国际酒店餐饮部西餐厅操作手册 sop Western Restaurant 4 Pickup beverage from bar counter.xls
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1、STANDARD OF OPERATION PROCEDUREDEPARTMENT: FOOD & BEVERAGESECTION: Western RestaurantJOB TITLE: Waiter / WaitressTASK NO: HS.W.R04TASK: Pickup drinks from bar counterPAGE 1 OF 1 EQUIPMENT REQUIRED:WHAT TO DOHOW TO DOWHY TO DO1.Prepare to pickup.Know the preparation time of different beverageHelpful
2、for the guests.items.Get a clean good condition serving tray.Good apperance for theguests.2.Pickup from bar When pickup from bar counter, ensure the correctShow care and sinceritycounter.items according to the correct order of each guest. delight our customer.(use a pad to write down the guest seat
3、up.)Avoid making mistakeswhen presenting drinks.Never leave beverage in the bar for more than one Care for the customersminute.feeling.3.Load on tray.Put the higher one nearer to your body, heavy one For safety and care forin the middle of tray.guest when presenting.Never mixing the beverage item.PREPARED BY: Sharon LIUAPPROVED BY:POSITIONSIGNATUREPOSITIONSIGNATUREW.R Manager
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