MOD 五星级酒店值班经理报告.docx

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1、MOD 五星级酒店值班经理报告 MOD 五星级酒店值班经理报告ManageronDutyReport值班经理报告Date/日期ManageronDuty/值班经理Basement2/地下二层行政区域/停车区域AreasNeedtobeConditions标准Yes/NoActionTaken实行措施Checked检查区域StaffEntrance/员工入口ConstructionSite施工现场ConstructionProgress施工进度HousekeepingOffice客房部办公室PlantRooms/设备间Storehouse仓库PublicAreas/公共区域Corridors/W

2、alls/走廊/墙壁Stairs/楼梯Directions/指示牌FireExit/平安通道FireExtinguisher/灭火器Lightings/灯光/xDoorshut/门关闭Inlinewithfiresafetyrulesegulations/hotelrulesegulations/符合消防规范和酒店要求Locked/Lightsoff/ACoff门上锁/熄灯/空调关闭Inorder/状态良好Locked/Lightsoff/ACoff门上锁/熄灯/空调关闭Clean&tidy,ingoodcondition/整齐，状态良好Clean&tidy,ingoodcondition/整

3、齐，状态良好Clean&tidy,ingoodcondition/整齐，状态良好Clean&tidy,ingoodcondition/整齐，状态良好Inorder/状态良好Inorder/状态良好Offexceptemergencylightings处于关闭状态，应急灯除外Extractor/通风Lane/车道Others/其它Inorder/状态良好Inorder/状态良好GroundFloorParkingArea/一楼停车区域AreasNeedtobeConditions标准Yes/NoActionTaken实行措施Checked检查区域ConstructionSite施工现场Const

4、ructionProgress施工进度StaffCanteen员工餐厅Lightings/灯光Lane/车道Others/其它/xInlinewithfiresafetyrulesegulations/hotelrulesegulations/符合消防规范和酒店要求Locked/Lightsoff/ACoff门上锁/熄灯/空调关闭Inorder/状态良好Inorder/状态良好FrontEntrance/酒店前门AreasNeedtobeConditions标准Yes/NoActionTaken实行措施Checked检查区域ConstructionSite施工现场ConstructionPro

5、gress施工进度Lightings/灯光/xInlinewithfiresafetyrulesegulations/hotelrulesegulations/符合消防规范和酒店要求Inorder/状态良好OutwardappearanceofInorder/状态良好theBuilding/酒店楼体外观Ad&LightBox/广告牌，灯箱SecurityGuard/保安Stairs/楼梯MainEntranceDoor/大门PlaceMat/防滑地垫GeneralLooking/总体感官Others/其它LobbyArea/大堂区域AreasNeedtobeConditions标准Patrol

6、ling/巡察Clean&tidy,ingoodcondition/整齐，状态良好Inorder/状态良好Inorder/状态良好Inorder/状态良好Inorder/状态良好Yes/NoActionTaken实行措施Checked检查区域ConstructionSite施工现场ConstructionProgress施工进度Lightings/灯光BackgroundMusic/背景音乐Smell/气味Floor,Wall,Furniture地面，墙壁，家具StaffonDuty/值班人员状态AC&Extractor空调和通风LiftLandingArea/电梯厅Elevator/电梯轿厢

7、Office/办公室FrontDesk/前台GreenPlants/绿色植物BusinessCenter商务中心Others/其它Level1th/1层西餐厅AreasNeedto/xInlinewithfiresafetyrulesegulations/hotelrulesegulations/符合消防规范和酒店要求NightSystem/夜班状态Off/关闭Fresh&Pleasant/清爽宜人Clean&tidy,ingoodcondition整齐，状态良好InlinewithServiceStandards/符合服务标准Inorder/状态良好Clean&tidy,ingoodcond

8、ition/整齐，状态良好Clean&tidy,ingoodcondition/整齐，状态良好Clean&tidy,ingoodcondition/整齐，状态良好Clean&tidy,ingoodcondition/整齐，状态良好Fresh/鲜活Clean&tidy,ingoodcondition/整齐，状态良好beConditionsYes/NoActionTakenChecked检查区域ConstructionSite施工现场ConstructionProgress施工进度Lightings/灯光BackgroundMusic/背景音乐Smell/气味Floor,Wall,Furnitur

9、e地面，墙壁，家具StaffonDuty/值班人员状态AC&Extractor空调和通风Office/办公室GreenPlants/绿色植物Others/其它标准/x实行措施Inlinewithfiresafetyrulesegulations/hotelrulesegulations/符合消防规范和酒店要求NightSystem/夜班状态Off/关闭Fresh&Pleasant/清爽宜人Clean&tidy,ingoodcondition整齐，状态良好InlinewithServiceStandards/符合服务标准Inorder/状态良好Clean&tidy,ingoodcondition

10、/整齐，状态良好Fresh/鲜活Floors6th-22th/6至22楼层AreasNeedtobeConditions标准Yes/NoActionTaken实行措施Checked检查区域Lightings/灯光BackgroundMusic/背景音乐Smell/气味Corridors/Walls/走廊/墙壁PantryRoom/工作间PlantRoom/设备间Others/其它Floors5th/5层健身房Lightings/灯光Smell/气味Floor,Wall,Furniture地面，墙壁，家具GreenPlants/绿色植物AC&Extractor空调和通风Gates/门/xInor

11、der/状态良好Off/关闭Fresh&Pleasant/清爽宜人Clean&tidy,ingoodcondition/整齐，状态良好Locked/门上锁Locked/门上锁Inorder/状态良好Fresh&Pleasant/清爽宜人Clean&tidy,ingoodcondition整齐，状态良好Fresh/鲜活Inorder/状态良好Locked/门上锁Safety&SecurityControlRoom/消防监控中心StaffonDuty/值班人员LogBook/值班记录GeneralEnvironment总体环境Others/其它InlinewithServiceStandards/

12、符合服务标准Wellrecorded&Kept/具体记录并保存Clean&tidy,ingoodcondition/整齐，状态良好StaffNamesonDuty/各部门当班人员姓名HousekeepingCaptain/客房部领班：Receptionist/前台接待：SecurityCaptain/保安部领班：Engineer/工程部修理工：HotelProductstest(2staff,2questionsforeach)/酒店产品学问抽查（2名员工，2个问题/人）1.Name姓名_Question问题_Answer答案_Question问题_Answer答案_2.Name姓名_Ques

13、tion问题_Answer答案_Question问题_Answer答案_Talkwith2StaffandgettheirFeedbacks&OpinionsonHotelManagement/征求2名酒店员工对于酒店管理的看法3.GoodPoints/优点_4.AreasNeedtobeImproved(Complaints)/建议改进的方面(投诉)_TalkwithGuestandgettheirFeedbacks&OpinionsonHotelManagement/征求来宾对于酒店管理的看法1.GoodPoints/优点_2.AreasNeedtobeImproved(Complaint

14、s)/建议改进的方面(投诉)_Occupancy/出租率TotalRoomsHandoverUp-to-date/酒店房间总计Completedby/值班经理签名:Time/时间：扩展阅读：MOD值班经理报告7页ManageronDuty(MOD)Report店值经理的检查报告DateofInspection检查日期：_NameofInspector检查人员姓名：_Title职位：_GeneralProcedures程序概要1.YouaretheappointedrepresentativeoftheGeneralManagerduringnon-officehoursandarerespon

15、sibleforourqualityandservice,aswellasthesafetyandsecuritytoourguestsandemployees.您将在非办公室工作时间代表总经理对酒店的质量和服务以及客人和员工的平安负责。2.DutyTimeonweekday：17:30-08:30,onweekendorpublicholiday：08:30-08:30您的值班时间：正常工作日为晚17：30至次日早8：30；周末或者公共假日为早8：30至次日早8：30。3.Pleasekeepyourmobilephonereachableuntilyourdutyend.Pleaseinf

16、ormtheOperatorandDutyManagerwhenyoustarttobeonduty.请保持您的手机在店值期间开启并处于畅通状态。当您起先值班时，请通知总机和前厅值班经理。4.Makeyourselfvisibletothehotelemployeesandassistifnecessary.Yourplaceisthelobbynotyouroffice.您必需保证酒店员工能够看到您并且您能够供应必要的帮助，您的工作地点是在酒店的各营业区域而不是办公室内。5.Makesuretocoverthepublicareasandbackofthehouseareaswhileond

17、uty.Checkandnoteinyourreportanyhazardoussituationsandsafetyinfractions.请确保您的检查范围覆盖酒店全部公共区域和后台区域，并且要保证将任何违反平安规定的状况记录在店值报告中。6.Atotalof2roomsfromdifferentfloorstobeinspectedovertheperiod.您必需在店值期间检查至少2间不同楼层的房间。7.Incaseofextremeemergency,ensurethattheGeneralManageriscontacted.一旦遇到重大紧急状况，必需刚好通知酒店总经理办公室成员。

18、8.PleasesubmitthisreporttotheGeneralManagerafteryoucompletetheduty.在店值结束后请将此报告呈报总经理办公室。Checkonthefollowing请检查以下各项目：Occupancy出租率：Expectedarrivals预料抵店间夜数：Expecteddeparture预料离店数量：第1页共7页Noteanycatering/banquetfunctionsoreventorder:记录餐饮及宴会等活动：_A.PleasefollowtheMODhandoverprocedure.请遵循店值交接班制度。B.CheckanyVI

19、PBandVIPAroomset-up/Grouparrivalsandtheirarrangements.检查VIPB和VIPA抵店房间支配/团队以及他们的支配。C.Mainlobbyentrance.Ifyes,pleasecheck“V”.IfNo,pleasespecify.酒店大堂正门。假如“是”，请划“V”。假如“否”，请写明问题。YES是NO否-Istheentrancefreefromobstructions?酒店正门道路是否无障碍（通畅）？-Hotelexteriorlightandlogoarelightedproperly?酒店外观灯和标识灯是否正常？-Arethebel

20、lboyswellgroomed?行李员仪容仪表是否符合要求？-Arethebellboysalert?行李员是否时刻关注客人需求？-Dotheygreettheguestsinafriendlymanner?他们是否礼貌友好的问候客人？-Whatisyourimpressionofthelobby;pleasepayalsoattentiontofixtureandfurnitureaswellasguestsandplants.大堂给您的印象是什么？请关注酒店的设备、家具、植物及客人。Yourcomments您的观点：_Ifspaceisnotenough,pleaseturnoveran

21、dspecify.如填写空间不够，请翻过背面具体说明。DGuestFloors住客楼层Pleaseinspectafewrandomlyselectedguestsfloorsandcheckthefollowing:请随意选择楼层并做以下检查：InspectedFloors:_,_检查楼层：TimeofInspection:from_to_andfrom_to_.检查时间：YES是NO否Remark（备注）-Istheresufficientlightinginthecorridors?走廊照明是否足够并且完好？-Arethecorridorscleanandtidy?走廊内是否干净整齐？第

22、2页共7页-Aretheexitdoorsclosed?消防门是否关闭？-Aretherepeopleonthefloorswholookssuspicioustoyou?(Inthatcasesecuritymustbeinformed)楼层内是否有异样状况或者可疑人员（假如有请刚好通知保安部）-Aretheashurnsneartheelevatorclean?电梯间的垃圾是否被刚好清理？-Arethefirehosecabinetsingoodcondition?消防设施和管道（消防栓）是否处于良好状态？-Arethepantryareascleanandtidy?楼层服务间是否干净整齐

23、？-Arethereanyotherdefectsofsafetyhazards?是否存在其它平安隐患？EGuestRooms客房Doestheroomappeartoyouatthefirstglanceclean(Yea/No)pleasant(Yes/No)inviting(Yes/No)andsmellsfresh(Yes/No)?Ifyes,pleasecheck“V”.IfNo,pleasespecify.房间给您的第一印象是否干净（是/否）？是否舒适（是/否）？是否令人动心（是/否）？是否空气清爽（是/否）？假如“是”，请划“V”。假如“否”，请写明问题。Pleasechecko

24、nthelistlistedbelow,forcleanliness,availabilityanddefects.StateintheActionColumnifmaintenanceoffollowupisrequired.请根据以下列出项目检查并填写，包括客房清洁方面、好用性和存在的缺陷，并具体记录须要修理的问题。RoomNo.房号：EntryWay入口通道Bedroom卧房HallWay房间走廊MiniBar/Glasses迷你吧/水杯Door房门LuggageRack行李架Safe保险箱Carpets地毯Mirror壁柜门镜子Furniture/Fixture家具/设备Lights灯

25、光Air-conditioning空调Mirrors镜子Paintings油漆BathRoom浴室BathroomLights浴室灯Mirrors浴室镜子Sink水池BathTub浴缸Toilet恭桶Amenities用品Telephone电话AllFixtures全部设备Towels毛巾RoomNo.房号：EntryWay入口通道Bedroom卧房HallWay房间走廊MiniBar/Glasses迷你吧/水杯Door房门LuggageRack行李架第3页共7页Safe保险箱Carpets地毯Mirror壁柜门镜子Furniture/Fixture家具/设备Lights灯光Air-condi

26、tioning空调Mirrors镜子Paintings油漆BathRoom浴室BathroomLights浴室灯Mirrors浴室镜子Sink水池BathTub浴缸Toilet恭桶Amenities用品Telephone电话AllFixtures全部设备Towels毛巾ETheCafe咖啡厅Timeinspected检查时间:Yes是No否Greetguestbyname(ifknown).是否主动向客人问好（假如知道请叫出客人名字）。CutleryandChinawarelooksclean.餐具是否干净。Managerispresentduringservice.服务期间管理人员是否在现场

27、。Dishesareclearedpromptly.用过的餐具是否被刚好撤下。Staffsbehaviorandgroomingisprofessional(nochit-chat).员工行为举止和仪容仪表是否符合规定（不准闲聊）。Hotfoodishot,coldfoodiscold.食品温度是否相宜。Commentsonthequality,quantityandpresentationofthefoodandpaceofservice:请填写对于菜品质量、数量、食物陈设以及服务效率方面的评价：Ifspaceisnotenough,pleaseturnoverandspecify.如填写空

28、间不够，请翻过背面具体说明。FVictoriaCafeKitchen维多利亚咖啡厅厨房(includingStewarding包括管事部)Kitchenareatobeinspectedintheafternoon(notintheopeninghours).在下午检查厨房区域（非营业时间）。Yes是No否Thefoodisproperlystored.食物是否被合理储存。Refrigeratordoorsareclosed.电冰箱（冷库）门是否关闭。Thecrockeryandutensilsarecleanandproperlystored.餐具器具是否干净并被合理存储。Kitchenlo

29、oksclean.厨房整体是否整齐。Dishwashingareasdrainagelooksclean.洗碗水盆是否清洁干净。第4页共7页Thegarbagebinsarewashedandtightlycovered.垃圾桶是否被清洗干净并且在不用的时候被盖严。Chefsarehygienic.厨师是否符合卫生标准。Hand-washingstationissufficient,e.g.soap,brushetc.?洗手处的供应品是否足够，例如香皂、刷子等等。GMetropolitanBar都市酒吧Timeinspected检查时间:Yes是No否Greetguestbyname(ifkn

30、own).是否主动向客人问好（假如知道请叫出客人名字）。GlasswareandChinawarelooksclean.餐具和酒具是否干净。Tablesareclearedpromptly.饮料台和餐台是否被刚好清理。Staffsbehaviorandgroomingisprofessional(nochit-chat).员工行为举止和仪容仪表是否符合规定（不准闲聊）。HThePranceRestaurant鲍鱼王子Timeinspected检查时间:Yes是No否Greetguestbyname(ifknown).是否主动向客人问好（假如知道请叫出客人名字）。Staffsbehavioran

31、dgroomingisprofessional(nochit-chat).员工行为举止和仪容仪表是否符合规定（不准闲聊）。Anyviolationofhotelregulationorsafetyloophole是否有违饭店贵或平安隐患ICuisineMasterHotPot食神锅奉行Timeinspected检查时间:Yes是No否Greetguestbyname(ifknown).是否主动向客人问好（假如知道请叫出客人名字）。Staffsbehaviorandgroomingisprofessional(nochit-chat).员工行为举止和仪容仪表是否符合规定（不准闲聊）。Anyvio

32、lationofhotelregulationorsafetyloophole是否有违饭店贵或平安隐患JExecutiveLoungeBusinessCenter怡景阁行政酒廊商务中心Timeinspected检查时间:Yes是No否Greetguestbyname(ifknown).是否主动向客人问好（假如知道请叫出客人名字）。Loungelookscleanandfurnitureproperset.整体酒廊是否干净家具放置合理。Staffbehavesprofessionally(nochit-chat).员工行为举止是否符合规定（不准闲聊）。Staffsarewellgroomed.员

33、工仪容仪表是否符合规定。第5页共7页KGYMandSPA健身房和洗浴中心Timeinspected检查时间:Yes是No否Greetguestbyname(ifknown).是否主动向客人问好（假如知道请叫出客人名字）。Equipmentlookscleanandfurnitureproperset.设备是否整齐以及家具放置合理。Staffbehavesprofessionally(nochit-chat).员工行为举止是否符合规定（不准闲聊）。Staffsarewellgroomed.员工仪容仪表是否符合规定。LStaffArea员工区域Pleaseplaceatickforeacharea

34、(ifrelevant).Ifyes,pleasecheck“V”.IfNo,pleasespecify.请记录各区域状况。假如“是”，请划“V”。假如“否”，请写明问题。StaffCanteenLockerRoomDormitory员工食堂员工更衣室宿舍Yes是No否Yes是No否Yes是No否Theenvironmentisclean.环境是否清节。Thesmallofenvironmentisacceptable.环境是否有异味。Allequipmentandfixtureareproperlylocated.全部物品和设施是否放置整齐。Thegarbagebinsarewashedan

35、dtightlycoveredwhennotinuse.垃圾桶是否干净，不用时被盖严。Thestaffondutyisonthesite值班人员是否在岗。Electricityisproperlyusing.电器运用是否合理，有无隐患。MPublicSecurity&CCTVRoom公共区域平安及中控值班室Timeinspected:/检查时间：PatrolhotelcarparkWestEntranceandbasement.CommentsonSecuritystaffonduty,anyemergencycase.巡察酒店西门停车位和地下停车场，请填写对于保安部值班员工的评价观点，是否有

36、紧急状况：NGeneralComments值班总述：第6页共7页Ifspaceisnotenough,pleaseturnoverandspecify.如填写空间不够，请翻过背面具体说明。DescribeProblems描述问题Actionby跟进（方法或部门）第7页共7页友情提示：本文中关于MOD 五星级酒店值班经理报告给出的范例仅供您参考拓展思维运用，MOD 五星级酒店值班经理报告：该篇文章建议您自主创作。 本文来源：网络收集与整理，如有侵权，请联系作者删除，谢谢！第18页 共18页第 18 页 共 18 页第 18 页 共 18 页第 18 页 共 18 页第 18 页 共 18 页第 18 页 共 18 页第 18 页 共 18 页第 18 页 共 18 页第 18 页 共 18 页第 18 页 共 18 页第 18 页 共 18 页