and inspection. (14) in a timely and accurate convey instructions. (15) regular presided over the meeting, and

32、the human resources department in the company personnel. (16) approval the human resources department and the relevant documents. (17) to understand the human resources department work and related data, collect and analyze the company personnel, labor information and regularly to the general manager

33、 and administrative director report. (and) regularly to pipe director reporting on activities. (19) in case of necessity to lower authorization. (and) make direct subordinate job description, regularly listen to the reporting on activities and its make job evaluation. (21) guidance, patrol, supervis

34、e and inspect its subordinate work. (22) accept lower reported rationalization proposal, according to the procedures. (23) to the dispute in the lower decision. (24) fill in direct subordinate over a list of lost articles and reward list, according to the authority in accordance with the program exe

35、cution. (25) training and found that talent, depending on the work demand according to apply for recruitment, allocate direct subordinate, is responsible for the true direct subordinate post personnel employment nomination. (26) to work on the command. (27) designate special persons responsible for

36、the department documents and data storage and regular filing work. (and) designate special persons to take charge of the department and the subordinate departments the use of office equipment, equipment facilities registration account, regular inventory, loss to report the work (29) concerned about its subordinate ideas, work and life. (30), on behalf of the company and the government of departments and related social organizations, institutions contact专心-专注-专业