2022年6月大学英语四级阅读理解练习题(二).docx
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1、2022年6月大学英语四级阅读理解练习题(二)2014年6月大学英语四级阅读理解Whenaconsumerfindsthatanitemsheorheboughtisfaultyorinsomeotherwaydoesnotliveuptothemanufacturer'sclaims,thefirststepistopresentthewarranty,oranyotherrecordswhichmighthelp,atthestoreofpurchase.Inmostcases,thisactionwillproduceresults.However,ifitdoesnot,the
2、rearevariousmeanstheconsumermayusetogainsatisfaction.Asimpleandcommonmethodusedbymanyconsumersistocomplaindirectlytothestoremanager.Ingeneral,thehigheruphisorhercomplaint,thefasterheorshecanexpectittobesettled.Insuchacase,itisusuallysettledintheconsumer'sfavor,assumingheorshehasajustclaim.Consum
3、ersshouldcomplaininpersonwheneverpossible,butiftheycannotgettotheplaceofpurchase,itisacceptabletophoneorwritethecomplaintinaletter.Complainingisusuallymosteffectivewhenitisdonepolitelybutfirmly,andespeciallywhentheconsumercandemonstratewhatiswrongwiththeiteminquestion.Ifthiscannotbedone,theconsumerw
4、illsucceedbestbypresentingspecificinformationastowhatiswrong,ratherthanbymakinggeneralstatements.Forexample,TheleftspeakerdoesnotworkatallandthesoundcomingoutoftherightoneisunclearisbetterthanThisstereodoesnotwork.Thestoremanagermayadvicetheconsumertowritetothemanufacturer.Ifso,theconsumershoulddoth
5、is,statingthecomplaintaspolitelyandfirmlyaspossible.Ifapolitecomplaintdoesnotachievethedesiredresult,theconsumercangotoastepfurther.Sheorhecanthreatentotakethesellertocourtorreportthesellertoaprivateorpublicorganizationresponsibleforprotectingconsumer'srights.1Whenaconsumerfindsthathisorherinit,
6、thefirstthingheorsheshoulddoisto_.complainpersonallytothemanagerthreatentotakethemattertocourtwriteafirmletterofcomplainttothestoreofpurchaseshowsomewrittenproofofthepurchasetothestore查看原文2Howcanaconsumermakehisorhercomplaintmoreeffective,accordingtothepassage?Explainexactlywhatiswrongwiththeitem.Th
7、reatentotakethesellertocourt.Makepoliteandgeneralstatementsabouttheproblem.Avoidhavingdirectcontactwiththestoremanager.查看原文3Accordingtothepassage,whichofthefollowingissuggestedasthelastalternativethatconsumersmayturnto?Complaintothestoremanagerinperson.Complaintothemanufacturer.Writeacomplaintletter
8、tothemanager.TurntotheConsumers’RightsProtectionOrganizationforhelp.查看原文4Thephraseliveuptointhiscontextmeans_.meetthestandardofrealizethepurposeoffulfillthedemandsofkeepthepromiseof查看原文5Thepassagetellsus_.howtosettleaconsumer’scomplaintaboutafaultyitemhowtomakeaneffectivecomplaintaboutaf
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