国际酒店餐饮部西餐厅操作手册 sop Western Restaurant 1 Greeting & Seating Guest2.xls

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1、STANDARD OF OPERATION PROCEDUREDEPARTMENT: FOOD & BEVERAGESECTION: Western RestaurantJOB TITLE: HostessTASK NO: HS.W.R 01TASK: Greeting & Seating GuestPAGE 2 OF 2EQUIPMENT REQUIRED: Reservation BookWHAT TO DOHOW TO DOWHY TO DO6. Show guests to the Say Will this table be all right ? Pull the chairsBe

2、 helpful and humble table.out with a smiling face. Helps the ladies to be se-Ensures that our guests ated with two hands on the back of the chair,keepare appropriately seated left leg straight , right knee to push the chair forw- Show sincerity by follow- ard.ing our standard proced- ure in helping

3、the guests.7. Change the table if Ascertain the wishes of our guests and offer ano-Never say no to guests.the guest dislike it. ther table. Unfold the napkin on guests knee.Being helpful to our gues-Spread the napkin.ladies first,then gentlemen,the host should be lastts is part of our Sofitel c-are.PREPARED BY: Sharon LIUAPPROVED BY:POSITIONSIGNATUREPOSITIONSIGNATUREW.R Manager