QAF0008-A2客户满意度调查CustomerSatisfactionSurvey.doc

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1、【精品文档】如有侵权，请联系网站删除，仅供学习与交流QAF0008-A2客户满意度调查CustomerSatisfactionSurvey.精品文档.Customer Satisfaction Survey Sender:Position:Date:Customer:Attention:Position:Filled in by:Position:Date:Satisfaction on HLs performance:Very satisfied(5)Satisfied (4)Average(3)Dissatisfied(2)Very dissatisfied(1)Sales aspects

2、: 1. Efficiency of providing quotations. 2. Flexibility in deliveries. 3. Ability to make shipment in short notice. 4. On time delivery. 5. Our price level in general. 6. After sales service. Technical aspects: 7. Product knowledge & development capability 8. Ability to meet development schedule. 9.

3、 Engineering testing facility. 10. Ability to communicate with your engineers. 11. Provide proactive & timely responses to technical service needs. Quality aspects12. Prompt response to quality issues identified by customer. 13. Eagerness to improve our quality level. 14. Capability in HSF (Hazardou

4、s Substance Free) compliance. 15. Capability in quality improvement. 16. Testing facility. 17. Product quality & reliability. 18. Field failure rate 19. Your confidence in quality with HL in general. Future expectations:Other suggestions for improvement:We listen to our customers! Please return this form to us by fax # (769) 83099066 or E-mail: TY.Tan or steven.zuo within 1 week. Thank you for your kind Assistance!