国际酒店餐饮部西餐厅操作手册—13 Presenting the Bill .xls

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1、STANDARD OF OPERATION PROCEDUREDEPARTMENT: FOOD & BEVERAGESECTION: Western RestaurantJOB TITLE: Waiter / WaitressTASK NO: HS. 13TASK: Presenting the BillPAGE 1 OF 1EQUIPMENT REQUIRED:WHAT TO DOHOW TO DOWHY TO DO1. Print out the check Check for correct table number. Check coverageTo avoid mistakes do

2、nt from the Infrasys.of food items and correct price according to the charge more or less to menu. Add missing items if there are any.the guest.2. Check the bill again.Check if the typing is clear, tidy & enough.To give good impression Place the bill into a clean bill folder.to guest.3. Present the

3、bill fromStand by right side of guest and say: Excuse me,For guests attention and right side.this is your check. Mention thank you politely atalways be politely and the same time.friendly. 4. Open the bill folder for Place in front of guest, open the bill folder, put a For guests attention and guest

4、.pen on it, point at the total amount, but dont anou-be courteous not to spe-nce the amount unless the guest asks you.ak outthe amount of mo-ney. An action of showing.5. Wait for payment pati- Step one meter backword , waiting for guest to Show humilityently.pay. Dont look at guest straightly, Just

5、stand in a Show courtesy and position that can see and take care the guest wh-careness to guest.en he needs help.6. After the paymentThank the guest with smiles on face.Delight the guest Respe- Need try to get tips from guest.ct any guest and hotels policy and procedure.PREPARED BY: APPROVED BY:POSITIONSIGNATUREPOSITIONSIGNATURE Manager