肯德基英语服务(共5页).doc

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1、精选优质文档-倾情为你奉上肯德基英语服务菜单Menu would you like a receipt ？您要发票吗？经济豪华餐Meal Roasted chicken burger combo黄金烤鸡腿堡套餐 Mini burger combo田园脆鸡堡餐 Extra tasty crispy burger combo劲脆鸡腿堡餐 Zinger burger combo香辣鸡腿堡餐 Mexican Twister combo墨西哥鸡肉卷餐 Dragon Twister combo老北京鸡肉卷餐 New Orleans roast wings combo新奥尔良烤翅餐 Hot wing com

2、bo香辣鸡翅餐 Bucket meal外带全家桶 快乐儿童餐Kids meal A set：Nugget+Mashed Potato+Mirinda B set：Original Recipe+French Fries+Mirinda C set：Mini Burger+French Fries+Mirinda Original Recipe吮指原味鸡Popcorn Chicken劲爆鸡米花 Nuggets上校鸡块 Roasted chicken burger黄金烤鸡腿堡hot and spicy chicken辣味鸡 Crispy Strips鸡翅对虾肉汉堡 shrimpburger浓缩橙汁

3、concentrated orange juice 早餐Breakfast Egg & Pork Congee皮蛋瘦肉粥 Chicken & Mushroom Congee香菇鸡肉粥 Seafood & Egg Congee海鲜蛋花粥 Egg & Pork Floss Twister鸡蛋肉松卷 Egg & Pork Sausage Twister鸡蛋猪柳卷 早餐优惠组合Braekfast Combo Cheese & Egg Burger Combo芝士蛋堡餐 Mini burger combo田园脆鸡堡餐 Mini burger with Egg combo田园脆鸡堡加蛋 Pork & Eg

4、g Burger combo猪柳蛋堡餐 Congee & Potato Stix Combo花式粥餐 Egg & Pork Floss Twister Combo鸡蛋肉松卷餐 Egg & Pork Sausage Twister Combo鸡蛋猪柳卷餐早餐饮料及配餐Drinks & Side Items Orange Juice都乐鲜橙汁 Fresh Milk/ Hot Milk鲜牛奶/热牛奶 Milk Tea奶茶 Potato Stix香脆薯棒 Corn on the cob香甜粟米棒 Egg & Vegetable Soup芙蓉鲜蔬汤 Dinner Roll胡萝卜餐包 Corn Salad

5、玉米沙拉 Seasonal Vegetable四季鲜蔬 Dessert甜点 Ice Cream Cone脆皮甜筒 Chocolate/Blueberry巧克力/蓝莓 Sundae圣代Chocolate/Strawberry巧克力/草莓 Egg Tart葡式蛋挞 Drinks饮料 Pepsi Cola百事可乐 Seven-up七喜 Mirinda美年达 Ice Tea雀巢冰爽茶 Ice Tang雀巢橙C Coffee咖啡 Tea红茶 Milo美禄 Tang橙汁 Milk牛奶 Nine Lives Juice九珍果汁 Good Balance Tea清衡茶 调味品和日常用品Condiments &

6、 Common Restaurant Items Ketchup番茄酱 Coffee mate奶精 Sugar糖 Sweet & Sour Sauce糖醋酱 Sweet Chili Sauce甜辣酱 Napkin/Tissue餐巾纸 Stirrer搅拌棒 Straw吸管 Toothpick牙签 Spoon勺子 Tray托盘 Cup杯子 fork 叉子1. May I help you? / What can I get for you today? 这是在美国每个店员都会问的。 2. For here or to go? / Stay or to go? 在这儿吃还是带走？ 回答：For he

7、re, number one combo. / medium fries. 3. With cheese? 在 Burger King 等店点汉堡时，店员会问你要不要另外加 cheese，大家会比较不习惯。在麦当劳则通常不问。 回答：Yes. / No. Thanks. without cheese。 4. Do you need some drinks? / Would you like something to drink? / What kinds of drinks? 回答：Yes, one small Sprite. / Coke, please .5. Cream or sugar

8、? 要奶精还是糖? 回答：Both. / Cream. / Suger. 6. Would you like fries to go with that? 要不要薯条啊? 回：No, Thats all. / Yes, a big one. 不要，就这些。/ 一个大份的。7. Is that all? / Anything else? 就这些了吗? 回答：Thats it. / Thats all. 就这些了。通常用 Thats it 的比较多。 8. Five dollars and fifty five cents. 店员会告诉你总共多少钱。 回答：Here is six dollars.

9、 9. Here is forty five cents, have a great day! 如果刚好，他有时会说There is no change! 回答：Thanks. / You too! 下面我们来看一下快餐店通常serve的食物： 1. 套餐 (combo) 有时店员会问Do you want to go large? 如果你需要，他会给你大的薯条和可乐。 2. 汉堡 (hamburger) 老美说汉堡通常会说 burger， 如 cheese burger。在美国单点汉堡店员会问你 goes with cheese? 所以也可以在点的时候就说 without cheese，他就

10、不会再问你了。有些比较好的餐厅还会问你肉要几分熟，有意思吧。 3. 薯条 (fries) 记得以前学英语时薯条是 French fries，在美国说 fries 就可以了。 4. 饮料 (drinks) 在快餐店的饮料就那么几种： a. 可乐 coke c. 雪碧 Sprite d. 橘子汽水 Hi-C (or orange soda) e. 冰茶 (iced tea) 在美国的 soft drink 大多数是可以 refill 的，你可以在店里喝一杯，离去时再去 refill 一杯，相当划算。 Tips: 1. 有些老美喜欢用 Micky Ds 代替 McDonalds. 例如：Yang,

11、wanna grab some Micky Ds?, Lets go to Micky Ds. 2. 在美国的麦当劳和中国不同的是，它们的蕃茄酱都是自己用的，它会有另外一个小台子摆酱和吸管。但是如果你是外带，他就会你要什么酱 (Which sauce do you like?)，你就可以答说 ketchup 或是 BBQ sauce。 3. 有些店的奶精跟糖是摆在外面给你自己拿的，这时你如果点咖啡他们就不会问你 Cream or sugar? 但有些店会把奶精跟糖收在柜台后面，这时他们就会问你Cream or sugar? 4. 如果你点的是套餐，你可以跟他说 Can I biggie siz

12、e it? 那么他就会给你大份的薯条和大杯的可乐，当然是要加钱的，不过通常加的不多。 5. 最有效率的点餐说法：Three, ketchup, Coke to go. 意思是 Combo number three, give me ketchup, I want Coke and to go! 真是一点废话都没有。Good morning. Welcome to KFC!早上好，欢迎光临肯德基！ May I help you, sir?能为您效劳吗，先生？May I take your order now?您现在要点餐么？ Welcome to KFC. May I take your ord

13、er? 欢迎光临肯德基，您现在要点餐么？ Hello! KFC Restaurant at your service!您好，肯德基餐厅为您服务 Excuse me, madam, what can I do for you?我可以帮你什么忙么，女士？ 点餐Ordering Would you like anything else?还需要我为您点什么吗？ Could you repeat the order, please?请重复一下您点的餐，好吗？ How many cups would you like to have, sir?您要几杯，先生？ May I know how many pe

14、ople?请问一共几位用餐？ Well, I would like to suggest you get it to take away if you are in hurry.如果您赶时间的话，我建议您打包。 What would you like to drink, sir?先生，您想喝点什么饮料？ Would you have it here or for take away?请问您在这里吃还是打包？ Would you like to have a set meal or order them separately?请问您是要套餐还是单点 ？建议性销售Suggestive sellin

15、g Would you like some soup, madam?您要点汤么，女士？ Would you like to try our latest promotion?您想尝尝我们的新产品吗？ Well, I would like to suggest the bucket meal, sir.我向您推荐我们的全家餐，先生 This bucket would be a perfect choice for a family of three.我认为这份全家餐适合三口之家。 If you prefer a light burger, the Mini Burger Combo would

16、be a good option.如果您喜欢清淡一点的汉堡，我建议您来个田园脆鸡堡餐。 We have a variety of chicken foods.我们有各种鸡类产品可供选择。 Would you like one more order of French Fries?要不要再来份薯条？ 找零和结账change and check-out Do you have 50 fen?请问您有5毛钱吗？ Here is your change, miss.这是您的找零，小姐。Im sorry we dont accept foreign currency.很抱歉我们不收外币。 It is v

17、ery kind of you, sir, but we are not allowed to accept tips.先生，您真是太好了，但我们不能收小费。 Sorry, we cant accept this, it is counterfeit.抱歉，这是假币。 Thank you, thirty eight yuan & fifty fen, please.总共是38.5。 You have ordered 2 bucket for 116 yuan. Is that right?您订了两个全家桶一共是116元，请问还需要什么吗？ 呈递餐饮，感谢顾客Closing Every Kids

18、 Fun Meal comes with a free toy.儿童餐有玩具送 Have a nice meal.祝您用餐愉快 Have a pleasant weekend, sir.祝您周末愉快，先生 Hope you enjoy the meal.希望您吃得开心 It is a pleasure to be of service.为您服务我很荣幸。 Always at your service, madam.欢迎下次光临，女士 My pleasure.乐意为您效劳 大厅服务Lobby service Could you please wait in line, sir?先生，请您排队等候

19、好吗 Excuse me, sir, may I take these away?对不起，先生，我可以把这些空盘子收走吗 Go straight ahead and turn left, and you will get to the washroom.洗手间一直走然后左转 Sorry ,sir, this is a non-smoking restaurant. Sorry for any inconvenience.先生，对不起，请勿吸烟 May I suggest that you keep an eye on your handbag.请保管好您的手提袋 Miss, do you mi

20、nd sharing this table with others?小姐，别的客人想和你共用这张桌子，好吗 We open from 7:00 in the morning until 23:00.我们的营业时间是从早上7：00到晚上23：00 Would you like a baby chair for your child?要不要给您的小孩拿张婴儿椅 顾客抱怨处理Service Recover Could you wait a minute?请等一分钟左右，好吗 Sorry, madam, I am afraid that you have to wait for about two m

21、inutes. Do you mind taking a seat here first?对不起，女士，得等两分钟左右，请您先到那边座位上座下好吗 Ill get the manager for you. Hell be glad to help you.我去把经理叫过来，他会很乐意帮助你 Im terribly sorry, sir, there may have been a mistake.非常抱歉，可能弄错了，我向您表示道歉 Beg your pardon, could you repeat that?对不起，我没听请，重复一下好吗 Im sorry I made a mistake

22、with your order, madam.夫人，很抱歉我下错单了 Part Two 50 commonly used sentences of spoken English 50句简单用语 Taking Orders 点餐用语 1. May I have one Fries, one Big Mac and one medium coke? (Or: I would like to have one medium Fries, one Big Mac and one medium coke.) What you have just ordered can make an Extra Val

23、ue Meal. Its only 17.30. 2. Would you care for a drink/ dessert/ any Fries? 3. I want two burgers and two big cokes to go. May I have one more ketchup? Sure, have a good appetite. 4. May I have more napkins? Sure, here you are. 5. May I have a refill? Sure, no problem. 6. One Fries, big or medium? 7

24、. Sorry, I beg your pardon? 8. Sorry, could you speak more slowly? 9. One second, please. 10.Would you like to have ice on your coke? 11. Which sauce would you like, sour or spicy? 12. I would like to have a McFlurry. Which flavor? Coffee, chocolate beans or cookies? 13. Would you like to try the ne

25、w Orange Pie? 14. If you add one small Fries, you can get a Happy Meal Toy for free. 15. Ill repeat what your order is. 16. You have ordered one Medium Fries, one Apple Pie and one Big Coke, anything else? 17. Its 14 yuan 50cents in total. 18. Heres what you have ordered and also your change. 19. Th

26、ank you. Youre welcome. 20. Sorry to keep you waiting. 21. May I take your order here? 22. Do you accept credit cards? Yes, we do. But only these cards are valid. 23. Could you write me an invoice for this?/ Can you give me a receipt? Sure, please wait over there. 24. For here or to go? Questions &

27、Answers 1. Sorry, the Fries are not ready yet. Please wait a few seconds. 2. Sorry to keep you waiting. Heres your Fires. 3. Sorry, this coupon is not valid anymore. 4. Here is the new coupon. Its valid until the end of June. 5. Sorry, we dont have special breakfast here. 6. You can have special tre

28、at of breakfast here. 7. Sorry, we dont accept foreign currency here. 8. You can have the money exchanged at the bank across the street. 9. Sorry, the rest room is full now. Please wait in line. 10. Excuse me, is this yours? Recommending Services 1. You can keep your kid in the Playland. Ill take ca

29、re of her. 2. You can rent this umbrella for free, 25 yuan as pawn. 3. Excuse me, where is the rest room? Go up the stair and turn left, the rest room is at the end of the corridor. 4. There are more seats upstairs. 5. There are more seats downstairs. Good-bye 1. Thanks for coming. 2. Have a good (nice) day! 3. Come back again. 4. Hae a good weekend. Part Three Greetings 欢迎语 4. Hello, what can I do for you? 5. Hello, may I take your order, please? 6. Hello, please come here to take your orders.7. Merry Christmas. Welcome to 8. Happy new year. Welcome to 专心-专注-专业