新编剑桥商务英语高级学生用书听力.pdf
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1、新编剑桥商务英语高级学生用书新编剑桥商务英语高级学生用书Unit 1AUnit 1AIve just moved from a company with a very strict hierarchy to a fast-growing software company andits been hard coming to terms with the changes. I mean, dont get me wrong, I enjoy my new job a lotmore. I have a lot more responsibility now and everythings don
2、e in project teams and managed byobjectives. The one thing I do miss however , is that now, once a projects running, the teams pretty muchon its own and left to solve any problems by itself. Before, there was always a superior I could turn to forhelp, and to be honest, Id be much happier if that wer
3、e still the case. Especially when youre starting anew job, having someone to talk to can make things a lot easier .I produce technical documents, you know, users manuals and that sort of thing nothing creative, Imafraid. Our teams responsible for its own work schedules. And as long as everythings fi
4、nished before themachines shipped, its up to us when we do it. So youd think with e-mail and everything, wed all be ableto work from home or come and go as we please but thats not the case. Unfortunately, its a veryconservative company so everyones still clocking in and out at the same time. I suppo
5、se the managershave always worked a routine nine to five and just cant imagine anything else being possible.Im an IT consultant and Im working for a small leisure group on a one-year contract. So Imtravelling around Europe a lot, which I know sounds very glamorous, but its just a case of jetting in,
6、fixing a hotels computer and then jetting out again. It also mean Im on call and work very shall wesay flexible hours, including many weekends. Oh and Im also responsible for the website, which I workon from home. What I miss is support from colleagues, you know, being able to discuss problems orthi
7、ngs like the latest technology with other IT professionals in the same job. So, yes, its definitely thesocial side of my job Id like to improve.Well, Im a temp and Im working as a PA for a law firm in London just now. Its a medium-sized firmthats growth quickly so its organisation is very much like
8、that of a smaller company. OK, I know itsunreasonable to expect a definite job description I mean, if something needs doing, then I thinkwhoevers available should do it. But Im already responsible for managing the diaries andcorrespondence of two senior managers, so when the telephones ringing all d
9、ay and people keep askingme to photocopy reports or even make them coffee, it just becomes impossible to get anything done.I work for the UK subsidiary of a Japanese company and its very Japanese in terms of the way itsrun. Ive just got a new boss, whos come over from Japan. We seem to be getting on
10、 pretty well at themoment he always has time for me and gives me lots of support. The only thing is, I dont really have ahuge say in what I dowhich is all right but sometimes it would be nice to be able to show a bit ofinitiative. Our work processes are totally standardized as fixed routines, which
11、I dont mind. Its just thatI always have to consult him before I can make even the smallest alteration to any job of any sort.新编剑桥商务英语高级学生用书新编剑桥商务英语高级学生用书Unit 1BUnit 1BI = Interviewer N = NeilI So, Neil, why did BT decide to introduce Options 2000?N Well, we started looking at flexible working back i
12、n 1993. And subsequent staffsurveys showed that 96 per cent of our office-based staff wanted to work at hometwo or three days a week. We thought about how we could respond to this andsoon realised that flexible working was very much a win-win-win situation. Its awin for technology, using our own pro
13、ducts and practicing what we preach. And ofcourse, it reduces BTs office space and cuts costs. But I think the real driver forchange was accepting that our people wanted to work differently.I Right. And how many of them will actually end up working from home?N Our targets 10,000 by the end of the ye
14、ar .I 10,000!N Yes, thats out of about 55,000 office-based staff.I And what effect has this had on company structure?N Well, the companys been organised around business units for some time now.It used to be very much departmentalised, with work being done in series, youknow, passed from one departme
15、nt to the next. But product life cycles are a lotshorter nowadays for the Internet, say, its less than 6 months even. So peoplecome together for a specific purpose and then go off to join new projects whenthe jobs done.I So, these organisational changes must have had quite an effect on BTs culture.N
16、 Well, as I said, weve been developing a project-oriented culture. So, peoplenow are paid for what they actually do and not for sitting at a desk from nine tofive. But the really fundamental change is that weve become a lot morecollaborative, both internally and in our dealings with partners and cli
17、ents. Andpeople are, of course, now getting used to working on several teams at once,which means they tend to get a lot more variety in their work as well.I Yes. And how about the technology? How do you help your teleworkers copewith it?N Well, people working from home have, I suppose, had to become
18、 moreindependent about coping with technology. But our corporate intranet is thelargest in Europe and weve invested a lot of time and money in making suretheres enough on-line support for anyone using it. Oh, and there is some trainingavailable, of course.I And whats been the impact so far?N Well, i
19、ts difficult to say whether productivitys risen or not. But surveys showthat since people have had access to work 24 hours a day, theyve been working alot longer days. In fact, weve just implemented a new training programme to helpmanagers recognise this and deal with the situation. Because although
20、 somepeople might produce their best work under this kind of pressure, its certainly notthe case for everyone.I Was that one of the challenges when implementing the programme?N Yes, as was getting the general concept over. Weve also had to adapt to thediversity of our flexible workers. Its not unusu
21、al, say, for 400 of them to be on theintranet at midnight.I Midnight? N Yes. I So, what happens when these people need stationery orwhen their computer crashes?N Weve had to develop 24-hours, 365-day-a-year support services. Id say thatwas probably our toughest challenge, actually.I And how have peo
22、ple adapted to working in these virtual teams?N Well, so far, very well. New teams usually meet at the start of a project. Ofcourse, you can always find out about the other team members on the companyintranet even before you meet them. After the first meeting, most communicationis then done by e-mai
23、l, so weve had to work out guidelines on how to use e-mail,so weve had to work out guidelines on how to use e-mail more effectively. At thestart we experienced some difficulties with people circulating far too muchirrelevant information. And, of course, theres always one or two people who resistany
24、form of change whatsoever.I And finally, how do you see the future of the office itself?N Well, I think flexible workings bound to increase but therell always be a placefor the office. Therell always be a need for face-to-face contact because eventeams working remotely still need to get together eve
25、ry now and again to refocus.Being tied to the desk, however , is history. In future, mobile personal informationsystems will have all the tools we need for our jobs. The days of putting bits ofpaper in drawers are definitely numbered, Im afraid.新编剑桥商务英语高级学生用书新编剑桥商务英语高级学生用书Unit 2AUnit 2AR = Richard K
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