国际酒店餐饮部西餐厅操作手册 sop Western Restaurant 14 Wishing fare well to the guest.xls

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1、STANDARD OF OPERATION PROCEDUREDEPARTMENT: FOOD & BEVERAGESECTION: Western RestaurantJOB TITLE: Waiter / WaitressTASK NO: HS.W.R14TASK: Wishing fare well to the guestPAGE 1 OF 1EQUIPMENT REQUIRED:WHAT TO DOHOW TO DOWHY TO DO1. When guest going to Pull chair out when guest stand up. Show helpfulness.

2、leave.Return hand coats/case bag to guest.Do move for guests.2.Bid farewell to the gue- Stand upright with smiling face and eye contact. Show respect to guests.st.Say:Thank you, Mr/ms #.Have a nice day/HaveBe courteous by using m- a pleasant evening / Good night / Look forward to agic words & senten

3、cesseeing you again .at all times.3. Other serving staff.Any staff who can be seen by guest when guest Always show humility. walking out to the entrance,should stand and look Delight guest and give at the guest with smile.guest good impression.PREPARED BY: Sharon LIUAPPROVED BY:POSITIONSIGNATUREPOSITIONSIGNATUREW.R Manager